Returns Note/Request for RMA Number
Please ensure that you use one Returns Note for each reason of return and per item.
Application for an RMA number: please complete this form and fax or email it to us.
Fax: +49 (0)2680-181 244
Email: info@ewm-group.com
Company: _____________________________ Customer No.: _____________________________
Department/contact person: Ms./Mr. __________________________________________
Phone: ____________________________ Fax: ___________________________________
Information on the items being returned:
Quantity
Item number
Item name
Invoice/delivery note No.
Serial number
Reason for return:
O Incorrect delivery by EWM
O We have already ordered/received correct delivery. Order confirmation No./invoice No.:_______________
O Correct delivery still required.
O Goods were incorrectly ordered.
New correct order will be/has already been placed with Order confirmation number:___________
O Return of rented/demonstration equipment
O Device is defective (please provide a detailed description of the fault and itemise the equipment connected
to your system)
O Removed defective parts
O Other/description of fault______________________________________________________________________
________________________________________________________________________________________________
________________________________________________________________________________________________
Processing requirements:
O Credit note (only possible for incorrect delivery/incorrect order)
O Credit note for defective parts, invoice No. DRA/_________________
O Warranty credit note – prerequisite: device must be unused and not older than 6 months. If no defect
can be found, the goods will be returned to you and an investigation fee of EUR 50 plus postage will be
charged.
O Warranty repair
O Cost estimate (CE) for repair (flat rate in the event of non-acceptance of the CE is EUR 50, charge not applicable if
CE is accepted).
O Repair up to max. EUR ___________ without CE authorised, for higher amounts CE is required (processing of CE, see
above).
O Processing of replacement parts.
O Other:______________________________________________________________________________________
---------------------------------------Place/date
----------------------------------------------Surname, first name
-------------------------------------------Signature
To be completed by EWM:
RMA number: ______________ Issued by/date: ______________________________
EWM HIGHTEC WELDING GmbH
Dr.-Günter-Henle-Strasse 8
D-56271 Mündersbach
Phone
+49 (0)2680.181-0
Fax
+49 (0)2680.181-244
www.ewm-group.com info@ewm-group.com
Montabaur area court HRB 1171
Managing Directors B. Szczesny, M. Szczesny, S. Szczesny-Oßing
VAT no. DE 1551900423