Job Description: Program Coordinator, National Suicide Prevention Lifeline
Full-Time, Exempt Position
Position Objective: The Program Coordinator, Lifeline, will be directly responsible for
coordinating various Lifeline Projects related to specific populations known to be at increased
risk for suicide. Duties will include adapting Lifeline Best Practices for Helping Callers to
specific populations (see examples below), conducting webinars and developing, collecting and
maintaining related information and resources for the network members-only intranet library
(“Network Resource Center”). The Program Coordinator will act as a liaison between the
Lifeline and services such as the Veterans Administration’s Veteran’s Crisis Line, The Trevor
Project, the National Action Alliance for Suicide Prevention’s Task Force for special populations
and the Lifeline Consumer Survivor Subcommittee to ensure the incorporation of the perspective
of those with lived expertise in various crisis service practice areas.
Major duties and responsibilities:
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Develop, maintain and oversee the execution of program policies, procedures and
outcomes related to populations at high-risk for suicide
Facilitate the adaptation of Lifeline Best Practices for Helping Callers to Specific
Populations including but not limited to: LGBTQ, Youth, American Indian/Alaskan
Natives, Military/Veterans, Suicide Attempt Survivor and Suicide Loss Survivors
Assist with coordinating and delivering Lifeline webinars related to specific populations
Develop content related to specific populations for the Network Resource Center
Assist with the development, implementation and maintenance plan for engagement of
Lifeline centers through the Network Resource center
Oversee and ensure program compliance with contractual requirements
Coordinate and manage regular communications with external partners relevant to
program
Recommend program design modifications as needed to ensure program supports
innovations in mental health
Complete monthly reports
Other duties as assigned.
Required Skills:
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Excellent verbal and writing skills
Courteous and professional manner
Problem-solving skills
Communicating information to the employees/customers/clients clearly, accurately, and
completely
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Documentation and report writing skills, including policies & procedures, management
reports, etc.
Effective time management and strong organizational and interpersonal skills
Ability to use computers/technology including but not limited to Microsoft Office Suite
(Word, Excel, Power Point Outlook).
Qualifications:
A Master’s Degree in Psychology, Social Work, Public Health or Related Field. Five to ten
years’ experience in a behavioral health setting and/or knowledge of suicide prevention and/or
crisis intervention. Fluency in Spanish or another language is a plus, but not required. Because
of the focus on specific populations at high-risk for suicide, preference will be given to
individuals with personal lived expertise in one or more of the specific population areas
listed above. Please explain such experience in cover letter, how you have applied it in the
past to your work, and how you hope to apply it in this position.
How to Apply:
Interested applicants should send cover letter (including relevant lived experience), resume, and
salary requirements to Nikki Hoang NHoang@mhaofnyc.org
All qualified applicants will be afforded equal employment opportunities without discrimination
because of race, creed, color, national origin, sex, age, disability or marital status.