Case Study
Cochlear and Royal
Institute for Deaf and
Blind Children
(RIDBC)
GoToMeeting and GoToTraining help a
not-for-profit organisation overcome
financial and geographic barriers
citrix.com
Case Study
RIDBC and Cochlear
Australian not-for-profit Royal Institute for Deaf and Blind
Children (RIDBC) and hearing-implant leader Cochlear are able
to expand the reach of their training and education programs
using GoToMeeting and GoToTraining.
Facts at a glance
• Products:
GoToMeeting, GoToTraining
• Industry:
Not-for-profit
• Country:Australia
• Websites: www.ridbc.org.au/renwick www.cochlear.com/
About Royal Institute of Deaf and Blind
Children (RIDBC)
RIDBC is a charity and Australia’s largest nongovernment provider of education, therapy
and cochlear implant services to children and
adults with hearing or vision loss, their families
and the professionals who support them.
RIDBC provides services from 17 sites across
Australia, in mainstream independent
schools and through RIDBC Teleschool,
which supports families in regional and
remote areas of Australia using high-quality
videoconferencing technology.
RIDBC Renwick Centre is Australia’s leading
provider of professional training, research and
education for professionals supporting
children and adults with hearing or vision loss.
RIDBC Renwick Centre helps ensure that
services for children, adults and their families
around the world are based on current
evidence and are delivered by skilled and
knowledgeable professionals.
Through its SCIC Cochlear Implant Program,
RIDBC delivers Australia’s largest and most
comprehensive cochlear implant program,
setting new benchmarks and delivering the
highest level of care and support at every
stage of the cochlear implant journey.
citrix.com
About Cochlear
Based in Sydney, Cochlear was formed in 1981
with finance from the Australian government
to commercialise the implants pioneered by
Australian inventor Professor Graeme Clark.
In 2002 and 2003 Cochlear was named
Australia’s most innovative company, and one
of the world’s most innovative companies by
Forbes in 2011. With a mission to innovate
and bring to market a range of implantable
hearing solutions that deliver a lifetime of
hearing outcomes, Cochlear today holds over
two-thirds of the worldwide hearing implant
market. Over 350,000 people have received
one of Cochlear’s implants since 1982.
Challenge
RIDBC’s mission is to provide quality and
innovative services, to achieve the best
outcomes for current and future generations
of Australians with vision and/or hearing loss.
RIDBC Renwick Centre aims to provide parents,
educators and related health professionals
with the education and training they need. To
do this, RIDBC must overcome the geographic
and financial barriers that potentially limit
access to training opportunities for the wider
Asia Pacific community.
Solution
In partnership with Cochlear, RIDBC Renwick
Centre harnessed technology to deliver face-toface training to the parents, educators and
related health professionals across the Asia
Pacific region — without incurring the
prohibitive travel or time costs required for
in-person support. With Citrix GoToTraining,
2
Case Study
RIDBC and Cochlear
RIDBC Renwick Centre is able to offer access to
training opportunities such as online seminars
with live captioning across the region.
“Citrix technology has allowed
RIDBC to expand its continuing
professional education program
for education and health
professionals working with those
who have hearing or vision loss
— regardless of their location
and at a fraction of the cost.”
“The Asia Pacific region is a big
space! With the help of
GoToMeeting and GoToTraining,
RIDBC has been able to provide
parents and professionals with
access to learning opportunities
from local and international
experts.”
Trudy Smith
Manager Continuing Professional
Education, RIDBC Renwick Centre
Every four years, Cochlear and RIDBC Renwick
Centre deliver the Deaf Research and Studies
Symposium, a two-day seminar for teachers
and academics working with children who use
Australian Sign Language (Auslan) as their first
language. In 2014, this partnership saw the
symposium delivered with sign language
interpretation in four different languages as
well as live captioning. The event’s concurrent
sessions were streamed through the
GoToTraining technology, which allowed the
PowerPoint presentation, caption window and
interpreter/presenter window to be
simultaneously streamed into the
presentation space as well as out to the Asia
Pacific region. This enabled participants at 20
additional sites to benefit from the
symposium last year.
Benefits
The combination of GoToTraining and
GoToMeeting products provides the ability
for RIDBC Renwick Centre, in partnership
with Cochlear, to offer up to 50 online
learning opportunities each year across the
Asia Pacific region.
This combination removes barriers of
geography, travel and cost to increase
professional education opportunities for the
community supporting children and adults
with hearing or vision loss.
GoToTraining and GoToMeeting products
offer simultaneous streaming of Deaf
Research and Studies Symposium, a two-day
seminar held every four years for teachers
and academics working with children who
use Australian Sign Language, to 20
additional sites.
Corporate Headquarters
Fort Lauderdale, FL, USA
India Development Center
Bangalore, India
Latin America Headquarters
Coral Gables, FL, USA
Silicon Valley Headquarters
Santa Clara, CA, USA
Online Division Headquarters
Santa Barbara, CA, USA
UK Development Center
Chalfont, United Kingdom
EMEA Headquarters
Schaffhausen, Switzerland
Pacific Headquarters
Hong Kong, China
About Citrix
Citrix (NASDAQ:CTXS) is a leader in virtualization, networking and cloud services to enable new ways for people to work better. Citrix
solutions help IT and service providers to build, manage and secure, virtual and mobile workspaces that seamlessly deliver apps,
desktops, data and services to anyone, on any device, over any network or cloud. This year Citrix is celebrating 25 years of innovation,
making IT simpler and people more productive with mobile workstyles. With annual revenue in 2013 of $2.9 billion, Citrix solutions are
in use at more than 330,000 organizations and by over 100 million people globally. Learn more at www.citrix.com.
Copyright ©2015 Citrix Systems, Inc. All rights reserved. Citrix, GoToMeeting and GoToTraining are trademarks of Citrix Systems, Inc. and/
or one of its subsidiaries, and may be registered in the U.S. and other countries. Other product and company names mentioned herein
may be trademarks of their respective companies.
8.04.15/408889/PDF
citrix.com
33