Heathrow Airport
Overview
N
J4
J4b
J15
H
N
Y LA
E
London
D
E
PA
Avis
Budget
T2 & T3
Long Stay
Business
J14
A3113
T3
Short Stay
T2
Terminal 3
Heathrow Express
Central
Bus Station
Heathrow Connect
Underground
Buses & coaches
Heathrow Express
Terminal 2
A30
Heathrow Connect
Buses & coaches
M25
Underground
Check-in
3
Heathrow Express
Heathrow Connect
Departures
Level 3 (Check-in level)
4
Level 2 (Gates A1–A23)
5
Terminal 5B (Gates B32–B47)
6
Terminal 5C (Gates C52–C66)
7
8
Onward travel
9
Sixt
A315
T4
I
S TA
Short Stay
NES
RO
AD
Buses & coaches
A3044
Arrivals
Arrivals
AD
RD
1
W
RO
’S
Terminal 4
Heathrow Airport overview
TH
T
GG
GR
T
EA
U
SO
ES
FA
Contents
AY
Short Stay
EW
Underground
A4
US
Avis
Budget
Terminal 5
Long stay
CA
T1a
T5
T2 & T3
Heathrow Airport
Short Stay
Short Stay
W
E
Business
T5
TUNNEL
T5
K
A4
B AT H R OA D
Pod Parking
Hertz
Enterprise
Europcar
National
Alamo
R
AY
J4a
T5
A3044
A312
A437
TH
H AT C H L A N E
A
ON RO
A4
PS
H RO
AD
Dollar
Thrifty
M4
SI
B AT
J3
A408
A3044
M25
A4
WA
H
Slough
Reading
The West
O
OL L
T
M4
M4
Version 37 Heathrow ©2016 LHR Airports Limited. Published September 2016.
A315
T4
Long Stay
& Business
A30
0km
0mi
1km
0.5km
0.5mi
1.5km
1mi
Terminal 5
Check-in
Level 3
Departures
Departures
Fast Track
11
VAT
refunds
Security
Oversize
baggage
4
5
6
Fast Track
9
8
7
Zone E
12
10
Security
16 17
14
13
18
Oversize
baggage
15
19
Zone A
Zone J
3
Zone B
Zone C
Zone D
Zone F
Zone G
Zone H
2
1
20
Special assistance
Entrance
Entrance
Shopping
Boots
Excess Baggage Company
Food and drink
5
6, 12
Caffè Nero
16
Bars and restaurants
T5 Gallery
17
Carluccio’s
9, 18
The 5 Tuns
1
Check-in
Travelex
14
3
Level 3 (Check-in level)
4
Level 2 (Gates A1–A23)
5
Terminal 5B (Gates B32–B47)
6
Terminal 5C (Gates C52–C66)
7
Arrivals
Arrivals
8
Onward travel
9
Version 37 Heathrow ©2016 LHR Airports Limited. Published September 2016.
VAT refunds
13
managed by travelex
Check-in
Commercial exports 11
Lift
7, 10, 15
Cash machine
Escalator
Internet facility
Bureau de change
8
1
Departures
3
British Airways
Sky Flyers Solo
Contents
Heathrow Airport overview
Entrance
Services
Cafés
Rolling Luggage
WHSmith
Entrance
Entrance
Multi-faith
prayer room
Repack area
Special Assistance
20
Telephone
2
Toilets
Accessible toilet All
Oversize baggage 4, 19
Baby care
Pharmacy
VAT
refunds
Postbox
All
5
VAT refunds 14
managed by Travelex
Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi
Terminal 5
Departures
Level 3 (Check-in level)
17
4
3
5
15
6
7
2
18
1
19
14
16
8
9
10
13
11
Security
Down to
20 British Airways
Galleries Lounge
South
Gates A1–A23 10 mins
Transit to
Gates B32–B47 15 mins
Gates C52–C66 20 mins
Boots
Food and drink
8
14
Dixons Travel
11
Glorious Britain
4
Huxley’s
Hamleys
5
Wagamama
Harrods
18
Longchamp & Furla
13
10
Check-in
3
World Duty Free Collections
19
5
Terminal 5B (Gates B32–B47)
6
Terminal 5C (Gates C52–C66)
7
Arrivals
Arrivals
8
Onward travel
9
Version 37 Heathrow ©2016 LHR Airports Limited. Published September 2016.
Giraffe
7
WHSmith
4
Entrance
from Check-in
Services
Cafés
Caviar House
1
Level 2 (Gates A1–A23)
Gates A1–A23 10 mins
Gates C52–C66 20 mins
Heathrow Airport overview
Level 3 (Check-in level)
Fast Track
Transit to
Accessorize
Departures
Security
Gates B32–B47 15 mins
Entrance
from Check-in
Shopping
Contents
12
Airline lounges
Bars and restaurants
Gordon Ramsay Plane Food
Bureau de change
Postbox
6
15
1
17
British Airways Concorde Room
16
Travelex
Stairs
VAT refunds
9, 12
managed by Travelex
British Airways
3
Galleries Lounge North
Toilets
Accessible toilet All
Pharmacy
British Airways
20
Galleries Lounge South
2, 9, 12
14
Baby care
All
Cash machine
VAT
refunds
Escalator
VAT refunds 9, 11
managed by Travelex
Information
Lift
Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi
Terminal 5
Departures
Level 2 (Gates A1–A23)
Transit to
Gates B32–B47 15 mins
Gates C52–C66 20 mins
A10
A8
A11
A9
A12
A13 / A14
38
34
37
53
51
52
A16 / A17
A15
42
54
50
31
40
45
44
49
2
3
4
5
6
7
8
9
10
11
12
13
15
14
55
Gates A1–A7
Pret A Manger
Play area
British Airways York
& Lancaster Rooms
32
36
41
1
16
17
35
18
27
19
8
Bottega Veneta
30
Thomas Pink
3
Burberry
22
Tiffany & Co.
19
Cartier
20
Tumi
46
5
39
WHSmith Books
52
Dior
16
Watches of Switzerland
15
Dixons Travel
11
World Duty Free
13, 14, 40, 45
Fortnum & Mason
28
World Of Whiskies
12
Gucci
21
Hermès
18
9
Louis Vuitton
31
Check-in
3
Montblanc
4
Pret A Manger
44
Mulberry
7
Starbucks
42
4
Paul Smith 24
Bars and restaurants
5
Prada
17
Caviar House
37
Terminal 5B (Gates B32–B47)
6
Reiss
10
Fortnum & Mason Champagne Bar
32
Terminal 5C (Gates C52–C66)
7
Rolex 23
Itsu
34
27, 49
Pilots Bar & Kitchen
26
29
The Crown Rivers
by JD Wetherspoon
1
Version 37 Heathrow ©2016 LHR Airports Limited. Published September 2016.
Sunglass Hut
6
British Airways 36, 43
customer services
Travelex
Level 2 (Gates A1–A23)
9
British Airways York &
Lancaster Rooms
next to Gate A4
Escalator
Stairs
Information
Telephone
Internet facility
Toilets
53, 54, 55, 56
Lift
Accessible toilet All
Baby care
Multi-faith 51
prayer room
Play area
next to Gate A7
VAT
refunds
Priority seating
Quiet zone
Cafés
Level 3 (Check-in level)
Smythson
British Airways
33
Galleries Lounge South
Bureau de change
Food and drink
Kurt Geiger
British Airways
48
Galleries Lounge North
1
Shoe Shine Company
Airline lounges
25, 50
WHSmith
Heathrow Airport overview
Onward travel
10 minutes walk
Services
Ted Baker
Chanel
8
26
25
Gates A18–A23
2
Cath Kidston
Arrivals
24
33 British Airways
Galleries Lounge South
Boots
Arrivals
22
Up to
Shopping
Departures
21
20
23
56
Up to
48 British Airways
Galleries Lounge North
Contents
28
29
Map
39
43
47 46
10 minutes walk
30
All
Drinking 54, 55, 56
fountain
VAT refunds 35
managed by Travelex
38
35, 41, 47
Seating
VAT refunds
35
managed by Travelex
Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi
Terminal 5
Departures
Terminal 5B (Gates B32–B47)
B48 / B47
B46
B45
B44
B43
B42
2
3
1
11
10
4
5
12
9
6
8
7
B39
B32 / B33
15
B34
13
17
B35
B36
B38
B37
16
Up to
14 British Airways
Galleries lounge
Shopping
Be Relax
Heathrow Airport overview
Check-in
1
3
Departures
Starbucks
12
Collection
9
Bars and restaurants
Harrods
5
Wetherspoon Express
Rolling Luggage
7
Sunglass Hut
11
Swing King
17
WHSmith
6
World Duty Free
8
Services
Cafés
Boots
Contents
Food and drink
4
Airline lounges
2
13
British Airways
Galleries lounge
14
British Airways
customer services
15
Escalator
Stairs
Information
Telephone
Internet facility
Toilets
Accessible toilet All
Lift
Bureau de change
Multi-faith
prayer room
1
Pharmacy
12
Travelex3,10
VAT refunds
10
managed by Travelex
Seating
VAT
refunds
Level 3 (Check-in level)
4
Level 2 (Gates A1–A23)
5
Terminal 5B (Gates B32–B47)
6
Terminal 5C (Gates C52–C66)
7
Arrivals
Arrivals
8
Onward travel
9
Version 37 Heathrow ©2016 LHR Airports Limited. Published September 2016.
Special Assistance
Baby care
All
Drinking
fountain
All
VAT refunds 10
managed by Travelex
16
Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi
Terminal 5
Departures
Terminal 5C (Gates C52–C66)
C61
C62
C63
C64
1
2
3
6
4
C56
C55
7
Map
5
C57
C66
C65
C54
C53
C52
Special assistance
Shopping
Services
Food and drink
2
WHSmith
3
World Duty Free
4
Boots
Starbucks
1
British Airways
customer services
Cash machine
6
Lift
Internet facility
Heathrow Airport overview
1
Check-in
3
Departures
Level 3 (Check-in level)
4
Level 2 (Gates A1–A23)
5
Terminal 5B (Gates B32–B47)
6
Terminal 5C (Gates C52–C66)
7
Arrivals
Arrivals
8
Onward travel
9
Version 37 Heathrow ©2016 LHR Airports Limited. Published September 2016.
Multi-faith prayer room
7
Pharmacy 2
Toilets
Accessible toilet All
Escalator
Information
Contents
Telephone
Baby care
All
Drinking
fountain
All
Seating
Special assistance
5
Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi
Terminal 5
Arrivals
Ground floor
2
1
3
4
5
6
7
27
26
8
28
9
10
11
29
31
30
Special assistance
From UK and Ireland
Arrivals
Passenger area
From
International Arrivals 12
Public area
3
2
1
11
9
4
5 67
23
24
22
25
Entrance
Entrance
21
20
8
15
10
13
19
Entrance
18
16
Excess Baggage Company
3, 15
We Know London
9
WHSmith
4
11, 12
Airline lounge
Food and drink
1
Check-in
3
Departures
Caffè Nero
16
Costa Coffee
18
Express Bar
7
Giraffe Juice
24
M&S Simply Food
2
4
Level 2 (Gates A1–A23)
5
Terminal 5B (Gates B32–B47)
6
Terminal 5C (Gates C52–C66)
7
Arrivals
Arrivals
8
Onward travel
9
Version 37 Heathrow ©2016 LHR Airports Limited. Published September 2016.
17
Ticket sales
Help point
Heathrow
Express
Internet facility
Airport information
National Express
5
Lift
Lost property
10, 13, 27, 28
Car rentals desk
Cash machine
25
Meeting point
8
Special assistance
Stairs
19, 23
14
20–22
Toilets
Accessible toilet All
Seating
Bureau de change
Travelex
Underground
26, 29
Baggage reclaim
Level 3 (Check-in level)
Escalator
British Airways
arrival lounge
Baggage
enquiries
Heathrow Airport overview
Entrance
Services
1
Voyager Entertainment
World Duty Free
Up to
17 British Airways
arrival lounge
Entrance
Entrance
Shopping
Contents
14
6
Baby care
All
Drinking fountain
30, 31
Telephone
Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi
Terminal 5
Arrivals (Onward travel)
Ground floor
Special assistance
From UK and Ireland
Arrivals
Public area
3
2
1
9
4
5
21
22
Passenger area
From
International
Arrivals
20
19
23
18
67
8
13
10
11
17
12
16
14
Up to
15 British Airways
arrival lounge
Entrance
Down to
Entrance
Down to
Underground
Heathrow Express
for Terminal 4 change
at Heathrow Central
Connect trains
Entrance
1–3
4–9
28–31
22–27
Entrance
10–12
13–15
16a–b
19–21
17–18
24
Shopping
Excess Baggage Company
Bus and coach stop allocation
1
Group travel
26–27
9
Hotel Hoppa, Hotel by bus, T4 Hilton Hotel
4
Express coach – National Express
11–15
Voyager Entertainment
3, 13
We Know London
WHSmith
National Express Coach / Railair
Oxford the Airline
Food and drink
Contents
Heathrow Airport overview
1
Check-in
3
Departures
Level 3 (Check-in level)
4
Level 2 (Gates A1–A23)
5
Terminal 5B (Gates B32–B47)
6
Terminal 5C (Gates C52–C66)
7
Arrivals
Arrivals
8
Onward travel
9
Version 37 Heathrow ©2016 LHR Airports Limited. Published September 2016.
Services
16 16a 16b
Transport for London (TfL) – drop / stand
9
10
1–8
Caffè Nero
14
Staff bus N1 / N5
24
Costa Coffee
16
Staff bus N2
25
Express Bar
7
BA and BA crew coaches
21
Giraffe Juice
22
M&S Simply Food
2
Business parking, Long stay
22
Car rental (off airport)
Dollar, Thrifty, Sixt
28
Car rental (on airport)
Avis, Budget, Europcar, National,
Alamo, Enterprise, Hertz
19
Car parking (off airport)
Click Park, Purple Parking,
Purple Parking Business, Reeds
29
Airline lounge
Internet facility
15
British Airways
arrival lounge
Lift
Lost property
Airport information
Ticket sales
Bureau de change
17
National Express
12
23
5
Heathrow
Express
Meeting point
Underground
18–21
Seating
Travelex
10, 11
Toilets
Smoking area
Bus Stop
Accessible toilet All
Car rentals desk
Special assistance
6
8
Baby care
Stairs
Cash machine
Escalator
Taxi rank
24
Telephone
Help point
Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi
All