Overview
Resident Engineer
Part of the Aruba Premier Services Suite
A vital part of the Premier Services Suite, Aruba Resident
Engineer services deliver highly customized onsite
operational assistance to your network IT organization.
Resident Engineers bring the highest-level of mobility
engineering skills and know-how to your network IT
organization. They have access to the full range of Aruba
system tools, processes and resources and focus on all
technical aspects of your Aruba infrastructure.
Working onsite as a member of your own network IT staff,
your Resident Engineer has intimate knowledge about your
processes and requirements, network configurations and
challenges, and your staff’s strengths and expertise.
Equipped with this knowledge, your Resident Engineer is
dedicated to helping you avoid common network pitfalls,
proactively fixing problems, and promptly summoning
technical and engineering resources at Aruba to overcome
any unexpected challenges.
What services does the Resident
Engineer provide?
• Bring Aruba and industry technical expertise in wireless
networking to your work site.
• Become a valued member of your engineering team to
identify and implement solutions that eliminate problems
and improve the user mobility experience.
• Network troubleshooting and operational support to
maximize network uptime, reduce network operating
costs, and accelerate revenue-generating activities.
• Team with your network operations group to develop
standardized network and equipment
operating procedures.
• deliver and optimize the network value and features you
need to excel in a constantly changing business environment.
• Support verification tests on network design,
configuration, interoperability, operating features, and
functionality to ensure a quick and successful deployment.
• Conduct informal product and technical workshops to
accelerate the readiness of your mobility engineering team.
1344 Crossman Ave | Sunnyvale, CA 94089
1.866.55.ARUBA | T: 1.408.227.4500 | FAX: 1.408.227.4550 | info@arubanetworks.com
www.arubanetworks.com
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