What would happen if your field service organization were
more connected?
PwC’s Field Service Professional Solution
What if you could…
• Foresee problems and resolve them before a complaint is filed?
• Auto-schedule preventative maintenance and recurring
revenue-generating activities?
• Schedule, dispatch, troubleshoot, collaborate, order, fulfill,
invoice, capture customer feedback, and more—from one
integrated, configurable, mobile-ready solution?
• Do all of this within a platform you already know and trust?
Solution benefits
PwC’s Field Service Professional solution, powered
by Salesforce, helps clients build long-term loyalty with
their customers.
“Aramark wanted a solution that connected our sales
and service teams to better support our customers. The
total solution has integrated our sales, operations and
service teams, enabling them to manage the full
customer life cycle to allow for better visibility and
proactive decision making.”
— Melissa Schwartz, VP Operational Excellence
Refreshment Service Group, Aramark
• Seamless field and back-office connection—providing full
support for the entire field service lifecycle—from work order
creation and scheduling to customer satisfaction surveys and
invoicing.
• Real-time, customized view of the field—a suite of realtime resource, work-order and asset management capabilities
allows proactive engagement with field service technicians.
• Anywhere, anytime, any device—a seamless connection
between managers and technicians empowers technicians with a
mobile workbook for service support and real-time scheduling of
work orders.
• Sales through Service—automating opportunities close to
work order install.
Introducing PwC’s Field Service Professional solution, built
entirely on the Salesforce platform
Features enable the following
•
•
•
•
Streamline paperwork to close out work orders on the iPad
Display real time technician locations and open orders via Google Map
Assign, monitor, and view work orders to manage field technicians
Capture customer signatures and generate invoices on-site
360 Account
View
Real-Time
Analytics
View
all
account
related information
one place
Helps translate customer
insight intoataction.
and plan how to sell to a specific account.
Resource Management Capabilities
Helps with the full range of job functions and skill
sets.
The PwC + Salesforce advantage
Augmented by our global, end-to-end business
transformation services, we help clients leverage
Salesforce technologies to increase competitive
advantage.
Ready to learn more?
Contact PwC to discover how our Field Service
Professional solution can add value to your business.
The Dispatch Console
Assigns, monitors, and views work orders and
manages field technicians.
© 2015 PwC. All rights reserved. PwC refers to the PwC network and/or
one or more of its member firms, each of which is a separate legal entity.
Please see www.pwc.com/structure for further details.
Michael Donnelly
Service Cloud Practice Director
michael.donnelly@us.pwc.com
Mobile: (267) 218-5523
Cornel Nolte
Global Salesforce Practice Leader
cornel.nolte.us.pwc.com
Mobile: (408) 203-1600