Homework…
CONDUCT A DIFFICULT CONVERSATION
MAKE NOTES ON WHAT OCCURRED
YOU’LL BE ASKED TO SHARE AT A
FUTURE SESSION/OR ADMINISTRATIVE
MEETING – YOUR CHOICE
You Are The
Essential
Piece
Professional Learning
Community
From Vision to Reality
Our Work Together
3
Intercultural Conflict Style Inventory
(ICS-IP)
• Answer Questions 1 – 18 on the ICS-IP
• Open booklet – score categories
• Plot your score on page 5 of the ICS-IP booklet
Intercultural Conflict Styles
Discussion
• Direct
• Emotionally Restrained
Intercultural Conflict Styles
Engagement
• Direct
• Emotionally Expressive
Intercultural Conflict Styles
Accommodation
• Indirect
• Emotionally Restrained
Intercultural Conflict Styles
Dynamic Style
• Indirect
• Emotionally Expressive
Like Groups
• Get into a group with your conflict style
• Page 12 – Review your conflict style
• Within your group…
– What are the self-perceived strengths and
weaknesses of your group’s style.
– Make a chart
– Share with whole group
Strengths, Weaknesses - Cultural
Patterns
• Page 13 – Strengths and Weaknesses –
compare your list
• Page 15 – Culture Patterns across Conflict
Styles –
– What are the implications as leader?
Chapter 9 - Consensus and Conflict in a
Professional Learning Community
• Everyone Read 225-226 (5 minutes)
• In groups – identify key information for your section
• Section A
– Here’s How – Pages 226 – 229
• Section B
– Ways to confront – Pages 230 – (Middle) 234
• Section C
– Change – Pages (Middle) 234 – 239
• Regroup – A,B,C in each group
– Share the key information from your section
Crucial Conversations Strategies
1. Clarify what you want and what you do not want to result from the conversation.
2. Attempt to find mutual purpose.
3. Create a safe environment for honest dialogue.
4. Use facts because “gathering facts is the homework required for crucial
conversations.
5. Share your thought process that has lead you to engage in the conversations.
6. Encourage recipients to share their facts and thought process.
Leading Difficult Conversations
Video
Elements of Difficult but Crucial
Conversations
Elements
Video
Assume good intentions
Ask that person to articulate the
assumptions and thought processes
behind his or her position
Find common ground
Build shared knowledge
Share your own assumptions and thought
processes
Important: Before initiating a difficult conversations, clarify what you want and do
not want to result from the conversation.
Crucial Conversations Strategies
1. Clarify what you want and what you do not want to result from the conversation.
2. Attempt to find mutual purpose.
3. Create a safe environment for honest dialogue.
4. Use facts because “gathering facts is the homework required for crucial
conversations.
5. Share your thought process that has lead you to engage in the conversations.
6. Encourage recipients to share their facts and thought process.
Analysis of Difficult
Conversations Video
Your Difficult but Crucial Conversation
• Before initiating a difficult conversations,
clarify what you want and do not want to
result from the conversation.
• Plan out your difficult conversation
• In pairs discuss your conversation
• Need volunteers to role play for the group
Role Play Your Difficult Conversations
• What did you learn?
Closing
–How does our work today intersect with
Chapter 4 – Collaborative
Administrator – relational leadership
practices that move teachers
–Other takeaways from today…
–My practice will change…
March 22, 2012 –
9:00 AM – 3:00 PM
• Garrick Peterson is principal of Lakeridge Junior High
School in Orem, Utah. Under his leadership, Lakeridge
faculty came together as a professional learning
community (PLC) to raise the school from one of the
lowest performing schools in the state to a highperforming one. Garrick draws from this frontline
experience to help teachers and administrators
become high-functioning PLCs with a specific focus on
making the connection between assessment and
intervention. In the past few years, over 50 schools
from nine states have visited Lakeridge to experience
how the faculty works collaboratively to improve
student learning.