Minnesota State University, Mankato
Information & Technology Services
Technical Services Group
Presented to Technology Fee Advisory Committee April 4, 2006
Technical Services Group
Bryan Schneider - Director of Technical Services
Technical Services Group
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Computer Systems and Network Systems Infrastructure
Local Area Network / Internet Service
ResNet Network / Internet Proposal
MavNET Wireless Network
Remote Access Services
Card Access System
VoIP Phone System
MavPRINT Student Tech Fee Supported Printing
MavMAIL E-mail / Calendar System
MavDISK Campus File Server
Document Imaging
MavCard Online Transaction System
Technical Services Group
Finding Solutions to Make Technology Work
MSU Computer and Network
Infrastructure
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System Automation: account/resource creation
Network Services:
DNS, DHCP, LDAP, Active Directory, Dial-in, VPN, Internet, Internet 2
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Wired Network Infrastructure (Ethernet and Fiber)
Wireless Network Infrastructure
Web Services
File Servers
Print Servers
Database Servers
Software Updates and Patches
Equipment / Service monitoring
Minnesota Wide Area Network
Click for
Map
MSU WAN Trunk Utilization
Internet Service
~50 Mbps to campus
28 Mbps to dorms
2005
From MSU
To MSU
2006
How do students use the Internet?
Education medium
Online Learning
Preferred way to do research
News and information
Communication to friends / family
Hobbies and special interests
Shopping
Entertainment
…
Necessity for most students
MSU Local Area Network
Cable Infrastructure
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Over 6000 Cable Drops
100 Mbps to desktop
1 Gbps to desktop (some areas)
Fiber Optic Backbone
1 Gbps backbone (current)
10 Gbps backbone (future)
MSU Local Area Network
Typical LAN Utilization Spring 2006
MSU Local Area Network
MSU Local Area Network (FUTURE)
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MARS – security Monitoring, Analysis and Response
System
Redundant Core Equipment
Self-Defending Network
Improved Internet Traffic and Bandwidth Management
Improved Network Security
Increase Internet bandwidth as needed
Expanded VoIP (Voice Over IP) Phone Service and
Applications
Video Applications
ResNet Network / Internet Upgrade
Improved Internet and Network Services
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Equipment Upgrades 10 Mbps to 100 Mbps
Additional Bandwidth
Wireless Hotspots
Lower Cost
MSU Wireless Network MavNET
History
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Spring 1998
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Summer 1999
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Winter 2000
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Summer 2002
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Spring 2003
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Summer 2004
Tested wireless devices in library
Installed point-to-point wireless
connection to ASA
Began to re-explore wireless as an
alternative for COB laptop initiative
Replaced all existing access points
All general-purpose classrooms
have wireless capability
Increase security, authentication
and encryption
2002 MavNET Wireless Network Upgrade
2004 MavNET Wireless Network Upgrade
Improving Wireless Access
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Secure Encryption (mavnet64, mavnet128)
Faster Speed 802.11g ~54 Mbps
Authentication
Expansion of wireless
Better Wireless Management
Improve Reliability
MSU Wireless Network - MavNET
Wireless Security
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LEAP encryption and authentication available now
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mavnet64
SSID
mavnet128 SSID
VPN (Virtual Private Network)
SSL VPN http://vpn.mnsu.edu
MSU Wireless Network - MavNET
Problems Deploying 802.1x Authentication /
AES Encryption
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Wireless Card Capabilities 64 - 128 bit
Driver Support
WPA 1.0 and WPA 2.0 Drivers
OS Integration and Configuration
Multiple SSID MavNet, MavNet-Encrypted, mavnet64 mavnet 128
WDS Roaming
MSU Wireless Network – MavNET
(Future)
Wireless Services Module (WiSM)
Wireless Control System –
Tools for wireless LAN planning and design, RF management, location tracking, Intrusion Prevention System
(IPS), and wireless LAN systems configuration, monitoring, and management
MSU Remote Access Services
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VPN (Virtual Private Network)
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SSL VPN
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Dial-In Servers
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96 lines available
1/5
/2
2/5 002
/2
3/5 002
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4/5 002
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5/5 002
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6/5 002
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7/5 002
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8/5 002
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9/5 002
10 /2 00
/5/ 2
11 200
/5/ 2
12 200
/5/ 2
2
1/5 002
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2/5 003
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3/5 003
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4/5 003
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5/5 003
/2
6/5 003
/2
7/5 003
/2
8/5 003
/2
9/5 003
10 /2 00
/5/ 3
11 200
/5/ 3
12 200
/5/ 3
2
1/5 003
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2/5 004
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3/5 004
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4/5 004
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5/5 004
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6/5 004
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7/5 004
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8/5 004
/2
9/5 004
10 /2 00
/5/ 4
11 200
/5/ 4
12 200
/5/ 4
2
1/5 004
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2/5 005
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3/5 005
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4/5 005
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5/5 005
/2
6/5 005
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7/5 005
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8/5 005
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9/5 005
10 /2 00
/5/ 5
11 200
/5/ 5
12 200
/5/ 5
2
1/5 005
/2
2/5 006
/2
3/5 006
/2
00
6
Minutes
MSU Remote Access Services
Weekly Dial-In Total Connect (Minutes)
1,800,000
1,600,000
1,400,000
1,200,000
1,000,000
800,000
600,000
400,000
200,000
0
Total Connect (Minutes)
Linear (Total Connect (Minutes))
D
2/2 ate
/2
0
3/9 02
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4/2 002
0/
2
5/2 002
5/
2
6/2 002
9/
20
8/3 02
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0
9/7 02
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2
10
0
/12 02
/
2
11
0
/16 02
12 /200
/21
2
/2
1/2 002
5/
20
3/1 03
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0
4/5 03
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5/1 003
7/
2
6/2 003
1/
2
7/2 003
6/
2
8/3 003
0/
2
10 003
/4/
2
11 003
/8/
12 200
3
/13
/2
1/1 003
7/
2
2/2 004
1/
2
3/2 004
7/
20
5/1 04
/2
0
6/5 04
/2
7/1 004
0/
2
8/1 004
4/
2
9/1 004
8/
10 200
/23
4
11 /200
/27
4
/20
0
4
1/1
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0
2/5 05
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3/1 005
2/
2
4/1 005
6/
2
5/2 005
1/
2
6/2 005
5/
2
7/3 005
0/
20
9/3 05
/2
10 005
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11 200
5
/12
12 /200
/17
5
/2
1/2 005
1/
2
2/2 006
5/
20
06
Logins
MSU Remote Access Services
Weekly Dial-In Total Logins
60,000
50,000
40,000
30,000
20,000
10,000
0
Total Logins
Linear (Total Logins)
D
2/2 ate
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0
3/9 02
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4/2 002
0/
2
5/2 002
5/
2
6/2 002
9/
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8/3 02
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9/7 02
10 /2 00
/12
2
11 /200
/16
2
12 /200
/21
2
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1/2 002
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20
3/1 03
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4/5 03
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5/1 003
7/
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6/2 003
1/
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7/2 003
6/
2
8/3 003
0/
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10 003
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2
11 003
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12 200
3
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1/1 003
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2
2/2 004
1/
2
3/2 004
7/
20
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6/5 04
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8/1 004
4/
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9/1 004
8/
10 200
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11 /200
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1/1 04
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2/5 05
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3/1 005
2/
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4/1 005
6/
2
5/2 005
1/
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6/2 005
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7/3 005
0/
20
9/3 05
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10 005
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11 200
5
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12 /200
/17
5
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1/2 005
1/
2
2/2 006
5/
20
06
Users
MSU Remote Access Services
Weekly Dial-In Unique Users
2,500
2,000
1,500
1,000
500
0
Unique Users
Linear (Unique Users)
Average Session (Minutes)
Linear (Average Session (Minutes))
1/5
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00
6
3/5
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00
6
1/5
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00
3
3/5
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00
3
5/5
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00
3
7/5
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3
9/5
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3
11
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20
03
1/5
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4
3/5
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4
5/5
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4
7/5
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4
9/5
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4
11
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20
04
1/5
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5
3/5
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5
5/5
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5
7/5
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9/5
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5
11
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20
05
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2
3/5
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2
5/5
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2
7/5
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2
9/5
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2
11
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20
02
Minutes
MSU Remote Access Services
Weekly Dial-In Average Session (Minutes)
60
50
40
30
20
10
0
MSU Card Access System
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Combines door security, alarms, auditing, and video
surveillance systems through MavCard.
More flexibility for securing rooms and buildings.
Offers greater security for students and secure resources
on campus.
MSU Card Access System
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Spring 2006 –
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New MavCard Design
Otto Arena Turnstiles
Expansion Res Halls
ACC Computer Labs
Visitor Cards
Fall 2006 –
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Trafton Lab Doors
MSU Phone Service
Campus local and long-distance Service
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Fall 2005 – New VoIP phone system
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Lower phone costs
Add features
Expanded toll-free calling
IP Telephony capabilities and applications
Summer 2006
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Emergency phones in classrooms and labs
Emergency Notification System
Video/Voice Conferencing
Toll Bypass to Twin Cities Metro Area
MSU Phone Service
Resident Hall
Phone Equipment
Student Tech Fee Supported
Printing
Spring 2004 - Looked at Solution to Printing Problems
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Authentication – for security and privacy.
Print Release Stations – select what gets printed and when.
Distribution - more printers throughout library / campus.
Control Costs and Waste - budget printing. Transfer accountability to students.
High Demand Users - Students pay for excess prints. No limits for large print jobs.
Ease of Use - easy use for laptop owners to use / dorm room printing
Flexibility – submit jobs in class, print on available printer anywhere on campus.
Enhancements – add color printers in the future for student use.
Exceptions (COB Students)
- allow unlimited printing to groups of students.
- limit certain printers to specific groups of students.
Management – Allow value add in The Hub, Print Shoppe and online.
Accounting and reports – rotate printers, track usage, audit trail for refunds.
Recover Printing Costs – Purchases for excess prints may be used to recover costs for printers
Remove Restrictions - Students able to print large documents if they choose
Eliminate Lines & Waiting for Prints
Distribute & Add Printers – More printers in convenient locations
Lower Printing Costs to students
Student Tech Fee Supported
Printing (MavPRINT)
MavPRINT (Pharos Uniprint) Solution
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Authentication – for security and privacy.
Print Release Stations – select what gets printed and when.
Distribution - more printers throughout library / campus.
Control Costs and Waste - budget printing. Transfer accountability to students.
High Demand Users - Students pay for excess prints. No limit for large print jobs.
Ease of Use - easy use for laptop owners to use / dorm room printing
Flexibility – submit jobs in class, print on available printer anywhere on campus.
Enhancements – add color printers in the future for student use.
Exceptions (COB Students)
- allow unlimited printing to groups of students.
- limit certain printers to specific groups of students.
Management – Allow value add in The Hub, Print Shoppe and online.
Accounting and reports – rotate printers, track usage, audit trail for refunds.
Recover Printing Costs – Purchases for excess prints may be used to recover costs for printers
Remove Restrictions - Students able to print large documents if they choose
Eliminate Lines & Waiting for Prints
Distribute & add printers
Lower Printing Costs to students
Student Tech Fee Supported
Printing (MavPRINT)
Implemented August 2004
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Addressed problems of waste, security, accountability,
waiting, and allowed expansion of service.
Students purchase prints > 300 pages / semester.
Laptop / Res Hall printing
Faster printing – short waits
Reduced abandoned prints
Student Tech Fee Supported
Printing (MavPRINT)
How has MavPRINT been accepted by students?
August 2005 – March 2006:
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74% of students printed
(16,155 of 21,838 students)
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2,800,000 pages printed
Average 167 pages / student
Largest Print Job = 701 pages
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> $26,000 Savings Fiscal YTD
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Student Tech Fee Supported
Printing (MavPRINT)
Campus-Wide
MavPRINT Printing
500,000
450,000
400,000
300,000
250,000
FY 2005
FY 2006
200,000
150,000
100,000
50,000
Monthly Statistics Published at http://mavprint.mnsu.edu
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UA
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BE
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Number of Pages
350,000
Student Tech Fee Supported
Printing (MavPRINT)
Library Printing
250,000
150,000
FY 2003
FY 2004
FY 2005
FY 2006
100,000
50,000
Monthly Statistics Published at http://mavprint.mnsu.edu
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M
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JU
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Number of Pages
200,000
Student Tech Fee Supported
Printing (MavPRINT)
FY 2006 (Cum ulative)
Print Distribution
All MavPRINT Locations
ResLabs
5%
CSU
8%
Labs
2%
COB
16%
ACC
24%
Xerox
0%
Other
6%
Library
39%
Monthly Statistics Published at http://mavprint.mnsu.edu
Student Tech Fee Supported
Printing (MavPRINT)
Service Improvements:
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41 MavPRINT Locations
Color Prints
90 -> 75 -> 50 cents
Credit Card Purchases
Faculty Printing Available
Pop-Up Printing
Instructions for
alternatives to printing!
MavMAIL E-Mail / Calendar System
Service Enhancements
Recent Features Added:
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25 -> 50 -> 100MB Mailboxes
Improved spam filtering
Class-based distribution lists
Cancellation over cell phones
Voicemail Integration
Use with cell phones
& micro-browsers
Integrated with MSU Portal
MavMAIL E-Mail / Calendar System
Service Enhancements
Coming Summer 2006
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Class Schedules – Calendar
MavMAIL E-Mail / Calendar System
Service Enhancements
Coming Fall 2006 - New version of MavMAIL!
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Inbox View
MavMAIL E-Mail / Calendar System
Service Enhancements
Coming Fall 2006
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Address Book
View
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New version of MavMAIL!
MavMAIL E-Mail / Calendar System
Service Enhancements
Coming Fall 2006
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Contacts
View
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New version of MavMAIL!
MavMAIL E-Mail / Calendar System
Service Enhancements
Coming Fall 2006
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New Message
View
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New version of MavMAIL!
MavMAIL E-Mail / Calendar System
Service Enhancements
Coming Fall 2006
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Calendar
View
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New version of MavMAIL!
MavMAIL E-Mail / Calendar System
Service Enhancements
Coming Fall 2006
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Meeting Request
View
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New version of MavMAIL!
MavDISK Campus File Server
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Consolidation of Many Deceased File Servers
File Storage for Your Student Career
File Sharing Capabilities
Integrated Personal Web Server (MavWEB)
Capabilities to Access Files Worldwide
High-Level of Security
http://mavdisk.mnsu.edu
http://mavweb.mnsu.edu
MavDISK Campus File Server
MavDISK Campus File Server
MavDISK Campus File Server
Current Usage:
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.440/1.00 Terabyte (Student Use)
2,400,000 Files (Student Use)
336,480 Subdirectories (Student Use)
16,338 users
MavDISK Campus File Server
Student MavDISK Usage Distribution
151-180 MB in use, 1%
181-210 MB in use, 1%
211-240 MB in use, 1%
0-150 MB in use, 93%
241-270 MB in use, 1%
271-300 MB in use, 2%
0 MB in use, 1%
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Student count = 16338
Average student usage 24 Mb
Student disk usage : 454.628 GB
Students account for 89% of total users.
MavDISK Campus File Server
Enhancements over the past year:
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Snapshots
Student quotas increased 50 -> 300MB
Mac OS x.4 support
Mac SMB support
Course folders
VPN drive mapping
SSL VPN
Additional instructions for Linux
Flash tutorials
MavDISK Campus File Server
New Features Spring 2006:
 Increase Quotas 300 -> 500MB
 Web-based student Dropboxes
 Web-based dropbox viewer
 Course Websites
 Integrate faculty/staff/student website list
 Instructions for backups of laptops
(offline files and folders)
MavDISK Campus File Server
MavWEB:
“While teaching students to design and
publish web pages to Krypton, students
left class in tears!”
MavDISK Campus File Server
MavWEB:
“While teaching students to design and
publish web pages to Krypton, students
left class in tears!”
“Now, with MavDISK, they leave class with
websites!”
- Clark Johnson
Document Imaging Solution
Electronic Filing and Storage of Student
Records
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Financial Aid
Grad Studies
Registrar’s Office
Document Imaging Solution
Collaboration with Other Institutions
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Normandale Community College
Metropolitan State University
South Central College
MnSCU Office of the Chancellor
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North Hennepin Tech
Inver Hills Community College
MN State Community Fergus Falls
Minneapolis Community & Technical College
Other Interested Institutions:
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Hibbing / Itasca / Mesabi Range / Rainy River / Vermilion
Anoka Ramsey
Ridgewater College
Minnesota West Community College
Riverland Community College
Century College
St Paul College
Rochester Community and Technical College
Pine Tech
Fond du Lac Tribal College
Northland – Thief River Falls
MavCard
Online Transaction System
Single-Card Payment Solution
Integrates:
 Flex Cash account
 Vending Purchases
 Copy Cards
 (other) Parking Meters?
MavCard
Online Transaction System
Single-Card Payment Solution
Advantages:
 Convenience
 Add Value Online
 Transaction Records
 Ability to Deactivate MavCard
Technical Services Group
Achieving Goals – Past Tech Fee Subcommittee Priorities
Network Infrastructure (Ongoing Commitment)
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Increase security and performance of networking infrastructure including wireless technology
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Implement a comprehensive network infrastructure replacement cycle
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Look towards new higher speed networking for high-volume areas
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Continue to increase network bandwidth for Internet and Internet 2 access
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Provide better controls and monitoring systems to protect student computers from viruses,
worms, spam and hacking
Technical Services Group
Achieving Goals – Past Tech Fee Subcommittee Priorities
Core Technology Services (Ongoing Commitment)
 Continue to provide reliable MavMAIL service and enhance capabilities for students
 Increase MavMAIL e-mail storage for students
 Continue to improve MavDISK and enhance capabilities for students
 Secure Printing while controlling waste and printing costs and expand printer
availability
Technical Services Group
Questions?