P11.0010 Introduction to Managing Public Service Organizations
Robert F. Wagner Graduate School of Public Service
New York University
Spring 2010
Instructor
Sara Grant
Phone: 917-297-6378
E-mail: scg1@nyu.edu
Office Hours: Tuesdays, 4:00-5:00 p.m., Room 3047 Puck Building
Section
001
Day/Time
Tuesday/Thursday 2:00 p.m.-3:15 p.m.
Room
701, Silver Center
Course Overview:
The goal of this course is to enhance your understanding of management in
nonprofit organizations and government agencies. The course provides you with
the tools you need to diagnose and solve organizational problems, to influence
the actions of individuals, teams, and organizations, and to lead high-performing
effective organizations. We will examine the key variables in an organization that
must be managed including the organization’s planning systems, its culture,
structure, people, and its evaluation processes. Students will engage in
exercises and discuss cases to build and test management and interpersonal
skills. Spring Break is scheduled the week of March 15. May 3 is the last day of
classes and May 4 is a scheduled Reading Day.
Course Objectives:
Through a highly interactive approach, students will gain a theoretical and handson understanding of the critical components of managing and leading in nonprofit
and government organizations. This approach integrates assigned course
readings, case studies, and exercises to develop students’ critical thinking,
management, leadership, and interpersonal skills.
By the end of the course, students will:
 Understand the unique challenges facing the leader and manager in
nonprofits and government organizations
 Improve their own basic management and leadership skills
Required Course Materials:
There are two required books for this course:
Public Administration in America
10th Edition, 2009
By Michael Milakovich
George Gordon
Wadsworth Cengage Learning
1
ISBN-13: 978-0-495-56940-4
The 7 Habits of Highly Effective People
by Stephen Covey
Published by The Free Press, 2004 (Any edition is acceptable)
Other readings will be found on reserve in the NYU library or directly on
Blackboard.
Course Expectations:
The following are the expectations for professional class work:
 Attend every class on-time and be fully prepared to discuss reading and
case assignments.
 Participate in class discussions.
 Accord the same professional respect to your classmates' contributions as
you would to the instructor's.
 If an absence is unavoidable, make arrangements with a fellow student or
call instructor to get an update on topics and announcements.
 All assignments are to be submitted at the beginning of the session in
which they are due. Late assignments will be accepted but points will be
deducted.
 All written assignments are to be typed and double-spaced using a 12point font. Number pages. In general, the instructor does not like to have
assignments e-mailed to her. If you must do so, please be sure your
name is on each page and that your assignment is in Microsoft Word.
 All written work is expected to follow the standards of "good" English. This
includes proper grammar and spelling.
 Written assignments are to be completed by students individually.
 Students are to keep a copy of each assignment in the event of a loss.
 Students should turn phones off during class. Computers should be used
for note-taking only.
Assignments and Grading:
2/11 Reflection Paper on the role of the manager
3/4 Midterm Examination
4/8 7 Habits Paper
4/27 Case Study Assignment
2
10 points
25 points
15 points
15 points
5/6 Final Examination
Meeting Course Expectations
25 points
10 points
Introduction to Management
Session 1:
Introduction to Course (January 19)
Session 2:
Sector Differences (January 21)
Read:
“Working on Nonprofit Boards Don’t Assume the Shoe Fits” by
F. Warren McFarlan in the Harvard Business Review, NovemberDecember 1999. Found on Blackboard.
Management Basics
Session 3:
The Evolution of Management Thinking (January 26)
Read:
Chapter 1 in Essentials of Management by Andrew J. DuBrin,
Thomson South-Western, 2006. Found on Reserve.
Session 4:
The Planning Process (January 28)
Read:
Chapter 5 in Essentials of Management by Andrew J. DuBrin,
Thomson South-Western, 2006. Found on Reserve.
Session 5:
Organizational Structure (February 2)
Read:
Chapter 9 in Essentials of Management by Andrew J. DuBrin,
Thomson South-Western, 2006. Found on Reserve.
Session 6:
Organizational Culture (February 4)
Session 7:
7 Habits (February 9)
Read:
Covey, Introduction and Habits 1-4
Session 8:
Measuring Performance in Public and Nonprofit Organizations
(February 11)
Read:
Chapters 1 and 2 in Measuring Performance in Public and Nonprofit
Organizations, by Theodore H. Poister, Jossey-Bass, 2003.
Due:
Reflection Paper
Session 9:
7 Habits (February 16)
3
Read:
Covey, Habits 5-7
Public Administration
Session 10: Public Administration, Democracy, and Bureaucratic Power
(February 18)
Read:
Chapters 1 and 2 in textbook.
Session 11: Federalism and Intergovernmental Relations (February 23)
Read:
Chapter 3
Session 12: The Challenges of Administrative Leadership (February 25)
Read:
Chapter 6
Session 13: Review Session (March 2)
Session 14: Midterm Examination (March 4)
Session 15: Public Personnel Administration (March 9)
Read:
Chapter 7
Session 16: Government Budgeting (March 11)
Read:
Chapter 8
Session 17: Performance Management (March 23)
Read:
Chapter 10
Session 18: Change Management (March 25)
Read:
“Change Management in Government” by Frank Ostroff in the
Harvard Business Review, May 2006. Found on Blackboard.
Session 19: Case Study Discussion (March 30)
Read:
To be assigned
Session 20: Covey, all Habits (April 1)
Session 21: Making Ethical Decisions (April 6)
Read:
Chapter 5
4
The Nonprofit Organization
Session 22: Strategic Planning in Nonprofits (April 8)
Read:
Chapter 11 in The Jossey-Bass Reader on Nonprofit and Public
Leadership, Jossey-Bass Publishers, 2009. Found on Reserve.
Due:
7 Habits Paper
Session 23: Board Effectiveness (April 13)
Read:
Chapter 5 in The Jossey-Bass Reader on Nonprofit and Public
Leadership, Jossey-Bass Publishers, 2009. Found on Reserve.
Session 24: Case Study Discussion (April15)
Read:
CASE: Butler, M., Moores, C., O’Brien, J., Wooley, E. & Zhao, L.
(2008). Goodbye To Happy Hour. The Electronic Hallway,
University of Washington. Found on Blackboard.
Session 25: Service Delivery (April 20)
Read:
Pages 15-29 in Service Operations Management by J.A.
Fitzsimmons and R.S. Sullivan, McGraw-Hill, 1982. Found on
Reserve.
Session 26: Managing Human Resources (April 22)
Read:
Chapter 17 in The Jossey-Bass Reader on Nonprofit and Public
Leadership, Jossey-Bass Publishers, 2009. Found on Reserve.
Session 27: Power and Influence (April 27)
Read:
Chapter 5 in Organizational Behavior Today by Leigh Thompson,
Pearson Prentice Hall, 2008.
Due:
Case Study Assignment
Session 28: Review Session (April 29)
Session 29: Final Examination (May 6)
5