L.A. Harbor College, Special Programs and Services SLO and SAO Assessment Report: July 2011
LA HARBOR COLLEGE
Student Learning Outcomes (SLOs)/Service Area Outcomes (SAOs)
Student Services Assessment Report
(Instructional SLOs: See LAHC Academic Affairs Division)
Department Name: Special Programs and Services
Department Head: Dr. Deborah Tull
Phone: (310) 233-4621
Reviewed by: ____________________________
Date: 7/16/11
Institutional
Learning Outcomes
Intended SLO Outcomes
Means of Assessment and
Criteria for Success
5
As a result of participation
in the service delivery
process, students will
become independent users
of
services and resources
with timely and appropriate
requests for services
Means:
SPS Student Services
Resource Utilization Survey
to be administered in the
Spring 2011 semester.
Summary of Data
Collected
Data to be reported in
Spring 2011: Data
summary attached.
Use of Results
June 2011 – August 2011 data driven
reorganization and streamlining of
service delivery process for optimal
success of students with disabilities.
Effective date of full reorganization:
Fall Semester, September 2011
Analysis of student services
delivery documentation:
counseling notes, service
referral documentation,
approved tutoring form,
approved testing
accommodation form, etc.
Criteria:
At least 70% of the students
surveyed and/or researched
through the data sampling
process will attain the
outcome
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L.A. Harbor College, Special Programs and Services SLO and SAO Assessment Report: July 2011
Institutional
Learning Outcomes
4
Intended SLO Outcomes
As a result of the
specialized counseling,
students will successfully
link with support services
on the campus and in the
community.
Means of Assessment and
Criteria for Success
Summary of Data
Collected
Means:
SPS Student Services
Resource Utilization Survey
to be administered in the
Spring 2011 semester.
Data to be reported in
Spring 11: Data summary
attached.
Use of Results
June 2011 – August 2011 data driven
reorganization and streamlining of
service delivery process for optimal
success of students with disabilities.
Effective date of full reorganization:
Fall Semester, September 2011
Analysis of student services
delivery documentation:
counseling notes, service
referral documentation,
approved tutoring form,
approved testing
accommodation form, etc.
Criteria:
At least 70% of the students
surveyed and/or researched
through the data sampling
process will attain the
outcome.
2
L.A. Harbor College, Special Programs and Services SLO and SAO Assessment Report: July 2011
Institutional
Learning Outcomes
Intended SLO Outcomes
Means of Assessment
and Criteria for Success
Summary of Data
Collected
5
As a result of the
specialized counseling,
students will establish
feasible personal and
career goals along with
viable educational plans in
support of their life goals
Means:
Student Education
Contract (SEC) Which
identifies academic goals.
SPS Student Services
Resource Utilization
Survey to be administered
in the Spring 2011
semester.
Data to be reported in
Spring 11: Data summary
attached.
Use of Results
June 2011 – August 2011 data driven
reorganization and streamlining of
service delivery process for optimal
success of students with disabilities.
Effective date of full reorganization:
Fall Semester, September 2011
Analysis of student
services delivery
documentation:
counseling notes,
transcripts, etc.
Completion of a special
personal development
career planning class,
workshops or SEC
oriented counseling
sessions.
Criteria:
At least 70% of the
students surveyed and/or
researched through the
data sampling process will
attain the outcome.
3
L.A. Harbor College, Special Programs and Services SLO and SAO Assessment Report: July 2011
Institutional
Learning Outcomes
5
Intended SLO Outcomes
Means of Assessment
and Criteria for Success
As a result of the
specialized counseling,
students will be able to
successfully
demonstrate selfadvocacy skills as they
interface with faculty,
staff and SPS
paraprofessionals.
Means:
SPS Student Services
Resource Utilization
Survey to be administered
in the Spring 2011
semester.
Summary of Data
Collected
Data to be reported in
Spring 11: Data
summary attached.
Use of Results
June 2011 – August 2011 data driven
reorganization and streamlining of
service delivery process for optimal
success of students with disabilities.
Effective date of full reorganization:
Fall Semester, September 2011
Analysis of Student
services delivery
documentation:
counseling notes, service
referral documentation,
approved tutoring form,
approved testing
accommodation form, etc.
Criteria:
At least 70% of the
students surveyed and/or
researched through the
data sampling process will
attain the outcome.
4
L.A. Harbor College, Special Programs and Services SLO and SAO Assessment Report: July 2011
Institutional
Learning Outcomes
Intended SLO Outcomes
Means of Assessment
and Criteria for Success
Summary of Data
Collected
1
As a result of tutorial
and other support
services, students will
be able to demonstrate
effective use of written,
oral, and non-verbal
communication.
Means:
SPS Student Services
Resource Utilization
Survey to be administered
in the Spring 2012
semester.
Data to be reported in
Spring 2012
Use of Results
June 2012 – August 2012 data driven
reorganization and streamlining of
service delivery process for optimal
success of students with disabilities.
Effective date of full reorganization:
Fall Semester, September 2012
Analysis of student
services delivery
documentation:
counseling notes, service
referral documentation,
approved tutoring form,
approved testing
accommodation form, etc
Criteria:
At least 70% of the
students surveyed and/or
researched through the
data sampling process will
attain the outcome.
5
L.A. Harbor College, Special Programs and Services SLO and SAO Assessment Report: July 2011
Institutional
Learning Outcomes
Intended SLO Outcomes
Means of Assessment
and Criteria for Success
Summary of Data
Collected
5
As a result of
specialized counseling
and participation in the
service delivery process,
students will be able to
demonstrate selfmanagement through
practices that promote
physical, cognitive and
emotional well-being.
Means:
Resource Utilization
Survey to be administered
in the Spring 2012
semester.
Data to be reported in
Spring 2012
Use of Results
June 2012 – August 2012 data driven
reorganization and streamlining of
service delivery process for optimal
success of students with disabilities.
Effective date of full reorganization:
Fall Semester, September 2012
Analysis of student
services delivery
documentation:
counseling notes, service
referral documentation,
approved tutoring form,
approved testing
accommodation form, etc
Criteria:
At least 70% of the
students surveyed and/or
researched through the
data sampling process will
attain the outcome.
6
L.A. Harbor College, Special Programs and Services SLO and SAO Assessment Report: July 2011
Institutional
Learning Outcomes
Intended SLO Outcomes
Means of Assessment
and Criteria for Success
Summary of Data
Collected
4
As a result of the
provision of support
services, students will
develop the ability to
work as a team with
SPS professional and
paraprofessional staff as
they progress towards
their educational goals.
Means:
Resource Utilization
Survey to be administered
in the Spring 2013
semester.
Data to be reported in
Spring 2013
Use of Results
June 2013 – August 2013 data driven
reorganization and streamlining of
service delivery process for optimal
success of students with disabilities.
Effective date of full reorganization:
Fall Semester, September 2013
Analysis of student
services delivery
documentation:
counseling notes, service
referral documentation,
approved tutoring form,
approved testing
accommodation form, etc
Criteria:
At least 70% of the
students surveyed and/or
researched through the
data sampling process will
attain the outcome.
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L.A. Harbor College, Special Programs and Services SLO and SAO Assessment Report: July 2011
Institutional
Learning Outcomes
Intended SLO Outcomes
Means of Assessment
and Criteria for Success
Summary of Data
Collected
5
As a result of the job
development and
placement activities,
students will be able to
secure part-time or fulltime employment in
their interest areas if
desired.
Means:
Resource Utilization
Survey to be administered
in the Spring 2014
semester.
Data to be reported in
Spring 2014
Use of Results
June 2014 – August 2014 data driven
reorganization and streamlining of
service delivery process for optimal
success of students with disabilities.
Effective date of full reorganization:
Fall Semester, September 2014
Analysis of student
services delivery
documentation:
counseling notes, service
referral documentation,
approved tutoring form,
approved testing
accommodation form, etc
Criteria:
At least 70% of the
students surveyed and/or
researched through the
data sampling process will
attain the outcome.
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L.A. Harbor College, Special Programs and Services SLO and SAO Assessment Report: July 2011
Institutional
Learning Outcomes
4
Intended SLO Outcomes
Means of Assessment
and Criteria for Success
Summary of Data
Collected
As a result of the
college cultural and
social activities,
students will be able to
increase their social
support network and
gain a respect or
appreciation for
diversity.
Means:
Resource Utilization
Survey to be administered
in the Spring 2014
semester.
Data to be reported in
Spring 2014
Use of Results
June 2014 – August 2014 data driven
reorganization and streamlining of
service delivery process for optimal
success of students with disabilities.
Effective date of full reorganization:
Fall Semester, September 2014
Analysis of student
services delivery
documentation:
counseling notes, service
referral documentation,
approved tutoring form,
approved testing
accommodation form, etc
Criteria:
At least 70% of the
students surveyed and/or
researched through the
data sampling process will
attain the outcome.
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L.A. Harbor College, Special Programs and Services SLO and SAO Assessment Report: July 2011
Institutional
Learning Outcomes
Intended SLO Outcomes
Means of Assessment
and Criteria for Success
Summary of Data
Collected
3
As a result of access to
special materials and
equipment, students will
develop mastery in the
utilization of the
materials and
equipment.
Means:
Resource Utilization
Survey to be administered
in the Spring 2015
semester.
Data to be reported in
Spring 2015
Use of Results
June 2015 – August 2015 data driven
reorganization and streamlining of
service delivery process for optimal
success of students with disabilities.
Effective date of full reorganization:
Fall Semester, September 2015
Analysis of student
services delivery
documentation:
counseling notes, service
referral documentation,
approved tutoring form,
approved testing
accommodation form, etc.
Criteria:
At least 70% of the
students surveyed and/or
researched through the
data sampling process will
attain the outcome.
10
L.A. Harbor College, Special Programs and Services SLO and SAO Assessment Report: July 2011
Institutional Learning
Outcomes
Service Area Outcomes
Means of Assessment
and Criteria for Success
Summary of Data
Collected
Use of Results
1,2,3,4
As a result of SPS
communication, the
college community will
have an increased
understanding of
disability-related federal
and state laws, specific
legal issues related to
service provision,
accommodations and
classroom instruction, and
access standards for a
barrier free campus.
Means:
LAHC Data Collection
Effort:
faculty,staff,administration
satisfaction survey.
Data to be reported on an
annual basis by the close
of the Spring semester.
SPS advisory efforts will be adjusted
based on survey results and specific
requests for disability-related expertise
from the various campus committees
and constituency groups. Results will
be used to influence policy and
practice at the college and District
levels.
Other: SPS active
participation in campuswide meetings, provision
of informational
workshops, inclusion in
college ADA Committee
(documented through
committee minutes and
professional development
calendars)
Criteria:
At least 70% of the survey
respondents will report
increases in their
understanding of disability
related issues from SPS
information dissemination.
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L.A. Harbor College, Special Programs and Services SLO and SAO Assessment Report: July 2011
Institutional Learning
Outcomes
1,2,3,4,
Service Area Outcomes
As a result of SPS
development and
maintenance of campus
and community
partnerships, the college
will receive supplemental
resources to support the
educational and personal
success of students with
disabilities.
Means of Assessment
and Criteria for Success
Means:
Annual analysis of: (1)
SPS college and
community partnerships
(2) Actual Resource
Development Outcomes
Summary of Data
Collected
Use of Results
Data to be reported on an
annual basis by the close
of the Spring semester.
Data will be used to refine/redefine the
most useful SPS college and
community partnerships, determine
the most effective participation level,
and develop a resource development
plan for the upcoming year.
Criteria:
Maintenance of college
and community
partnership participation
should be at or above the
75% level, development of
new partnerships at or
above the 5% level, and
resource development at
or above the 5% level
from the preceding years
budget.
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L.A. Harbor College, Special Programs and Services SLO and SAO Assessment Report: July 2011
Institutional Learning
Outcomes
Service Area Outcomes
Means of Assessment
and Criteria for Success
1,2,3,4
As a result of efficient SPS
program management the
strategic program goals
and objectives will be
attained.
Means:
Ongoing Analysis: (1)
Approval of State
Chancellor’s Office DSPS
Program Plan, (2)
Approval of State
Chancellor’s Office DSPS
Year End Report, (3)
Approval of federal TRIO
Program Annual
Performance Report, (4)
Formal Advisory
Committee approval of
SPS targeted goals and
objectives, (5) College
SPS Program Review
process, (6) College
Research Division’s
satisfaction surveys to
faculty, staff and
administration and
disabled student
population, (7) Internal
SPS quantitative and
qualitative surveys
Summary of Data
Collected
Raw data to be reported
on an annual basis by
June 30 of each year;
yearly state and federal
reports to align with
respective deadlines.
Use of Results
By September of each academic year,
data driven reorganization and
streamlining of service delivery
process for optimal success of
students with disabilities. State and/or
federal corrective action plans to be
developed in response to respective
audit/program review processes.
Criteria:
80% or above approval
rating from state, federal
or advisory entities, At
least 75% satisfaction
ranking from college
surveys.
SPECIAL PROGRAMS AND SERVICES DATA OVERVIEW: SLO AND SAO MEASUREMENT 2011
PAGES 8 - 25
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L.A. Harbor College, Special Programs and Services SLO and SAO Assessment Report: July 2011
2011 SPS Student Learning Outcome Analysis
Data Summary: Special Programs and Services Spring 2011 Student Survey
Answer Options
ADHD
Brain injury
Chem Depend
Hearing
Learning
Mobility
Psych
Speech
Visual
Other Health
Response
Percent
16.3%
7.0%
14.0%
4.7%
46.5%
9.3%
20.9%
4.7%
14.0%
34.9%
Response
Count
7
3
6
2
20
4
9
2
6
15
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L.A. Harbor College, Special Programs and Services SLO and SAO Assessment Report: July 2011
Answer Options
African-American
American Indian
Asian
Filipino
Hispanic
Pacific Islander
White (non-Hispanic)
Other
Decline to State/Unknown
Response
Percent
15.9%
0.0%
0.0%
0.0%
38.6%
2.3%
22.7%
6.8%
13.6%
Response
Count
7
0
0
0
17
1
10
3
6
15
L.A. Harbor College, Special Programs and Services SLO and SAO Assessment Report: July 2011
Response
Percent
Response
Count
During the day
80.5%
33
During the evening
58.5%
24
On weekends
34.1%
14
Over the internet
26.8%
11
Answer Options
16
L.A. Harbor College, Special Programs and Services SLO and SAO Assessment Report: July 2011
Answer Options
The office hours are convenient.
I did not wait a long time for an
appointment.
I received the help I needed from SPS.
I can independently access SPS services
and resources.
I understand the procedures to request
services.
I am able to comply with the required
deadlines to receive services.
Strongly
Agree/
Agree
82%
Strongly
Disagree/
Disagree
16%
64%
14%
23%
83%
12%
5%
74%
7%
19%
86%
7%
7%
78%
7%
15%
Neutral
2%
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L.A. Harbor College, Special Programs and Services SLO and SAO Assessment Report: July 2011
Answer Options
Strongly
Agree/ Agree
Neutral
Strongly Disagree/
Disagree
81%
9%
9%
84%
7%
9%
75%
14%
11%
I was greeted politely by the staff.
The staff responded to my needs in
a sensitive manner.
The office provided sufficient staffing
to meet my needs.
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L.A. Harbor College, Special Programs and Services SLO and SAO Assessment Report: July 2011
Answer Options
I have more information about other services on campus.
I have received information on community resources.
I have successfully worked with other campus service sites
I have successfully worked with other community resource sites.
I have the confidence to approach instructors to request a service or
accommodation.
I am able to express my needs when communicating with faculty and staff.
I actively participate in my educational planning process.
I am clear about what classes are needed for my major.
I have more direction to pursue my career goals.
I have completed a student educational plan.
Strongly
Agree/
Agree
83%
67%
62%
43%
81%
80%
80%
81%
86%
76%
5%
21%
18%
31%
Strongly
Disagree/
Disagree
12%
13%
21%
26%
12%
11%
16%
10%
7%
15%
7%
9%
5%
10%
7%
10%
Neutral
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L.A. Harbor College, Special Programs and Services SLO and SAO Assessment Report: July 2011
Answer Options
Registration Assis
Referral Serv
Counseling Serv
Tutoring Serv
High Tech Center Inst
Personal Dev Inst
Testing Accomm
Note Taking
Equipment Loan
Captioning Serv
Interpreter Serv
Special Materials
Excellent/ Very good
83%
79%
88%
71%
65%
71%
87%
69%
72%
69%
69%
81%
Good
Fair/ Poor
7%
8%
2%
11%
14%
13%
8%
13%
9%
19%
15%
7%
10%
13%
10%
18%
22%
16%
5%
19%
19%
12%
15%
11%
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L.A. Harbor College, Special Programs and Services SLO and SAO Assessment Report: July 2011
2011 SPS Service Area Outcome Analysis
Data Summary: Spring 2011 Special Programs and Services Faculty, Staff Administration Satisfaction Survey
Administration Date: June 2011
Respondents:
Job Classification
Administrator
Classified Manager
Classified Support
Division Chair
Full-Time Faculty
Hourly Faculty
Student Worker
Response Percent
4.8%
6.0%
32.1%
6.0%
31.0%
16.7%
3.6%
Awareness of DSPS:
Extremely Aware/Moderately Aware
76%
Somewhat Aware
14%
Slightly Aware/Not Aware
10%
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L.A. Harbor College, Special Programs and Services SLO and SAO Assessment Report: July 2011
Since the beginning of the Spring 2011 semester, how many times have you visited or contacted DSPS?
None
Response Percent
50%
1-5
Response Count
42
35.7%
30
6 to 10
4.8%
4
More than 10
9.5%
8
Answered Question: 84
Skipped Question: 9
Please answer the following based on your most recent experience with DSPS:
I was treated with courtesy by the staff.
Strongly agree/
Agree
95%
N/A
0%
Strongly Disagree/
Disagree_________
5%
The staff was attentive to my needs.
95%
0%
5%
The staff was knowledgeable in answering my questions.
95%
0%
5%
The Assistance I received from this department was useful.
95%
0%
5%
The office hours were convenient to meet my need.
88%
7%
5%
Overall, I am satisfied with the services I received.
93%
0%
7%
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L.A. Harbor College, Special Programs and Services SLO and SAO Assessment Report: July 2011
Data Overview: Internal Special Programs and Services Analysis
Research indicates that the retention, graduation, and transfer rates of students with disabilities have increased during the 2010-11 academic year
(34 graduates and 20 transfers). The data is available for review in the SPS Office. The data indicates that the existing programs and services
are meeting the basic needs of students so they can attain their educational goals. It would be desirable if supplemental funding could be made
available so SPS could hire additional staffing and expand its service hours. During the 2010 -11 academic year there was a 22% increase in
students accessing services in SPS.
Work is currently underway by SPS certificated staff to fully assess student learning outcomes and integrate the findings into programmatic
changes if necessary. Surveys have been developed, distributed, collected, and analyzed which address student satisfaction levels with the
service delivery and instructional offerings. Employee evaluations have been conducted to ensure that employees either meet or exceed the
standards necessary to successfully work with students with disabilities. The SPS Coordinator has secured federal Student Support Services
grant funds (Project A.S.A.P.) for over 20 years to safeguard optimal service delivery and instructional opportunity for LAHC students with
disabilities. The reapplication process for the federal funding occurred during 2009 with award notification of the refunding occurring in the
Summer of 2010. The Grant Proposal received high scores from three readers and received all of the possible prior experience points. The
primary purpose of the federal Student Support Services grant funding is to increase student retention, graduation and transfer rates of postsecondary education students.
A Student Satisfaction Survey circulated by SPS (2009-10) indicated that approximately 95% of the students who applied for services received the
help they needed from SPS. This need centered on the provision of federally and state mandated services. Strengths of SPS were found to be
effective leadership, an excellent faculty/staff, outstanding counselors, great ability to secure additional funds through grants (1.5 million dollar
federal grant secured by SPS Coordinator), campus-wide representation throughout the campus on disability related issues, strong campus
commitment to services for students with disabilities and administrative support for SPS program. Reported areas of improvement include: the
need for a larger facility, the need for an operational air conditioning system, the need for additional tutors (especially Math) and other support
staff, the specific need for supplemental counselors and instructors, the need for learning disability assessment services, the need for greater
student self-advocacy because of inadequate communication of students with instructors, the need for improved access to High Tech Center
offerings and the need for additional supplies and equipment.
The LAHC Spring 2011 student, faculty, staff and administration satisfaction surveys (two instruments) on SPS have been completed with results
quantified. The Student Satisfaction Survey results indicate an acceptable degree of satisfaction with the service delivery component of SPS:
over 90% of the rankings for services were within the good – excellent range. The Instructional component (including the High Tech Center for
students with disabilities) had a 79% good – excellent ranking with 22% of the respondents giving the instructional area a fair – poor ranking.
Ongoing SPS employee evaluations ensure that the Program has qualified, competent employees. The Spring 2011 Faculty, Staff, and
Administrator SPS Satisfaction Survey indicated that 90% of the respondents were aware of the SPS Services, 50% had actually visited or
contacted SPS, and over 90% were satisfied with the services they received.
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L.A. Harbor College, Special Programs and Services SLO and SAO Assessment Report: July 2011
Compliance with college, district, state and federal regulations have been maintained with two exceptions: (1) there are architectural
barrier removal issues that must be dealt with on the campus, and (2) there are campus computer lab and other instructional venue
accessibility issues that must be dealt with.
A full state Program Review was conducted in 2009-10 along with the development of the mandated DSPS State Program Plan
(submission date: June 15, 2010). The Program Review found that the college was in compliance with state and federal mandates for
the provision of instruction and service delivery for students with disabilities. The understaffing problem within SPS was mentioned. It
was recommended that SPS increase its counseling staff and High Tech Center instructional staff. An annual report is submitted to the
Chancellor’s Office every year. This report includes student data, activity data and budgetary data. Data from this report has never
been questioned or disputed by the state.
A California Community College Chancellor’s Office DSPS Technical Assistance Site Review was conducted at the Los Angeles Harbor
College Special Programs and Services in May of 2009. The review process yielded some recommendations and noted some
exemplary practices:
Exemplary practices:
 Effective leadership from the Special Services Coordinator and full SPS faculty/staff participation in addressing campus-wide
disability-related issues;
 Knowledgeable Assistive Technology Instructional Assistant;
 Coherently identified issues with awareness of needs;
 Well-prepared and engaged in the technical assistance visit;
 Strong campus commitment to services for students with disabilities;
 Administrative support for the Special Services program;
 Well-organized Special Services program, apparent teamwork, skill and experience;
 Impressive recent assessment of assistive technology on campus;
 Very comprehensive program and tremendous accomplishments with a limited staff;
 Excellent physical access throughout the campus;
Recommendations:
 Development of policies that support campus-wide accessibility and strategies to promote access and consistency in website
development and distance education courses;
 Provide direct link to SPS on college website;
 Refinement of the closed-captioning process and further development of the Alternate Media Production Center;
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L.A. Harbor College, Special Programs and Services SLO and SAO Assessment Report: July 2011





Provision of appropriate assistive technology equipment and/or software throughout the campus;
Refinement of distance education instructional policies and practices: need full compliance with ADA/Section 508;
Acknowledgment of the needs of students with disabilities through adoption of a “priority response” status with the campus IT
department;
Recognition of legal mandates that place responsibility for accommodations with the College, not the Special Services
program, and notwithstanding the cost of such accommodations.
Development of a follow-up process with students regarding requested accommodations.
The LAHC Spring 2011 student, faculty, staff and administration satisfaction surveys (two instruments) on SPS have been completed
with results quantified. The Student Satisfaction Survey results indicate an acceptable degree of satisfaction with the service delivery
component of SPS: over 90% of the rankings for services were within the good – excellent range. The Instructional component
(including the High Tech Center for students with disabilities) had a 79% good – excellent ranking with 22% of the respondents giving the
instructional area a fair – poor ranking. Ongoing SPS employee evaluations ensure that the Program has qualified, competent
employees. The Spring 2011 Faculty, Staff, and Administrator SPS Satisfaction Survey indicated that 90% of the respondents were
aware of the SPS Services, 50% had actually visited or contacted SPS, and over 90% were satisfied with the services they received.
2010-11 Resource Development Analysis: (1) 2010: 1.5 million dollar 5 year TRIO Grant Award, (2) Provision of district-wide FREE
Violence Prevention Training by L.A. County Mental Health, (3) Increased levels of CTE and Health Center funding to support SPS
activities.
Other data documenting SLO/SAO attainment with appropriate data integration (on file in SPS Office): (1) State and Federal DSPS and
TRIO year-end reports, (2) MIS Data Reports which tabulate the numbers served, disability types and services rendered, (3) Anecdotal
records and qualitative review findings within SPS program files and research report correlating SPS service provision with SLO
performance.
25