Know Your Training Station
Marketing Coop
In an effort to learn about your place of employment, you will research the information listed below.
You will present this information to your class using a PowerPoint presentation. Make sure you
include all details!
INTRODUCTION (15 points)
Please include the following information on the first slide(s) of your presentation.
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Student Name
Name of Business
Business Address
Business Phone number
Provide a picture of you at your job. Please obtain permission from the manager prior to taking
the picture.
Personnel (45 points)
All of the details that go with your training station. Please do not put all of this on one slide!
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Store Manager/GM (FULL NAME)
Assistant/Department Managers
Positions available at this business
Your job title
Your job description
Your Rate of Pay
Your Start date
Dress code
Policy on Personal Phone Calls
Policy on Visitors while on the job
Policy on Employee Purchases/Discounts
Drug Testing – when, for whom?
Policy on Sick Leave and Vacation Leave
Policy on Tardiness
Is there a Union associated with this business?
Phone etiquette for answering the business’s phones – is there a key phrase to use when
answering the phone?
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Product Service Planning (10 points)
Identify and describe the products and services offered by this company. (what kind of business is
this and why items/services are available.) Please be detailed!
Risk Management (15 points)
 Does your company provide employees with any security training? If so, describe the details.
 What procedures does your company have with regards to customer or employee injuries on the
job? Accidents should be reported to whom? (Name and position)
 Is there a problem with “shrinkage” in your company? What are the causes?
 What security measures are taken in your business with regards to risk management?
 Does your company have a first aid kit and where is it kept?
Customer Service (15 points)
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How are customer complaints supposed to be handled?
What services are provided FREE to customers?
How does your company want their employees to treat the customers?
What are your companies return, refund, and layaway policies?
SWOT Analysis (15 points)
Develop a SWOT analysis for this business.
 List its Strengths, Weaknesses, Opportunities, and Threats.
Summary (10 points)
Based on your research, please address the following questions:
 How do you like this job/position?
 Is there opportunity for advancement in this position?
 Are there multiple business locations for which you could work?
Finally, summarize your thoughts concerning your training station. This opinion can reflect your
ideas, suggestions, concerns, or praise for the company. Support your statements with information
that will help the reader understand your position.
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Know Your Training Station Presentation!
Introduction:
15
Personnel:
45
Product Service Planning:
10
Risk Management:
15
Customer Service:
15
SWOT:
15
Summary:
10
TOTAL POINTS
125
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