Best Value Review:
Passenger Transport Services:
Work Programme
NICK TUSHINGHAM

Overview
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18 month programme; 4 Cs throughout
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Tasks:
• Orientation
• Data Gathering
• 4C Analysis / EFQM
• Options Appraisal
• Possible Pilot Exercise
• Report & Recommendations
• Improvement / Action Plan

Orientation
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Visioning Workshop
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Agreement of Terms of Reference and
Scope
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Agreement of Work Programme
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Challenge Expectations and Outcomes

Data Gathering
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Service profiles
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Quality issues
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Reality checks
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Examination of procurement arrangements
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Examination of scheduling effectiveness
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Risk assessment / safety issues
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Monitoring and reporting

4C Analysis / EFQM (1)

Consultation with stakeholders
• Mix of approaches
• Establish as continuing system
– Users
– Carers
– Parents
– Establishments
– Operational Staff
– Suppliers

4C Analysis / EFQM (2)

Challenge
• Use feedback from other 3 Cs
• Structure:
– Provision - What? Why? How?
– Customer focus
– Performance
– External / Internal Environment
• Use EFQM structure
• Specific meeting(s)
• Formal reports

4C Analysis / EFQM (3)

Compare
• Salford trend data
• Examine Performance Indicators
• Gather data from other sources:
– ATCO
– Audit Commission
– Other BV Transport Reports
– TAS
• Need for benchmarking circle?
• Other issues - sustainability, equality

4C Analysis / EFQM (4)

Compete
• Examine supply market
– capacity, quality, price, risk, potential
• Examine size of service components to match the market
• Match with procurement strategy / tactics
• Cover all functions, incl. Administration
• Ensure ‘level playing field’ for comparison
• Formal process for deciding

Options Appraisal

Process:
• develop ‘long list’ of possible options
• gather basic information about options
• consultation
• initial assessment to focus list
• detailed analysis of remaining options
• formal report for consideration

Possible Pilot Exercise

Only if required to test one of the options

Timing to suit service

Report / Recommendations

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Bring together the different elements
Conclude any pilot projects
Final consultation
Final check against BV process
EFQM aspirational survey
Management issues
Target - December 2002

Improvement Plan / Action Plan

Must be S.M.A.R.T.
• specific
• measurable
• achievable [NOT a “wish list”]
• resourced
• timed

Must be published

System for monitoring and review