Good communication and interpersonal skill enhance the quality of interactions with clients and coworkers.
The rapid technological changes occurring contribute to a more impersonal atmosphere. It is important to
develop and sharpen interpersonal skills. It is important to use language appropriate for the situation,
evaluate the person’s ability to understand the communication, identify language barriers and select
alternative methods of communication and adapt communications to accommodate individual needs.
Communicating Effectively
1.
Expressing yourself
2.
Good listening skills avoid misunderstandings
3.
Responding effectively
4.
Assertiveness
5.
Managing stress
6.
Healthcare workers may experience high levels of stress.
Interpersonal Relationships
1.
Be warm and friendly
2.
Be interested
3.
Show respect
4.
Be genuine
5.
Be trustworthy
6.
Be open-minded
7.
Be empathetic
8.
Discourage gossip
9.
Accept criticism and learn from mistake
Relationships with employers and supervisors
1.
Understand and comply with different leadership styles
2.
Qualities preferred by employers
a. Competence
b. Cooperation
c. Loyalty
d. Initiative
e. Trustworthiness
f. Honesty
g. Dependability
h. Positive attitude
i. Neat, clean appearance
Handling Problems and Conflicts with a positive approach
1.
Address the problem
2.
Generate possible solutions together
3.
Evaluate the possible solutions
4.
Decide on a solution
5.
Take action