UNIVERSITY OF PRETORIA
Visit of the Principal, Prof C de la Rey
to the UP Library, 18 June 2010
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Content
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Library Mandate
Mission, Vision, Values
Library Strategies 2006-2010
Library structure
Key strategies:
– Enable Teaching & Learning
– Enable Research
– e-Strategy
– Community & Professional engagement
– Quality Assurance & Staff development
• Strategic planning process: 2011-2015
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Strategic framework: Mandate
The Library is responsible for the
management of
academic information and
knowledge,
and for leading the University in
information and knowledge
innovation
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Vision, Mission, Values
Vision
We strive to be a world-class 21st century academic research library enabling the
University of Pretoria to be an internationally recognised research university
Mission
The vision will be achieved by:
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Developing a well balanced and relevant information collection
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Providing access to information in all formats nationally and
internationally
Values
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Taking responsibility for information literacy
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Enabling research
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Contributing to learning and teaching excellence
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Developing and implementing e-services to enhance UP research, learning &
teaching, and Library products
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Contributing to community development
We value:
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Positive energy for success
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Professional and ethical behaviour
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Diversity as an asset
Vision
LIBRARY
STRATEGIC
AREAS
Information
Collection
Information
Literacy
Enable research
We strive to be a world-class 21st century academic research library thereby enabling
the University of Pretoria to be an internationally recognized research university
LIBRARY STRATEGIES
2007
2006
2008
2007
2009
2008
2010
2009
Redefine the information collection to meet the
challenges of the new information environment
Enhance information literacy for academic success
lifelongeLiteracy
learning &
byLife-long
using anLearning
integrated
Teachand
Students
Skills
approach
Develop
Research
Research
Support
Strengthen
the role of theImplement
Library in the
facilitation
of
Support Strategylearning and teaching
Strategy
e-Strategy
Develop new Research Support Role for
Specialists to enhance:
Develop, implement Information
& integrate e-services
UP research, learning & teaching, & Library products
HR
Sustainability
Academic
excellence
People centered
institution
Impact positively on research
Learning &
teaching
excellence
Community
development
2010
UP
STRATEGIC
THRUSTS
Excellence in
core functions
Excellence in
support
functions
Local impact
Contribute to community development
Open Access to Scholarly Material
Obtain retain and train staff with
relevant competencies & attitude
Ensure the sustainability of the UPLS: Financial issues,
Quality assurance, Physical facilities, Marketing,
Fundraising, Risk management
Transformation
Interfaces
Sustainability
STRATEGIC
HORIZONTAL DESIGN
Department of Library Services, University of Pretoria
DIRECTION, PHILOSOPHY, PRIORITIES
(Robert Moropa)
Fac Lib : LAW
Fac Lib : EDU
Fac Lib : EMS
Fac Lib : HUM
Fac Lib : THE
CLIENT SEGMENTS
Researchers
Alumni
Fac Lib : ENG
Post graduate students
Lecturing staff
Undergraduate students
External market
Fac Lib : Science
Special
Collections
Central
Circulation
Learning
Centre
(Heila
Pienaar)
(Ujala
Satgoor)
(Robert
Moropa)
SUPPORT SERVICES UNITS: FINANCE,
HUMAN RESOURCES & FACILITIES
Fac Lib : HEA
Library Technical Services “Back Office”
Virtual research environment
E-Service
Research space
Learning centre / space
Physical service
Fac Lib : VET
IT (Maintenance & Development of Infrastructure)
CLIENT FACING DELIVERY
UNITS & OPERATIONS
(Hilda Kriel)
MARKETING, TRAINING &
FUNDRAISING
QUALITY ASSURANCE
DELIVERY
CHANNELS
eRESERCH & DEVELOPMENT & SERVICES
SCHOLARLY COMMUNICATION
POLICIES & STANDARDS
Key strategies
Enable teaching
& learning
Enable research
•Information literacy training (e.g.
using game technology)
•Faculty libraries with information
specialists for each subject
•Learning centre / commons
•Relevant information collection (extensive
e-resources)
•Integration with ClickUP (web
pages with full-text information
resources)
•Relevant reserved information
collection
Community & professional
engagement
•Information literacy training for
postgraduates and researchers
•Enhanced research competencies
•Planned research commons
Mandate: Library is responsible for the
management of academic information
and knowledge, and for leading the
University in information and knowledge
innovation
•Carnegie African Library
Leadership Academy
e-Strategy
•Mamelodi library community
outreach
•Open access repositories
•Presenting workshops on eskills
•Digitisation & preservation
•World Digital Library
•Open mandate (UP articles)
•Web 2 tools
•e-Research: research data
management & VRE’s (virtual
research environments)
Enable Teaching & Learning
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Examples of services & projects that
enable teaching & learning
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Anti-plagiarism campaign
Reference pages in ClickUP
Copyright Clearance Centre
Library 2 tools: Library mashup page, Movies @ Merensky and
Fiction Friday via blidgets
Services to visually impaired students
Information specialist in Spur
Virtual Reference service and chat service (Ask-a-Librarian)
Training:
Orientation of First Years
Training as part of academic courses
Training that is done on request but does not form part of the
formal curriculum
Individual vs group training
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Next
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Back
Comparison between 2006 survey and 2010 survey:
In 2006 information specialists provided training to 9644 clients and in 2010 they provided training to 15595 clients. In
2010 there is a 62% (5951) increase in the amount of clients that received training, compared to 2006.
Amount of clients trained
20000
19000
18000
17000
16000
15595
15000
14000
13000
12000
11000
10000
9000
9644
8000
7000
6000
5000
4000
3000
2000
1000
0
2006
2010
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Back
Comparison between 2006 survey and 2010 survey:
In 2006 the amount of information literacy training courses provided by information specialists formed part of 87 specific
academic courses (Eg. Economics 110) and in 2010 information literacy training formed part of 95 specific academic
courses. In 2010 there is only a 9% (8) increase in the amount information literacy training courses that forms part of a
specific academic course, compared to 2006. However, in 2010, 125 extra information literacy training courses (That does
not form part of a specific academic course) were also presented to various clients.
Amount of information literacy training courses
100
95
90
87
80
70
60
50
40
30
20
10
0
2006
2010
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Back
Back
Enable Research
• Skilled information specialists: Workshop attended by all
information specialists on the Research process
• Carnegie Grant
– Research Commons
– PRIMO (Discovery tool)
– Research Academies
• Information specialists have office hours in some Faculties
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e-Strategy: Why such a strategy?
• Can be seen as a high-level Innovation
Strategy for any organisation
• Integrate e-Information applications within a
broad framework
• Help to focus the organisation
• Keep the organisation on the cutting edge of
new developments
• Establish a framework for capacity e.g. staff, IT
to implement the strategy
• Actually just another term for a focused
corporate Knowledge Management strategy
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Objective: Creating an e-Environment for Scholarship
e-Research
e-Learning
Library web
Repositories
e-Resources
e-Information
Strategy focus
areas
Mobile
services
Open
Scholarship
Web / Library 2
Digitisation &
Preservation
e-Research
Objective: to do faster, better and different
interdisciplinary research
• e-Research advocacy
• Virtual Research Environment (VRE) projects
• Research data management initiatives
e-Research Advocacy
•Digital Curation Conference: 2008 (Pretoria)
•e-Research Seminar: 2009 (Pretoria)
•Digital Scholarship & Curation Conference: 2009 (Pretoria)
•Digital Scholarship & Curation Conference: 2010 (Gaborone)
Van Deventer, M., Pienaar, H. 2009. Report on the 2nd African Digital
Scholarship and Curation Conference. D-Lib Magazine, 15 (7/8), July /
August 2009. http://www.dlib.org/dlib/july09/vandeventer/07vandeventer.html
Pienaar, H., Van Deventer, M. 2009. To VRE or not to
VRE? Do South African malaria researchers need a
virtual research environment? Ariadne, 59, April 2009.
http://www.ariadne.ac.uk/issue59/pienaar-vandeventer/
Repositories:
research results;
experiments;
literature &
documents
SA Malaria researchers’ VRE components
Identification of
research area
Literature review &
indexing
Dissemination &
artifacts
Skype, smart
board, video
conferences
E-learning
system for
researchers
(Collaborative)
Electronic Lab
book
Integrated
data
management
system
Red: none
Orange: some
Yellow: all
Web/wiki/blog: search engines,
databases; researchers &
topics; funders, portals,
communication, projects
Real time
communication
Identification of
collaborators
Proposal writing
Training / mentoring
etc
Scientific workflow
Servers with
data files
Internal shared
database of
indexed articles
Sophisticated
instruments that
generate digital
information and data
Mathematical modelling tools;
numerical algorithm tools; simulation
software; in silico experiments
Identification of
funding sources
Document
management
system
Generic
software e.g.
MS / Open
Office
Project management
Access to
research
networks &
super
computers;
access to labs
with in silico
screening +
Project
management
system
(Free) Data
analysis
software
BL / MS RIC: Management of published info
ResearchGate:
research collaboration
OPENWETWARE: Lab
Notebook on Blog
myexperiment:
scientific workflows
HUBzero: access to
interactive simulation
tools
archer e-Research
toolkit: data
management
nanoHUB: subject
gateway built on
HUBzero platform
Research data management
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Survey of research data management practices at the
University of Pretoria
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Very Large Database initiative (CSIR)
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World Data Centre for Biodiversity and Human Health in
Africa (NeDICC)
e-Learning
Integration of web resource
pages with the different modules
of the e-Learning system
Teaching e-Skills to UP librarians:
60 minutes workshops
Games for Information Literacy
Digitisation > Digital Collections
http://www.library.up.ac.za/digital/index.htm
World Digital Library (WDL)
e-Resources, global search engine &
catalogue
Open Scholarship
Repositories
Digital Repository Model
Only digital
material can
be submitted:
digitised or
digitally born
Van Deventer, M.J., Pienaar, H. 2008. South African repositories: bridging knowledge
divides. Ariadne, 55, April 2008. http://www.ariadne.ac.uk/issue55/vandeventerpienaar/;
https://www.up.ac.za/dspace/handle/2263/8615
UP Library manages 2 repositories
Examples: Repository content
Web 2 tools
Facebook: Information
specialists available in the
student environment
Blogger: UPSpace
metadata training
Penzhorn, C., Pienaar, H. 2009.The use of social networking tools for innovative
service delivery at the University of Pretoria Library. Innovation: journal of
appropriate librarianship and information work in Southern Africa. 38, June 2009:
66-77. http://www.innovation.ukzn.ac.za/innovationbase.htm
YouTube channel for UP Library
http://www.youtube.com/watch?v=Sy0f-qHSHM4
Library web: gateway to tools,
information resources & experts
UP Library Mobile Web page
(beta)
Community & Professional
engagement
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Community engagement mostly from Mamelodi campus
Information literacy project in co-operation with Mae Jameson Reading
Room, US Embassy
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Partnerships & professional
organisations
• Partnership with TCLIS
– BookJol (2008)
– World Book Day (2009)
• Centre for African Library
Leadership (CCNY funding
- $1m)
– Training Facility in the
Merensky Library
– Carnegie Library
Leadership Academies (6)
– Train-the-Trainer (3)
– Address the library
leadership needs in SA &
Africa
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LIASA – national and
regional leadership
Board of the National Library
of South Africa
GAELIC (chair)
SANLIC (board)
CHELSA
SAOUG
NeDICC
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Quality Assurance &
Staff Development
• Quality Assurance
– Self review - 2006
– HEQC Audit 2007 - commendation for the Library
– Benchmark exercise with national and international
university libraries
– Peer Review - 2010/2011
• Staff Development
– Investors in People assessment - 2009
– Staff Development Plan
– Towards a people organisation
– One organisation, many leaders
Table 3: Indicators for South African university libraries
(including distance students)#
University
UP*
A
B**
C
D***
Library allocation as % of university
income
4.6%
6.4%
6%
5.4%
6.01%
Average expenditure per student
(2007)
R1519
R2948
R2069
R2059
R2076
Average expenditure per client
(2007)
R1428
R2660
R1923
R1929
R1988
Students per library staff member
303
132
174
208
138
Clients per library staff member
322
146
188
222
145
UG students per computer
workstation
149
90
67
151
75
UG students per study seat
16
8
5
10
15
Service hours****
70
74
45
72
82.5
Sites
11
9
11
5
4
Service points/manned desks
17
22
16
21
5
* UP study centre included in study seats count
** University B: Library allocation as % of university income: information from the library’s web site
*** University D: 2006 data
**** Hours per week during term time
#DEPARTMENT OF LIBRARY SERVICES
2008 BENCHMARKING REPORT
Strategic Planning Process:
2011-2015
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Framing
Scanning
Forecasting
Visioning
Planning
Acting (Hines & Bishop, Thinking about the Future, 2007)
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"The UP Library Services has earned
a reputation for
strategic bravery, innovation and
independent thinking."
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