The Center for Student Success
Pipeline
A Guide for Faculty & Staff
Pipleline is an early alert system designed to
promote student success and retention by
identifying students who are at risk and
experiencing academic, personal, or judicial
difficulties.
Enables us to identify students who are at
risk and begin intervention with students as
soon as a problem is identified.
Allows us to track all contacts and
intervention efforts, and share information
appropriately with the student and others
campus partners working on the case.
Pipeline
Faculty and staff make the initial contact
with students before submitting a
Pipeline case.
By showing concern for a student’s
academic success and personal wellbeing, they are providing the first level of
intervention.
Our Expectations of Faculty &
Staff Before Submitting a Case
Contact should be made in person, via
Bergen e-mail, and/or by telephone.
If the student does not respond, or you
feel the student needs extra support, a
Pipeline case should be submitted.
Our Expectations of Faculty &
Staff Before Submitting a Case
Academic Examples
◦ Student has missed two or more consecutive
classes and/or the number of absences is
negatively impacting the student’s grade.
◦ Student is falling behind in coursework.
◦ Student does not participate and/or is
unprepared for class.
◦ Student has low grades and is at risk of failing
the course.
◦ Student is not understanding class materials –
could be in need of Tutoring or OSS support.
When should I use Pipeline?
Personal Examples
◦ Student shows signs of emotional or physical
distress.
◦ Student discloses a financial hardship.
◦ Student is involved in a cultural
misunderstanding or concern.
When should I use Pipeline?
Judicial Examples
◦ Student has continuous disruptive classroom or
campus behavior that cannot be resolved between
the student and faculty or staff member.
◦ Student commits academic misconduct such as
plagiarism or cheating.
◦ Student inappropriately uses or there is theft of
Bergen property and/or technology.
◦ Student makes verbal threats or threats of physical
action or assault. *
* In cases of immediate danger or threat of harm to
self or others, call Public Safety (Dial 6) or call 911.
When should I use Pipeline?
Step
Step
Step
Step
Step
Step
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6:
Opening the Case
Retention Case Form
Case Worker Assignment
Intervention
Follow-Up
Notification of Closed Case
Pipeline Case Process
Bergen’s Portal Site
my.bergen.edu
Enter username
and password
Click the
button
Access Your Personal Portal Site
Click “Faculty
Information” in the
WebAdvisor Menu
Access Faculty Information Menu
Click on “Find a
Student”
Find a Student
Enter the student name
or ID number
Click
Find a Student
Contribute Retention Information
Type of Issue
Click the Type of
Issue Drop-Down
Menu & Select the
Appropriate Type
of Issue
Summary
Write a brief synopsis
or summary of the
issue
Enter all
information
about that you
have about
the issue
Include details
that will help
the case
worker
determine the
proper plan of
action
Detailed Notes
Check the type(s)
of communication
you have already
had with the
student
How did you contact the student?
If you want to
add another issue
to this case for
this student,
check the box to
the right
If you do not
have an additional
issue to report,
click
Reporting Additional Issues
This form confirms that your
contribution was successful and
provides you with the case
number and a list who this case
will be assigned to.
Case Contribution Form
Click on Faculty
Information
Going Back to a Previously
Submitted Case
View items that
you have
contributed to a
student
retention case.
My Contribution to Cases
Click the “Summary” hyperlink to view
specific information about the case.
You will be taken to “View Case Item” form.
My Contribution to Cases
View Case Item
To add or request more information
about the case click “Add/Request Info”
hyperlink.
You will be directed to the “Retention
Case Follow-up” form.
Add/Request Information
Enter the
summary,
detailed notes,
and contact
method. Click
the
button and
this
information
will be added
to the case.
Retention Case Follow-up
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