The management function of
guiding employee actions toward
achievement of a company’s goals is
Implementing
A group of people who
cooperate to achieve a common
goal is
A Work Team
The motivation theory that
describes individual needs in five
categories that form a hierarchy
was developed by
Maslow
Employees who take personal
responsibility for their own work
and set personal goals have a high
need for
Achievement
The motivation theory that suggests
that individuals seek to satisfy needs
in order, from lowest to highest, was
described by
Maslow
Important implementing activities
include:
• Effective Communications
• Employee Motivation
• Developing Effective Work Teams
According to Herzberg, pay and
fringe benefits, working
conditions, and the type of
supervision are examples of
Performance Standards
According to Herzberg, what is likely
to increase worker motivation?
Challenging Work
The greatest resistance to
change is experienced when
• It occurs suddenly
• People are not prepared for change
• No reasons for the change are given
The management function that
provides information needed to
improve operations
Controlling
List the correct order of
steps in controlling.
• Establish standards
• Measure performance
• Take corrective action
List common standards
used in business.
• Time
• Quantity
• Cost
The number of units to be produced,
number of sales prospects to be
contacted, and number of lines of
information to be entered are
examples of
Quantity Standards
Which standard do most businesses
pay the greatest attention?
Cost Standards
A report that identifies current
performance and the standard
is called
Variance Report
Management is most concerned
when performance is _____ than
standards.
Lower
List actions that management
may take when performance
does not meet standards
• Improve Performance
• Change Policies and Procedures
• Revise the Standards
When are standards less likely to
be accurate?
When new procedures are
implemented
Low inventories are to lost sales as
high inventories are to _____ costs.
Increased
What type of inventory controls
help a business maintain low
inventory levels?
Just-in Time Inventory
Vocabulary
Affiliation Need
Cost Standard
Hygiene Factors
Motivation
Motivators
Need for Esteem
Physiological Needs
Quality Standard
Quantity Standard
Self-Actualization