Office of Transport Security (OTS)
External Industry and Stakeholder Communications Survey
FINAL – Post-pilot (26 February 2007)
Hello. My name is [INTERVIEWER] from Unity4, a research company. We are
conducting a survey on behalf of the Office of Transport Security (explain if
needed, part of the Department of Transport and Regional Services). Could I
please speak to [Name on List]?
If person on list answered
 CONTINUE
If person on list did not answer REPEAT INTRO
First, is it convenient to speak to you now?
If yes,  CONTINUE
If not  ARRANGE CALL BACK TIME
The survey is about your communications with OTS.
Recently you should have received a letter from the Department telling you
that this survey was taking place and that you may be contacted to take part.
[IF LETTER NOT RECEIVED, OFFER TO READ, FAX OR EMAIL IT TO
RESPONDENT.]
The survey will only take about 10 minutes, is purely voluntary and
confidential. Your answers will be combined with those of other stakeholders
and will be used to help the Office of Transport Security improve its
communication practices. Your opinions are very important to us.
Would you like to take part in the survey?
If YESCONTINUE
If NOTHANK AND END
Just to let you know, we (Unity4) will hold the information you provide for
three months. Your individual answers will not be passed on to the
Department. You also have the right to contact us to request access to your
responses or to have all your information deleted. You may skip questions or
stop the interview at any time.
IF QUERIED AT ANY STAGE ABOUT BONA FIDES OF RESEARCH OR ABOUT
UNITY 4 CREDENTIALS, INVITE PERSON ON LIST TO CALL ANY OR ALL OF
THE FOLLOWING:
 Australian Market and Social Research Society (AMSRS) ENQUIRY LINE
ON 1300 364 830; OR
 THE RESEARCH FORUM ON (02) 9687 4744 (Contact Dr Fadil Pedic);
OR
 Sonia van den Berg of OTS on (02) 6274 7759.
-1-
The first few questions are about your organisation.
1. What is most appropriate description of your organisation? [READ OUT]
a.
Aviation
Cargo
Government
Maritime
Security
Industry Association

b. If Aviation, is that [READ OUT]
RPT
If government, is that [READ OUT]
Local
State
Australian
GA
Emergency
International
Domestic
CTFR
2. (a) In which State or Territory are you located?
NSW
ACT
VIC
SA
NT
QLD
TAS
WA
2.
(b) And are you based in a metropolitan or rural area?
Metropolitan
Rural
3. How many employees work in your business/organisation (please include all employees,
F/T, part time and casual)?
Sole operator
20 – 49 employees
2 – 9 employees >50 employees
10 – 19 employees
4. (a) Do you have internet access?
No – skip to Q5
Yes
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(b) [If yes, ask] Do you have: [READ OUT]
broadband/ADSL
dial-up
5. What are the most frequent ways you use to communicate about security within your
organisation? (Allow multiple answers)
Staff meetings
Letters
Email
Written Briefs
Memos
Newsletter
Telephone
Face-to-face
Intranet/Internet Text Messages
Podcasts
Pagers
Video Conferencing Teleconferencing
Other (please describe)
_______________________________________________________________________
The next few questions are about OTS’ communication with you, that is when OTS
instigates communication with you.
6. How frequently does OTS communicate with you?
Daily
Weekly
Fortnightly
On an as-needs basis
Annually
Bi-Monthly
Monthly
Quarterly
Bi-Annually
Never – skip to Q19
7. How does OTS currently communicate with you? (Allow multiple answers)
Industry Forums Internet
Email
Letters
Telephone
Face-to-face
Newsletter
Fax
Articles in Industry Publications
Exhibition/Event
Brochures/Marketing Advertising
Other (please describe)
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
-3-
8. (a) Why does OTS communicate with you? What are the MAIN reasons?
(Allow multiple answers)
(b) What is the importance of communication on this topic to you - on a scale from low to
medium to high?
(a)
(b)Low
Medium
High
Provide new information
Build rapport
Consultation
Increase security awareness
Identity cards
Special Events/APEC
Information on funding programs
Request/advise changes to a process
New security technology
Surface transport
Policy development
Maritime Transport & Offshore Facilities











Security (MTOFS) Act/Regulations














Security intelligence/incident analysis
Persons in Custody
Coastal Trading
Gazetting maps
International engagement
Airport curfews
Air space management
Aviation Transport Security Act/Regulations
Transport Security Plan (TSP)
Conduct compliance audits
Training/ Education
Investigations
Development of publications
Other. Please provide details of the nature of the communication?
_______________________________________________________________________
_______________________________________________________________________
-4-
The remaining questions are about your communication with OTS and your tenants and
businesses using your facilities.
9. How do you instigate communication with OTS? (Allow multiple answers)
I don’t instigate communication with OTS – they always instigate it – skip
to Q11
Staff meetings
Letters
Email
Written Briefs
Memos
Newsletter
Telephone
Face-to-face
Intranet/Internet Text Messages
Podcasts
Pagers
Video Conferencing Teleconferencing
Other (please describe)
_______________________________________________________________________
_______________________________________________________________________
10. When you instigate communication, how frequently would you communicate with OTS
(a) in Canberra and (b) the OTS State Office?
(a)Canberra



Daily
Bi-Monthly
Weekly Monthly
Fortnightly Quarterly
On an as-needs basis
Bi-Annually Annually
(b) State OfficeDaily
Bi-Monthly

Weekly Monthly

Fortnightly Quarterly

On an as-needs basis
Bi-Annually
Annually
11. How do you communicate security information to your tenants and businesses using your
facilities? (Allow multiple answers)
Staff meetings
Letters
Email
Written Briefs
Memos
Newsletter
Telephone
Face-to-face
Intranet/Internet Text Messages
Podcasts
Pagers
Video Conferencing Teleconferencing
Other (please describe)
_______________________________________________________________________
-5-
12. What are the MAIN reasons you communicate with OTS? (Allow multiple answers)
AND
(b) What is the importance of communication on this topic to you?
(a)
(b) Low Medium
High
Provide new information

Build rapport

Consultation

Increase security awareness

Identity cards

Special Events/APEC

Information on funding programs

Request/advise changes to a process 
Request new initiatives

Complaints / Lobbying

Report security threats/incidents

New security technology

Surface transport

Policy development

Maritime Transport & Offshore Facilities
Security (MTOFS) Act/Regulations

Security intelligence/incident analysis 
Persons in Custody

Coastal Trading

Gazetting maps

International engagement

Airport curfews

Air space management

Aviation Transport Security Act (ATSA) &
Regulations

Transport Security Plan (TSP)
implementation/updates

Conduct compliance audits

Training/ Education

Investigations

Development of publications

Other. Please provide details of the nature of the communication?
_______________________________________________________________________
_______________________________________________________________________
-6-
13. How would you prefer OTS to communicate with you? (Allow multiple answers)
Staff meetings
Letters
Email
Written Briefs
Memos
Newsletter
Telephone
Face-to-face
Fax
Text Messages
Podcasts
Pagers
Video Conferencing Teleconferencing
Industry Forums Intranet/Internet
Exhibitions/Industry Conferences
Instant Messaging (MSN)
Articles in Industry Advertising
Brochures/Marketing Publications
Other. Please describe?
_______________________________________________________________________
14. How satisfied are you with communication with OTS overall? [READ OUT]

Very Dissatisfied Dissatisfied 
Neither

Can’t say

Satisfied
Very Satisfied 
Not applicable
15. How satisfied are you with communication with the OTS Canberra office in particular?
[READ OUT]

Very Dissatisfied Dissatisfied 
Neither

Can’t say

Satisfied
Very Satisfied 

Satisfied
Very Satisfied 
Not applicable
16. How satisfied are you with communication with your OTS State office in particular?
[READ OUT]

Very Dissatisfied Dissatisfied 
Neither

Can’t say
Not applicable
17. Please describe your experience in communicating with OTS, be it positive or negative, so
that we can fully understand how you see the communication process with OTS?
_______________________________________________________________________
_______________________________________________________________________
18. Finally, do you have any other comments? Perhaps you may have comments on issues that
we have not raised but are important to you in communicating with OTS.
_______________________________________________________________________
___________________________________________________________________ END
19. [If ‘Never’ at Q6, ask] What is the reason or reasons why OTS never communicates with you?
_______________________________________________________________________
_______________________________________________________________________
SIGN OFF
That’s the end of the interview. Thank you very much for your time.
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