The Deming Prize
The Deming Prize
• “A Japanese quality award for
individuals and groups that have
contributed to the field of
quality control.”
» Foster, “Managing Quality, An
Integrative Approach”
Deming Prize
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W. Edwards Deming
Establishment and focus
Sections and categories
Why you should use this tool
Real world example
Exercise
W. Edwards Deming
• Quality improvement in Japan
• Use of statistics to improve
quality
• Japanese union of scientists &
engineers
Little Tidbits of Info
• The Deming prize is based mainly on
the process rather than their
business results
• There is not a specific number of
awards given out per year
• The presentation of awards is a huge
deal in Japan, it is televised and
everything
Different Sections
• The Deming prize for individuals
• The Deming application prize
• The quality control award for
factories
• The Deming medal
Who Is Eligible?
• Originally just awarded to
Japanese
• Non-Japanese companies
started to show interest in the
prize
– Deming application prize for
overseas
Categories
• Policy
• Org. and development
• Information
• Analysis
• Planning for the future
Categories Cont…
• Education and training
• Quality assurance
• Quality effects
• Standardization
• Control
Policies
• Close to the an American
strategy
• Explain their policies
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Definition
Their processes
Long and short term goals
Leadership
Organization &
Development
• Here is where you explain the overall
structure of your business
– How the authority is divided
• The process
– Teams and their activities
– Different departments & their
responsibilities
– How you get along with connected
people outside the company
Information
• Document the use of
information throughout your
company
– How you receive the info
• Externally & internally
– How you organize the info
– How you use and move the info.
Throughout your company
Analysis
• This is where you document all
the methods you use
– How you prioritize problems you
have
– What your plans are to fix the
problems
– How you use this data to correct
the problems
– Also technology fits into this
category and how you use it to
analyze data
Planning for the Future
• This is where you want to show what
you plan on doing to continually
improve your quality
– You need to understand and list where
you believe you are today
– Where you believe you should be
“tomorrow”
– How you plan on getting where you want
to be
– And also you need to show commitment
to these plans
Education and Training
• Here in the application you want
to show what training you give
to your employees dealing with
quality
• Also you want to show your
plans for future education and
training of employees
Quality Assurance
• Product details
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Design
Inspection
Logistics activities
Customer satisfaction
Environmental issues
Quality Effects
• Here you label all the effects
your business has seen through
quality improvement
– Both tangible and intangible
– How the effects have affected your
business
Standardization
• Document
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What your standards are
What your standards involve
How you use your standards
How you bring your standards upto-date
Control
• Applicant wants to document
how the operation management
systems uses different tools to
measure the quality of the
services and products
The Application Process
Can Last Years to finish the actual process!!!!!
Consult with the
Deming Prize
Committee
Document
Examination
F
A
I
L
S
Examiner sends the
applicant their findings
Complete & submit
application form
PASSES
Submission of QC
practices & Description
of Business activities
Eligible for onsite examination
On-Site Exam. & the
decision of the
winners is made by
the Board of
Directors
Televised
Announcement
Why Should Your
Company Apply?
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Process for self assessment
Finding ways for improvement
Good press & publicity
For the good tangible &
intangible effects
• Prove to yourself and others
that you have good commitment
Lucent Technologies
• One of the only American manufactures to
win
– Received great press
• They adapted to Japan’s idea of quality by
making their whole business responsible
for the work and making TQM the
business’s base
• Compare themselves to some of the
Japanese companies that excel in quality
control
• Has won many other prestigious quality
awards
Exercise
• Think about your own company
• Label each category
– – If you feel you need work in the
area
– + If you feel you are above average
in the area
– 0 if you feel you are about average
Exercise Cont….
• For average and below
– What can be improved
• For above average
– What process is used
• Report finding to management and
coworkers
Summary
• Deming prize
– Everyone is open to apply
– Keep in mind processes and
statistics when looking through the
categories
– A great way to self assess your
business
– Get into the trend of total quality
management & continuous
improvement
Bibliography
• http://perso.wanadoo.fr/deming/Demin
gprize.html
• http://www.qimpro.com/FAQ/deming.h
tm
• http://www.att.com/press/1094/94101
8.meb.html
• Foster,Thomas S. Managing quality, an
integrative approach. Upper saddle
river:prentice-hall inc. , 2001.