4967 version 5
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Share information to solve problems and make decisions for
telecommunications operations
Level
4
Credits
4
Purpose
This unit standard is for all staff who currently are, or will be, working in a
team environment where information must be shared with others on a day to
day basis in the telecommunications industry.
People credited with this unit standard are able to:
– identify and obtain information for telecommunications operations;
– communicate information for telecommunications operations;
– contribute to discussions to solve problems and make decisions for
telecommunications operations; and
– action information for telecommunications operations.
Subfield
Telecommunications
Domain
Telecommunications - Management and Operational
Support
Status
Registered
Status date
20 September 2002
Date version published
25 February 2008
Planned review date
31 December 2012
Entry information
Open.
Accreditation
Evaluation of documentation and visit by NZQA and
industry.
Standard setting body (SSB)
ElectroTechnology Industry Training Organisation
Accreditation and Moderation Action Plan (AMAP) reference
0003
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
1
This unit standard has been developed for learning and assessment in the
workplace.
 New Zealand Qualifications Authority 2016
4967 version 5
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2
References
Health and Safety In Employment Act 1992;
Privacy Act 1993;
and all subsequent amendments and replacements.
3
Definitions
Others – juniors, peers, supervisors, customers.
Industry practice – those practices, which competent practitioners within the industry
recognise as current industry best practice.
4
Range
a The phrase in accordance with current industry practice is implicit in all
performance criteria in this unit standard.
b Customers may be internal or external to the organisation and may include end
users and clients.
c Information may be verbal, written, or electronic; it may refer to information
required by staff, customers, or suppliers; it may be information required by
request or anticipated. The nature of the information will be appropriate to the
candidate’s sphere of work and responsibilities.
Elements and performance criteria
Element 1
Identify and obtain information for telecommunications operations.
Performance criteria
1.1
The purpose and details of information required is identified in consultation with
the user.
1.2
Information obtained satisfies the purpose for which it was sought.
1.3
Information is collated in the format agreed with the user and is accurate,
concise, legible, and complete.
Element 2
Communicate information for telecommunications operations.
Performance criteria
2.1
The method selected to communicate information reflects the urgency of the
need for the information to be provided.
Range
2.2
telephone, memorandum, letter, report, facsimile, internet, e-mail,
one-to-one, one-to-group.
The presentation of the information is suitable for the method of transmission
selected.
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2.3
The communicated information is received by the agreed time, is accurate,
clear, and concise and meets the needs of the user.
2.4
Confidentiality is respected.
2.5
Records of communication sent or received are complete and accurate and
consistent with requirements.
Range
typical records – as required by management, in-house or
organisational procedures and regulations, legal requirements,
local by-laws.
Element 3
Contribute to discussions to solve problems and make decisions for telecommunications
operations.
Performance criteria
3.1
Contributions to the planned purpose of discussions are useful and helpful.
Range
contributions – written, verbal;
discussions – meetings with one or more people; informal, formal.
3.2
Presented contributions are clear, accurate, and at a time in the discussion
which support the planned purpose of the discussion.
3.3
Contributions help to clarify problems and identify, and assess solutions.
3.4
Contributions and viewpoints of others are encouraged and listened to and
discussed honestly and fully.
Element 4
Action information for telecommunications operations.
Performance criteria
4.1
Problems solved or decisions made take consideration of all information shared.
4.2
Communications received are acknowledged.
4.3
Action required by the communication is completed by the agreed time.
4.4
All parties indirectly or directly involved with the sharing of information are kept
informed of actions taken and resulting outcomes.
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4.5
Required records of action taken are accurate, complete, and available to
authorised users.
Range
required records – those records required by management, inhouse procedures, legal requirements, quality system
requirements;
authorised users – personnel, customers, suppliers, other third
parties who are known to be authorised to access records.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ElectroTechnology Industry Training Organisation
reviewcomments@etito.co.nz if you wish to suggest changes to the content of this unit
standard.
 New Zealand Qualifications Authority 2016