8485 version 4
28-Jun-16
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PUBLIC SECTOR SERVICE DELIVERY
Communicate government policies and
priorities to public sector clients and
interested parties
level:
6
credit:
10
planned review date:
February 2006
sub-field:
Public Sector Services
purpose:
People credited with this unit standard are able to: identify and
interpret government policies in relation to department,
agency, or section operations; recognise government priorities
in relation to department, agency, or section operations; and
communicate and clarify implications of governments policies
and priorities for clients and interested parties.
entry information:
Open.
accreditation option:
Evaluation of documentation and visit by NZQA and industry.
moderation option:
A centrally established and directed national moderation
system has been set up by The Skills Organisation.
special notes:
1
Performance of the elements of this unit standard must
comply with relevant current legislation including the
Public Finance Act 1989, the State Sector Act 1988 and
the Official Information Act 1982.
2
Performance of elements of this unit standard will require
consideration
of
the
underlying
values
and
responsibilities of people working in the public sector
including the Treaty of Waitangi and its principles.
Elements and Performance Criteria
element 1
Identify and interpret government policies in relation to department, agency, or section
operations.
 New Zealand Qualifications Authority 2016
8485 version 4
28-Jun-16
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PUBLIC SECTOR SERVICE DELIVERY
Communicate government policies and
priorities to public sector clients and
interested parties
performance criteria
1.1
Consultation and assessment processes determine government policies that
impact upon operations and work programmes.
1.2
Evaluation of policies determines factors and issues relevant to operations and
work programmes.
1.3
Impacts of factors and issues are clarified and interpreted in relation to operations
and work programmes.
1.4
Interpretations made are consistent with the substance and intent of government
policies, and processes implemented ensure that oral and written communications
are factually correct.
element 2
Recognise government priorities in relation to department, agency, or section operations.
performance criteria
2.1
Consultation and assessment processes confirm government priorities.
2.2
Analysis of priorities determines factors and issues that impact upon operations
and programmes.
2.3
Operations and work programmes are designed, implemented, and managed in
accordance with priorities.
2.4
Evaluations of work programmes establish the extent to which priorities and
associated targets have been met.
element 3
Communicate and clarify implications of government policies and priorities for clients and
interested parties.
performance criteria
 New Zealand Qualifications Authority 2016
8485 version 4
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PUBLIC SECTOR SERVICE DELIVERY
Communicate government policies and
priorities to public sector clients and
interested parties
3.1
Consultation and communication processes identify internal and external clients
and parties who have an interest in government policies and priorities.
3.2
Consultation and communication processes establish the nature of the interest
and clarify details and implications of policies and priorities in relation to the
interest.
3.3
Interpretations made are consistent with the substance and intent of government
policies and priorities, and processes implemented ensure that oral and written
communications are factually correct.
3.4
Processes implemented communicate information to clients and interested parties
in a nature and form that enhance their understanding of the material and the
government policy position.
3.5
Communication processes are open and accessible for internal and external
clients and parties to seek further advice and clarification of information in relation
to policies and priorities.
Comments on this unit standard
Please contact The Skills Organisation info@skills.org.nz if you wish to suggest changes
to the content of this unit standard.
Please Note
Providers must be accredited by the Qualifications Authority or a delegated interinstitutional body before they can register credits from assessment against unit standards
or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by the Qualifications Authority before
they can register credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
 New Zealand Qualifications Authority 2016
8485 version 4
28-Jun-16
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PUBLIC SECTOR SERVICE DELIVERY
Communicate government policies and
priorities to public sector clients and
interested parties
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for providers wishing to
develop education and training programmes, such as minimum qualifications for tutors and
assessors, and special resource requirements.
This unit standard is covered by AMAP 0121
http://www.nzqa.govt.nz/framework/search/index.do.
which can
be
accessed at
 New Zealand Qualifications Authority 2016