NZQA registered unit standard
17158 version 4
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Title
Establish and maintain effective working relationships in a prison
environment
Level
3
Purpose
Credits
3
This unit standard is for people working as officers in a prison
environment and covers the establishment and maintenance of
working relationships in a prison environment.
People credited with this unit standard are able to:
 establish and maintain effective working relationships with
colleagues in a prison environment; and
 establish and maintain an effective working relationship with
management in a prison environment.
Classification
Offender Management > Prison Safety and Security
Available grade
Achieved
Explanatory notes
1
This unit standard is intended for workplace assessment.
2
References
Corrections Act 2004;
Corrections Regulations 2005;
Crimes Act 1961;
Crimes of Torture Act 1989;
Criminal Justice Act 1985;
Department of Corrections Code of Conduct;
Health and Safety in Employment Act 1992;
New Zealand Bill of Rights Act 1990;
Parole Act 2002;
Privacy Act 1993;
PS Operations Manual, Department of Corrections, available at
http://www.corrections.govt.nz/policy-and-legislation/ps-operations-manual.html;
Sentencing Act 2002;
and their subsequent amendments or replacements.
3
Definition
prison environment – any area, within a prison site or external to a prison site where
prisoners are held, such as a cell block, within the prison perimeter, on a prison farm,
in a vehicle transporting prisoners.
ElectroTechnology Industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
4
17158 version 4
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Assessment range
a Performance of the outcomes of this unit standard must meet all the principles of
behaviour and criteria as detailed in the Prison Services Operations Manual
(PSOM), Department of Corrections (available at
http://www.corrections.govt.nz/policy-and-legislation/ps-operations-manual.html),
the Department of Corrections Code of Conduct, other documented national
policies and procedures, and prison-specific procedures.
b The range statements in this unit standard must be applied according to prisonspecific equipment, procedures, and processes.
Outcomes and evidence requirements
Outcome 1
Establish and maintain effective working relationships with colleagues in a prison
environment.
Evidence requirements
1.1
Establish and maintain open, honest, friendly, and cooperative relationships
with peers and colleagues.
1.2
Listen to and consider the views of others and express own views clearly and
accurately.
1.3
Exchange opinions and information with peers and colleagues and deal
responsibly with differences of opinion, if any.
1.4
Communicate information clearly, accurately, completely, and respect the
sensitivities, values, and feelings of colleagues.
1.5
Honour promises to others, taking account of other priorities and commitments,
by the agreed time.
Outcome 2
Establish and maintain an effective working relationship with management in a prison
environment.
Evidence requirements
2.1
Provide manager with information as required to maintain the protection of
personnel, prisoners, and property.
Range
information may include but is not limited to – activities, progress,
results, achievements;
evidence of three is required.
ElectroTechnology Industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
2.2
Actively seek policy and procedural information from manager as required to
maintain the agreed levels of performance.
may include but is not limited to – standards of performance, rules
and regulations, instructions, work orders;
evidence of three is required.
Range
2.3
17158 version 4
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Present ideas to management in a format and timeframe that allows effective
thought and action to be considered and taken.
may include but is not limited to – suggestions, proposals,
improvements;
evidence of three is required
Range
2.4
Seek active resolution to any disagreement with management privately without
causing damage to the working relationship.
2.5
Follow and maintain agreed communication procedures with manager.
Range
written, verbal, electronic.
Planned review date
31 December 2016
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
23 November 1999
30 June 2012
Revision
2
3 April 2001
30 June 2012
Review
3
25 July 2006
30 June 2012
Review
4
20 May 2011
N/A
Consent and Moderation Requirements (CMR) reference
0003
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA, or
an inter-institutional body with delegated authority for quality assurance, before they can
report credits from assessment against unit standards or deliver courses of study leading
to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
ElectroTechnology Industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
17158 version 4
Page 4 of 4
Consent requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ElectroTechnology Industry Training Organisation
reviewcomments@etito.co.nz if you wish to suggest changes to the content of this unit
standard.
ElectroTechnology Industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016