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FITNESS INDUSTRY MANAGEMENT
Manage a group of personal trainers
level:
5
credit:
4
planned review date:
December 2002
sub-field:
Fitness
purpose:
People credited with this unit standard are able to: manage
personal trainers to encourage their commitment to the
programme and the facility; develop client identification with
the service; balance cooperation and competition between
personal trainers; and lead a group of personal trainers.
entry information:
Open.
accreditation option:
Evaluation of documentation and visit by NZQA and industry.
moderation option:
A centrally established and directed national moderation
system has been set up by the Sport, Fitness and Recreation
Industry Training Organisation - Fitness Advisory Group.
special notes:
1
Competence in this unit standard may be demonstrated
in simulated situations related to an existing fitness
and/or recreation facility or enterprise. If this unit
standard is being assessed in an on-job situation, then
the references to simulated situations may be
considered redundant except in respect of emergency
procedures.
 New Zealand Qualifications Authority 2016
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28-Jun-16
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FITNESS INDUSTRY MANAGEMENT
Manage a group of personal trainers
2
Competence in this unit standard requires knowledge
of provisions of the Human Rights Act 1993 (HRA) and
the Employment Relations Act 2000 (ERA) relating to
the recruitment, selection and hiring of staff.
Elements and Performance Criteria
element 1
Manage personal trainers to encourage their commitment to the programme and the facility.
performance criteria
1.1
Contractual arrangements between facility and trainer meet needs of trainers and
facility requirements.
Range:
needs of trainers include - access to resources, access to clients,
access to marketing opportunities, access to training;
facility requirements include - maintaining service standards to
facility clients, retaining facility clients, meeting financial goals for
the programme, supporting facility marketing, complying with
statutes, maintaining business confidentiality.
 New Zealand Qualifications Authority 2016
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FITNESS INDUSTRY MANAGEMENT
Manage a group of personal trainers
1.2
Communication policies and procedures meet needs of trainers and facility
management.
Range:
1.3
policies and procedures include - availability of management,
meeting schedules, consultation procedures.
Facility input to personal trainers is analysed in terms of trainer support services
and personal training facilitation.
element 2
Develop client identification with the service.
performance criteria
2.1
Operating procedures and practices reinforce client identification with the facility
personal training service.
Range:
2.2
appointment arrangements, fee paying, stationery design.
Marketing of service reinforces role of the facility in service delivery.
element 3
Balance cooperation and competition between personal trainers.
performance criteria
3.1
Application of principles of client allocation and trainer substitution meets needs
of trainers and facility requirements.
 New Zealand Qualifications Authority 2016
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FITNESS INDUSTRY MANAGEMENT
Manage a group of personal trainers
3.2
Application of procedures for introducing new trainers to clients and the group
meets facility requirements and contractual rights of existing trainers.
3.3
Management of pricing and service competition between trainers meets facility
requirements for maintenance of programme performance.
element 4
Lead a group of personal trainers.
performance criteria
4.1
Team leadership strategies are in accordance with centre policy and meet team
needs for direction and motivation.
4.2
Management of conflict between individuals is carried out with impartiality to
establish conditions for resolution.
Range:
4.3
transparency of procedures, reflective listening, natural justice,
mediation procedure.
Evaluation of trainer performance meets trainer needs and centre requirements
for performance appraisal and quality assurance.
Range:
session observation (quality control), use of video, appointment
records, client feedback, measurement.
 New Zealand Qualifications Authority 2016
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FITNESS INDUSTRY MANAGEMENT
Manage a group of personal trainers
4.4
Facilitation of personal trainer development is carried out in accordance with
centre policy through creation of and publicity regarding development
opportunities.
Range:
4.5
on-the-job training, workshops, conferences, visiting speakers.
Administration of disciplinary and termination procedures meets requirements
imposed by centre policy, and contractual and statutory obligations.
Range:
employment contract, ERA, HRA, centre procedures.
Comments to:
Sport, Fitness and Recreation Industry Training Organisation
- Fitness Advisory Group
Unit Standard Revision
PO Box 160
WELLINGTON
by December 2002.
Please Note:
Providers must be accredited by the Qualifications Authority
before they can offer programmes of education and training
assessed against unit standards.
Accredited providers assessing against unit standards must
engage with the moderation system that applies to those unit
standards. [Please refer to relevant Plan ref: 0069]
 New Zealand Qualifications Authority 2016