4933 version 4
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Design and maintain a telecommunications support system
Level
4
Credits
4
Purpose
This unit standard is for people who currently are, or will be, supporting an
existing telecommunications system or designing a support system for future
use.
People assessed as competent in this unit standard are able to design and
maintain a computer based telecommunications support system that
monitors, records, and stores operational data.
Subfield
Telecommunications
Domain
Telecommunications - Service Delivery
Status
Registered
Status date
28 July 1995
Date version published
25 January 2008
Planned review date
31 December 2012
Entry information
Open.
Accreditation
Evaluation of documentation and visit by NZQA and
industry.
Standard setting body (SSB)
ElectroTechnology Industry Training Organisation
Accreditation and Moderation Action Plan (AMAP) reference
0003
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
Complementary unit standards: Unit 2780, Operate a personal computer system; Unit
2797, Demonstrate knowledge of the principles of computer networks; Unit 2782, Describe
and use personal computer operating systems.
 New Zealand Qualifications Authority 2016
4933 version 4
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Elements and performance criteria
Element 1
Design a telecommunications support system.
Performance criteria
1.1
All identified operational requirements for the telecommunications support
system are satisfied in the design specification.
Range
1.2
The agreed integration is achieved between the telecommunications support
system and relevant existing systems.
Range
1.3
computer networks (local area network, wide area network),
hardware, software, monitoring and alarm systems.
All authorised personnel are consulted on support system design prior to
submission of final design specification.
Range
1.4
current, future, monitoring, recording, reporting, organisational,
customer.
any person who is authorised to supervise, modify, or maintain a
telecommunications support system and would have a valid
contribution to make on the design of a new system.
Support system user documentation is in the agreed format and is complete,
accurate and concise, and available to authorised personnel.
Range
manuals, operating instructions, installation procedures.
Element 2
Maintain a telecommunications support system.
Performance criteria
2.1
The telecommunication support system is maintained within the agreed
specification by authorised personnel.
Range
2.2
specification – system, customer;
authorised personnel – management, supervisors, operators,
technicians, maintenance engineers, computer personnel.
Information provided by the telecommunications support system is accurate,
current, complete, and available to authorised personnel.
Range
reports, records, monitoring data, alarms, signals.
 New Zealand Qualifications Authority 2016
4933 version 4
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2.3
In the event of system failure, all affected parties are notified in the agreed
format, within the agreed time, and disruption to remaining operations is
minimised.
Range
users of the system, internal and external customers.
2.4
Performance of telecommunications support system is restored with minimum
downtime and disruption to other personnel and systems, and affected parties
are notified of restoration on completion.
2.5
Identified improvements to the telecommunications support system are
submitted to authorised personnel in a format that meets the requirements of
the end-user.
Range
2.6
identified improvements – process, equipment, system
performance;
format – written, verbal, letter, memo, fax, electronic mail.
Maintenance documentation is accurate, current and complete, and filed in the
correct place by the agreed time.
Range
reports, log sheets, historical maintenance data, fault reports.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ElectroTechnology Industry Training Organisation
reviewcomments@etito.co.nz if you wish to suggest changes to the content of this unit
standard.
 New Zealand Qualifications Authority 2016