NZQA Expiring unit standard
Title
19980 version 3
Page 1 of 3
Collect, present and apply workplace information in the dairy industry
2 Credits 4 Level
Purpose People credited with this unit standard are able to: select and present verbal information; and demonstrate knowledge of methods and processes for collection, presentation and application of workplace information.
Classification
Available grade
Entry information
Dairy Manufacturing > Dairy People Skills
Achieved
Critical health and safety prerequisites
Open.
Explanatory notes
1 Work must be carried out in accordance with organisational requirements, licensing requirements, legislative requirements, and industrial awards and agreements.
2 Workplace information can include Standard Operating Procedures (SOPs), specifications, production schedules and batch or recipe instructions.
3 Typical subjects for communication include work roles, rights and responsibilities, employment conditions and entitlements, organisational policies and codes of practice.
4 Every day workplace language must be used. This may include commonly used technical terms.
5 Communications systems identified must reflect the culture of the workplace and the workforce.
6 Information may be conveyed in verbal, written and screen-based forms appropriate to the audience and the purpose of the information.
7 Typical workplace information includes work instructions, check sheets, tally sheets, labels and codes, material safety data sheets (MSDSs), standard forms.
8 Interactive communication processes include active listening, turn talking, questioning and tolerating the views of others.
Primary Industry Training Organisation
SSB Code 101558

New Zealand Qualifications Authority 2020 New Zealand Qualifications Aut

NZQA Expiring unit standard 19980 version 3
Page 2 of 3
9 Organisational requirements refers to instructions to staff on policy and procedures which are documented in memo or manual format and are available in the workplace.
These requirements include but are not limited to
– site specific requirements, or company quality management requirements.
10 Work responsibilities refers to delegated job responsibilities and levels of accountability.
Outcome 1
Select and present verbal information.
Evidence requirements
1.1
Workplace information requirements are identified according to responsibilities outlined in the learner’s job specifications.
1.2
Workplace information is collected, assessed and structured to meet organisational requirements.
1.3 Interactive skills are used to communicate with others in individual and group discussions and processes.
1.4 Methods are selected and used in terms of communicating with people from diverse cultural backgrounds.
Outcome 2
Demonstrate knowledge of methods and processes for collection, presentation and application of workplace information.
Evidence requirements
2.1 Technical and non-technical language is identified in terms of formal and informal communication systems.
2.2 Sources of information and advice are identified in terms of their relationship to responsibilities outlined in the learner’s job specifications.
2.3 Methods of accessing, recording and storing workplace information are identified in terms of print and screen based systems.
2.4 Methods of accessing, recording and storing workplace information are identified in terms of basic facilitation, negotiation and conflict resolution.
Primary Industry Training Organisation
SSB Code 101558

New Zealand Qualifications Authority 2020 New Zealand Qualifications Aut

NZQA Expiring unit standard 19980 version 3
Page 3 of 3
This unit standard is expiring. Assessment against the standard must take place by the last date for assessment set out below.
Status information and last date for assessment for superseded versions
Process Version Date Last Date for Assessment
Registration
Rollover
1
2
30 June 2003
26 January 2007
31 December 2017
31 December 2017
Review 3 15 October 2015 31 December 2017
Consent and Moderation Requirements (CMR) reference 0022
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do
.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA, before they can report credits from assessment against unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and which are assessing against unit standards must engage with the moderation system that applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing to develop education and training programmes, such as minimum qualifications for tutors and assessors, and special resource requirements.
Primary Industry Training Organisation
SSB Code 101558

New Zealand Qualifications Authority 2020 New Zealand Qualifications Aut