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Demonstrate knowledge of work roles in tourism
Level
2
Credits
3
Purpose
People credited with this unit standard are able to: identify work roles within
each of the tourism sectors; describe work roles in tourism; describe skills,
knowledge, personal attributes, and personal presentation requirements of
work roles in tourism; and evaluate self in relation to a work role in tourism.
Subfield
Tourism
Domain
Visitor Services
Status
Registered
Status date
21 May 2008
Date version published
21 May 2008
Planned review date
31 December 2013
Entry information
Open.
Replacement information
This unit standard replaced unit standard 18231.
Accreditation
Evaluation of documentation by NZQA and industry.
Standard setting body (SSB)
ServiceIQ
Accreditation and Moderation Action Plan (AMAP) reference
0078
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
1
Definition
Industry expectations refers to the expectations an employer has from an employee,
usually clearly outlined in a position description and/or workplace policies and
procedures manual or equivalent.
2
Assessment against this unit standard must be carried out under controlled
conditions. Controlled conditions means that the candidate is supervised during the
assessment.
 New Zealand Qualifications Authority 2016
24728 version 1
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3
Recommended texts for this unit standard are the ServiceIQ training resources. A list
of these and an order form can be obtained from ServiceIQ, PO Box 25522,
Wellington 6146, or by telephone on 0800 868 636, or available at
http://www.serviceiq.org.nz.
Elements and performance criteria
Element 1
Identify work roles within each of the tourism sectors.
Range
four work roles for each tourism sector;
evidence is required for a minimum of three back-of-house work roles in total.
Performance criteria
1.1
Work roles are identified for the accommodation sector.
1.2
Work roles are identified for the transportation sector.
1.3
Work roles are identified for the attractions and activities sector.
1.4
Work roles are identified for the sales distribution sector.
1.5
Work roles are identified for the visitor services sector.
Element 2
Describe work roles in tourism.
Range
evidence is required for one work role from two tourism sectors.
Performance criteria
2.1
The work role is described in terms of the average starting wage.
2.2
The work role is described in terms of associated tasks and duties.
Element 3
Describe skills, knowledge, personal attributes, and personal presentation requirements of
work roles in tourism.
Range
evidence is required for one work role from two tourism sectors.
Performance criteria
3.1
Skills required by the work role are described in accordance with industry
expectations.
Range
evidence is required for a minimum of four skills.
 New Zealand Qualifications Authority 2016
24728 version 1
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3.2
Knowledge required for the work role is described in accordance with industry
expectations.
Range
3.3
Personal attributes required for the work role are described in accordance with
industry expectations.
Range
3.4
evidence is required for a minimum of four areas of knowledge.
examples of personal attributes are – attention to detail, initiative,
empathy;
evidence is required for a minimum of five personal attributes.
Personal presentation requirements of the work role are described in
accordance with industry expectations.
Element 4
Evaluate self in relation to a work role in tourism.
Range
a work role selected in element 3.
Performance criteria
4.1
Evaluation identifies own strengths, and gaps where applicable, in terms of
industry expectations and current skills, knowledge, personal attributes, and
personal presentation.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest
changes to the content of this unit standard.
 New Zealand Qualifications Authority 2016