NZQA registered unit standard
27362 version 1
Page 1 of 4
Title
Demonstrate and apply knowledge of operational communication
skills in a security context
Level
2
Purpose
Credits
3
This unit standard covers basic operational communication
skills required by security personnel.
People credited with this unit standard are able to:
– write standard security reports and records; and
– demonstrate and apply knowledge of the operation of
electronic communications equipment in a security context.
Classification
Security > Security Staff Services
Available grade
Achieved
Explanatory notes
1
This unit standard has been developed for learning and assessment in any relevant
security context, on job or off job.
2
References
Privacy Act 1993;
Telecommunications Act 2001;
and their subsequent amendments or replacements.
3
Definitions
GPS – Global Positioning System
Relevant instructions – oral, written or electronically transmitted instructions issued to
govern the performance of security tasks, duties, and responsibilities. These may be
in the form of policies, procedures, manuals, directives, or legal and compliance
requirements. They may relate to a particular assignment, organisation, site or
operation of equipment.
4
Assessment range
If this unit standard is being assessed off job the relevant instructions can be
supplied in a simulated situation.
5
Some candidates may need additional literacy support prior to undertaking
assessment against this unit standard. Literacy in the security context includes
reading, writing, speaking, listening, critical thinking, interpretation of graphic
information, numeracy skills, non-verbal communications, and information
technology skills. These websites are sources of literacy support:
www.workbase.org.nz; www.literacyandnumeracyforadults.org.nz;
www.literacy.org.nz.
ElectroTechnology Industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
27362 version 1
Page 2 of 4
Outcomes and evidence requirements
Outcome 1
Write standard security reports and records.
Range
standard security reports and records include – incident report, notebook entry,
logbook entry.
Evidence requirements
1.1
Describe standard reports and records in terms of their purpose.
1.2
Complete and process standard reports and records in accordance with
relevant instructions.
1.3
Record information in reports and records that is complete, concise, logically
organised, factual and clear to the target audience.
Outcome 2
Demonstrate and apply knowledge of the operation of electronic communications
equipment in a security context.
Evidence requirements
2.1
Describe electronic communications equipment in terms of its purpose in a
security context.
Range
2.2
Describe restrictions on the use of electronic communications equipment with
reference to the reason for the restrictions.
Range
2.3
restrictions relate to situations that may include but are not limited
to – driving, pacemakers, explosive atmosphere, medical
installations, aircraft, blasting operations;
evidence of two is required.
Describe the care and maintenance of electronic communications equipment in
accordance with relevant instructions.
Range
2.4
electronic communications equipment may include – radiotelephone, mobile data dispatch, GPS, mobile telephone;
evidence of two is required.
electronic communications equipment may include – radiotelephone, mobile data dispatch, GPS, mobile telephone;
evidence of two is required.
Operate electronic communication equipment in accordance with relevant
instructions.
ElectroTechnology Industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
27362 version 1
Page 3 of 4
operation includes – twenty-four hour clock time references,
communications discipline; and
also three of – initiating and ending communication, routine
messages, communication checks, safety or welfare checks,
emergency communications, phonetic alphabet, security and
brevity codes;
electronic communications equipment may include but is not
limited to – radio-telephone, mobile data dispatch, GPS, mobile
telephone;
evidence of operation of two types of electronic communications
equipment is required.
Range
Replacement information
This unit standard and unit standard 27357 replaced unit
standard 21107.
Planned review date
31 December 2016
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
20 May 2011
N/A
Consent and Moderation Requirements (CMR) reference
0003
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMRs). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
ElectroTechnology Industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
27362 version 1
Page 4 of 4
Comments on this unit standard
Please contact the ElectroTechnology Industry Training Organisation (ETITO)
reviewcomments@etito.co.nz if you wish to suggest changes to the content of this unit
standard.
ElectroTechnology Industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016