Meeting Minutes
Date
May 27, 2009
Time
2pm to 3:30pm
Facilitator
Sarah Whyte
Scribe
Annette Karle
Subject
START Meeting
Attendees
Whyte, Curry, Karle, Gravenberg, Povondra, Matthews
Key Points Discussed
No.
Topic
Highlights
1
Staff Peer Awards Debrief
2
Process Mapping/ABA
Management Council
3
ABA Thank-you site
4
ABA Newsletter
Ice Cream distribution, programs, awards, and location were
all praised. Comments included: nominees were not aware
they were nominated, therefore did not care about attending,
script was needed for VP for Service Awards.
Plan change: Chancellor’s Office is coming to campus (Ken
DeVane) to provide training on Surveys, specifically how to
analyze survey results and develop action plans to address
issues. While on campus, Mr. DeVane will also train on
Process Mapping/Process Improvement, specifically how to
use flowcharting and mapping tools to improve processes.
This will replace the START project for providing an overview
to ABA Management Council in June.
ABA Thank-you site was viewed by START, committee
approved. http://www.csus.edu/aba/
A brief overview of planned articles for Newsletter was given
and the Chair asked for suggestions and volunteers to write
feature articles. Suggestions included, resurrecting the man
on the street feature, include puzzles on timely topics; i.e.
LEAN, a contest based on “doing more with less”, trivia
questions, book reviews, etc.
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Meeting Minutes
Action Plan
No.
1
Action Item




Owner
Target Date
Make sure Steve Garcia has script for Service
Awards
Need to confer with
photographer/coordinator on type of and
best place and procedures for photos
Nominees will be announced before
reception to inform staff.
Focus on the recognition aspect of the
event, to eliminate misperceptions.
VP’s Office
Next Awards
Ceremony
Annette Karle
Next Awards
Ceremony
Annette Karle
2

Annette will work on site location and dates
with Ken DeVane for Process Mapping training,
notify managers, indicate best times
(suggested dates: early August or late
September) to see if interest in process
mapping is viable.
Annette Karle
This summer
(August or
September)
3

Annette will ensure that Admin approval is set
up on site to view message before they are
posted. Annette will work on a back-up
protocol for Admin approval for when she
is out.
START Members will send Thank-you
messages to the site for testing and to
be viewed by all ABA staff as incentive
for submitting messages
Reminders will be sent to ABA Staff
monthly to submit messages to the
Thank-you site. Annette to investigate
automatic e-mail deliveries.
Annette Karle
ASAP
START
ASAP
Annette Karle
Monthly
Gina Curry volunteered to assist in writing an
article on Why LEAN?; Kem Gravenberg
volunteered to assist Sarah with the feature
article on Leadership: Tony Lucas; Theo
Povondra will do an article on the background
of LEAN, and Annette Karle will develop a
puzzle on LEAN, and work on developing a
print form of newsletter. Other suggestions
will be put aside for future newsletters.
Potential incentives for trivia drawings -$5 One Card deposit, etc.
Sarah Whyte
Summer
Newsletter


4

Gina Curry
Kem
Gravenberg
Theo
Povondra
Annette Karle
Sarah
ASAP
5
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