ADMINISTRATIVE FACULTY JOB DESCRIPTION
APPROVED POSITION INFORMATION
(to be completed by HR)
Effective: 2/1/2015
Title
Manager, Student Union Operations
Essential Function: Light Work
Range
JCC
PCN
2
77712
17455
Description: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently,
and/or a negligible amount of force constantly to move objects. Light work requires walking or standing
to a significant degree and pushing and/or pulling.
1. Summary Statement: State the major function(s) of the position, the role in the
university, and the supervisor’s title.* (This section is used for advertisement of the
position.)
The Manager, Student Union Operations coordinates training and supervises approximately 100
student employees, volunteers, and graduate assistants in collaboration with the Student
Union’s full time team. The 167,000 square foot JCSU building serves as the center for student
life and co-curricular activities. The Manager is responsible for the security and emergency
response of the building as well as the successful 24/7 operation of the JCSU during evenings
and weekends. The incumbent oversees all activities during non-traditional hours within the
student union facilities including, but not limited to, the Information Center, theatre, box office,
programming spaces, and conference facilities. The Manager supervises student staff and
coordinates facility maintenance and setups with the JCSU Scheduling Office and the swing and
graveyard custodial crews; interprets and implements university and Student Union policies and
procedures for facility usage and programming; and oversees student employees in
coordination with the Associate Director, Joe Crowley Student Union Operations
* Attach an organizational chart with positions, ranges, and names for the division.
2. List the major responsibilities, including percentage of time devoted to each. Provide
enough detail to enable a person outside the department to understand the job
(percentage first with heading and then bulleted information). If line of progression,
define for each range as above.
65% - Daily Operations
 Oversee the operation of the Student Union primarily during evening/weekend hours
and additional hours as needed
 Administer the successful operation of the various services including, but not limited
to, the Information Center, Box Office, theatre, programming spaces and conference
facilities
 Ensure safety, security, and assess risk management of the student union building,
programs and patrons
 Direct all building emergencies and evacuations
 Ensure cleanliness of interior and exterior of the JCSU facilities in coordination with
the custodial crews
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Manager, Student Union Operations
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Ensure preparation, set up and breakdown of all meeting and programming spaces
before and after each use
Ensure completion of employee duties and security of building at close of business
each day
Work with the University Facilities Services staff and police as needed to resolve
urgent and/or dangerous situations such as leaks, temperature control, security, etc.
Work with the various departments housed in the Joe Crowley Student Union
including the Associated Students of the University of Nevada, the Graduate Student
Association, the Center for Student Cultural Diversity, the Nevada Wolf Shop, the
Wolf Card Office, Chartwells Catering, and 10 retail vendors to coordinate
maintenance requests such as painting, repairs, cleaning, etc.
Monitor and reconcile cash sales
Monitor attendance and traffic within the JCSU facilities to guarantee the adherence
to state and county regulations such as fire code, accessibility, etc.
Maintain inventory of all keys, equipment, furnishings, etc.
Coordinate with University Police Services ensuring the facility is locked and secure
after operating hours.
Solve problems in a positive manner for JCSU patrons
Effectively communicate with student organizations and departments to assist with
successful implementation of their programs and events
30% - Administration and Supervision
 Supervise night operations staff
 Create safety and security procedures to include evacuation and emergency
responses
 Write nightly reports and other reports
 Attend staff meetings and student trainings
 Implement detailed tracking of budget, supplies, equipment, repairs, purchases, etc.
 Supervise, train, evaluate and schedule approximately 100 student employees
 Coordinate with the Assistant Director of Event Management, Coordinator,
JCSU Building Services and Coordinator, Student Union Technology Services to
effectively schedule and implement events, programs and services.
 Research and recommend improvements to JCSU facilities, policies and procedures
 Conduct annual inventory, provide budget, planning and capital improvement
oversight for Operations
 Represent the Associate Director of Operations in his/her absence
 Responsible for all decisions concerning the student Union in the absence of the
Director, Associate Director of Operations, Associate Director of Programming and
the Assistant Director of Event Management
5% - Professional Development
 Represent the Joe Crowley Student Union, Student Life Services and/or the Division
of Student Services in meetings, on committees and workgroups
 Create and present training and leadership development programs for JCSU student
employees
 Attend professional development workshops, conferences, and/or training as
determined in consultation with the Associate Director of Operations
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Manager, Student Union Operations
3. Describe the types of decisions the position(s) makes independently as part of the core
responsibilities. Provide examples. If a line of progression, describe the decisions made
at the highest level.
The Manager, JCSU Operations, is the frontline person representing the Joe Crowley Student
Union to the university and local communities on the evenings and weekends. The individual
must ensure the success of high profile events such as those hosted by the University
President, Board of Regents and the Alumni Association. The activities of the person maintains
the excellence of service provided by the student union by providing on-site management during
the extended, non-traditional evening and weekend business hours of the JCSU. Decisions
made directly impact customers, student staff and JCSU professional staff as logistics and
program failures will be visible and apparent. Negative impacts could include failure of high
profile events to be implemented therefore resulting in embarrassment to event hosts and loss
of support from influential patrons. Good judgment is necessary and the individual must
determine when to contact JCSU professional staff and campus personnel in case of an
emergency. The Operations Manager will represent the Associate Director of Operations in
her/his absence.
4. Describe the types of problems, issues, action, communications this position typically
takes to the supervisor for resolution and/or consultation. Provide examples. If a line of
progression, describe the supervisory consultation at the highest level.
The Associate Director is consulted when there are unusual circumstances or requirements for
Events, more complex or politically sensitive events or when a crisis occurs in the facilities.
5. Select the applicable competencies required to successfully perform the job. The
selected competencies will be evaluated within the Administrative Faculty evaluation as
Competencies for Success.
Competency
Required
Adaptability
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Analytical Thinking
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Communication
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Diversity and Inclusion
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Financial Responsibilities
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Human Resource Responsibilities
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Leadership
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Program/Project/Functional Knowledge
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Resource Responsibilities
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Serving Constituents
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Teamwork
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Manager, Student Union Operations
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Other (specify)
6. Minimum requirements of the position. Example provided.
If Line of Progression, minimum requirements must be defined for each range.
Education
Experience
Bachelor’s Degree
Two years of professional experience
Master’s Degree
One year of professional experience
Relevant Experience: in student or academic services
Certification and Licensure: None
Schedule or Travel Requirements: None
Optional Addendum: Describe the knowledge, skills, and abilities required to successful
performance of this job (in bullet format).
Knowledge of:
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Building operations, custodial, physical plant, and maintenance operations
Emergency medical services
Event planning, implementation, and management
Student development concepts
Audio visual, event technology (multimedia systems, lighting, sound systems, projectors,
etc.), and computer equipment.
Computer software (including but not limited to Microsoft Office Suite, database
management systems such as EMS) for oversight of staff
Nevada System of Higher Education (NSHE), University, and Joe Crowley Student
Union policies and procedures
Customer service philosophies
Skills:
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Critical thinking
Excellent oral and written communication, to include reading comprehension
Supervisory skills, including an ability to teach and mentor and to achieve both results
and client satisfaction
Conflict resolution
Crisis management
Time management
Interpersonal and human relations
Excellent organizational skills to establish the smooth implementation of events
Dedication to quality customer service
Proficiency in use of a personal computer and current software applications including but
not limited to Microsoft Office Suite (Word, Access, Excel, PowerPoint, and email)
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Manager, Student Union Operations
Ability to:
 Work non-traditional hours including weekends, evenings and other shifts as needed
 Manage several different work assignments and/or projects simultaneously while being
detail oriented
 Work and communicate with a diverse customer base including traditional college aged
students (17–24 years old)
 Be flexible and work independently under minimal supervision with considerable latitude
for initiative and independent judgment
 Interpret and carry out Joe Crowley Student Union procedures and university policies as
it relates to the operations of the building and the activities of individuals or groups
utilizing the Joe Crowley Student Union
 Adopt or modify methods to meet changing conditions
 Immediately evaluate complex situations and develop innovative solutions
 Delegate tasks effectively
 Learn new technologies and apply them to improving programs, facilities, and services
 Communicate with courtesy and clarity when giving difficult information where
cooperation is expected and dependent upon mutual understanding
 Work and interact with a diverse population and customer base including students, staff,
faculty and the general public with sensitivity to cultural and gender differences
 Deal tactfully and professionally within stressful situations and be able to calm
customers and co-workers so that rational decisions can be made
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