Matakuliah
Tahun
Versi
: M0284/Teknologi & Infrastruktur E-Business
: 2005
: <<versi/revisi>>
Pertemuan 2
E-Commerce and E-Business
1
Learning Objectives
•
•
•
•
Identify Drivers to two types of E-Commerce
Activities in E-Commerce
Describe features of E-Business
Appreciate E-Governance
2
Overview
• History, Drivers, Activities, Values and
Models of B-to-B E-Commerce
• E-Business
• E-Governance
3
History: B2B E-Commerce
History
• Inter-organizational systems
– American Airlines
– American Hospital Supply
• Electronic Data Interchange
4
Drivers: B2B E-Commerce
• Globalization
• Reduced barriers to entry
• De-regulation
–>
Increased number of suppliers
• Demanding consumers and price
pressures
• Pressure to re-organize the value chain
5
E-Commerce Value Chain
6
Activities: B2B E-Commerce
7
Paper-based B2B Commerce
8
EDI-based B2B Commerce
9
Models: B2B E-Commerce
• Pure Play (Primarily Internet)
– Electronic markets
iMark.com
– Web Malls
www2.mallpark.com
– Web Hosting
Mindspring.com
• Brick and Mortar
– Suppliers’ Web
– Promotion
– Logistics
– After Sales
Covisint.com
MySAP.com
Ec.ups.com
Cisco.com
10
Definition: E-Business
• IBM: E-Commerce plus all activities that make
e-commerce possible
– Use of Internet technologies to improve and
transform key business processes
• Kalakota: Fusion of processes, applications and
structures to create high performance
• AMR: set of activities-- supply chain, enterprise
management and customer management
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Activities: E-Business
• Supply Chain Management
– Logistics, Distribution planning, Demand
planning, Forecasting, Warehouse
management
• Enterprise Management
– Finance and Administration, Operations,
Procurement, Human Resources, Inventory
management, R & D
• Customer Management
– Sales channel management, Marketing
automation, Customer relationship
management, Personalization
12
Technology Platform for E-Business
E-Commerce and E-Business (Chapter 1)
Information Technology Platform
Sotware Solutions
Web languages (HTML and XML) (Chapter 7)
Search Engines (Chapter 8)
Software Agents (Chapter 9)
Multimedia (Chapter 10)
Packaged Solutions for E-Business (Chapter 11)
Server Platforms (Chapter 6)
Networking Infrastructure
Networking (Chapter 2)
Communication Protocols for E-Business (Chapter 3)
Network Security (Chapter 4)
Encryption and Digital Payment (Chapter 5)
13
E-Government
Providing services to citizens through websites
• Citizens
• Businesses
• State Employees
Rules, regulations, conduct transactions, find
information, download forms
14