COMPANY X
CULTURE SURVEY
Instructions
The following fifteen question survey has been designed specifically for COMPANY X as part of
the introduction of our Management Improvement Program. The objective of the survey is to
ascertain your perceptions of a variety of issues affecting organisation performance including
perceptions of management, job satisfaction, communication, TQM and other general issues. We
ask that you be honest in your answers as your response will help the organisation identify
critical blockages to success. We do not require identification as your answers will be treated
anonymously and in confidence. The results will be tabulated to provide an organisational
picture of these issues. Question 15 invites any other comments you would like to make about
the organisation that are not specifically covered in the survey.
Do not mark the survey questionnaire, but place your answers (circle or tick as
appropriate) on the separate answer sheet.
(1)
Indicate how you see your supervisor or manager for each of the following statements:
GOOD
(a)
Ability to manage
his/her job
(b)
Ability to manage staff
(c)
Is trustworthy
(d)
Ability to communicate
with staff
(e)
Discusses my performance
with me
(f)
Listens to my ideas,
involves me in decision
making
(2)
NEEDS
IMPROVEMENT
What seems to be management's biggest concern (pick two only)?
(a)
(b)
(c)
(d)
(e)
(f)
(3)
AVERAGE
Costs
Schedules
Quality
Efficiency
Customer Service
Staff
What seems to be management's least concern (pick two only)?
(a)
(b)
(c)
(d)
(e)
(f)
Costs
Schedules
Quality
Efficiency
Customer Service
Staff
(4)
(5)
Which two statements best describe the environment that management has created at
Work (circle two):
(a)
(b)
(c)
(d)
(e)
(f)
(g)
Responsive/active
Fearful/defensive
Reactionary/short term
Planning/long term
Democratic/participative
Conservative/formal
Old fashioned/autocratic
(h)
Confused/unstructured
Do you see the future of COMPANY X as being (choose one):
(a)
(b)
(c)
(d)
(6)
Clear and planned
Unsuccessful
Exciting
Disorganised
How would you rate your overall satisfaction with the Company?
(a)
Very satisfied
(b)
Satisfied
(c)
Adequate
(d)
Unsatisfactory
(e)
Completely Dissatisfied
(7)
Indicate your level of job satisfaction with the following:
VERY
SATISFACTORY
(a)
Job Challenge
(b)
Job Variety
(c)
Capacity of job to use my
skills and abilities
(d)
Involvement in a team
(e)
Sense of achievement
(f)
Sense of control over
factors affecting my
performance
(g)
Hours of work
(h)
Pay and conditions
(i)
Recognition for a job well
done
(j)
Opportunities for personal
development
(k)
Opportunities for career
advancement
(l)
Opportunities for training
and learning
AVERAGE
UNSATISFACTORY
(8)
Rate your company management on the following:
The Company's Ability to:
GOOD
AVERAGE
NEEDS
IMPROVEMENT
(a)
Communicate a vision for
the future
(b)
Communicate goals and
objectives
(c)
Generate feedback from
staff
(d)
Explain work changes
(e)
Provide performance
feedback to staff
(f)
Resolve conflict
(9)
Are alliances to COMPANY X and their sub-contractors as individual contractors causing
difficulty at Work for:
(a)
Morale
Yes/No
(b)
Communication
Yes/No
(c)
Teamwork
Yes/No
(d)
Productivity
Yes/No
(10) Are you familiar with the concept and requirements for Occupational Health and Safety at
work?
Yes/No
(11) Are you familiar with the concepts and tools of TQM?
Yes/No
(12) Do you see TQM as a useful philosophy for your performance at Work?
Yes/No
(13) In your opinion, if all conditions were good, could your work quality and productivity be
improved?
(a)
Work quality could be improved
Yes/No
(b)
Work productivity could be improved
Yes/No
(14) What two things would you do now to improve the company's performance?
(1)
(2)
(15) Are there any other comments you would like to make?
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ANSWER SHEET FOR CULTURE SURVEY
(1)
GOOD
AVERAGE
NEEDS
IMPROVEMENT
(a)
(b)
(c)
(d)
(e)
(f)
(2)
(a)
(b)
(c)
(d)
(e)
(f)
(3)
(a)
(b)
(c)
(d)
(e)
(f)
(4)
(a)
(b)
(c)
(d)
(e)
(f)
(5)
(a)
(b)
(c)
(d)
(6)
(a)
(b)
(c)
(d)
(g)
(h)
(e)
(7)
VERY
SATISFACTORY
(a)
(b)
(c)
(d)
(e)
(f)
(g)
(h)
(i)
(j)
(k)
(l)
AVERAGE
UNSATISFACTORY
(8)
ABILITY
TO:
GOOD
AVERAGE
NEEDS
IMPROVEMEN
T
(a)
(b)
(c)
(d)
(e)
(f)
(9)
(a) Yes/No (b) Yes/No (c) Yes/No
(10)
Yes/No
(11)
Yes/No
(12)
Yes/No
(13)
(a) Yes/No (b) Yes/No
(14)
(1)
(d) Yes/No
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(2)
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(15)
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