Modules Synopsis
Module 1: Understanding Your Role as Supervisor
This module begins with an exploration of your individual style of management.
We then proceed to look at the myriad of responsibilities associated with moving
into the ranks of management and leadership. Discussions center on the
responsibilities to manage and lead workgroups, individual employees and
personal responsibilities. Additionally, individuals will address their career
development plan with regards to their role for the next year.
Module 2: Communication
This module begins to explore the various means of effectively communicating
within the workplace. A general overview of effective communication will be
discussed including practicing communication techniques and active listening
skills. Communicating non-verbally, via phone, email, in meetings and providing
feedback will all be discussed during this class.
Module 3: Conflict Resolution
This module takes a more proactive stance in dealing with conflict as well as the
focus shifting towards viewing conflict as a way of making positive changes.
Participants will discover different modes of conflict and have the opportunity to
role play effective methods of resolving conflicts.
Module 4: Management/Leadership Styles
This module will explore various leadership/management styles while
encouraging you to discover the style that is most comfortable for you.
Participants will learn strategies and techniques to help sharpen skills and
maximize the potential of their employees.
Module 5: Building and Maintaining Teams
In this module, participants will learn of the stages of team building and assess
where their team is now. Various strategies to provide encouragement,
strengthening of the team and increasing team dynamics while allowing for
individual contribution will be emphasized. Discussions will include various forms
of teams, how to motivate teams, and identifying what the supervisor’s role.
Module 6: Performance Management and Coaching
This module addresses one of the least favorite but most important aspects of
being a supervisor – managing the work behaviors of their employees to effective
ends. The core competencies associated with the overall mission of the university
as well as ensuring the competencies focused upon in an individual’s plan is
supportive of the mission and goals. Participants will practice having a face-toface conversation with the employee and practice the art of refining a person’s
ideas, handling tough information and listening effectively. We will also focus on
the ability to be proactive, recognizing and adjusting behaviors through coaching
prior to transitioning into the effective use of the progressive discipline process.
Module 7: Enhancing Productivity
Making decisions and getting tasks accomplished through the team is the
hallmark of an effective supervisor. This module aims to enhance decision making
skills through exposure to different decision making techniques. The important
topic of delegation will be addressed, an area that proves to be an issue for many
who are promoted. We will learn impactful delegating strategies as well as
methods of following up on tasks. These skills have proven to be vital to any
supervisor and essential for all who want to enhance their productivity.
Module 8: Putting It All Together
This module will give us a chance to review all of the previous modules and devise
a plan of action for impactful leadership moving forward.