Key Performance Indicators Q1 2013/14
Sheet 1
Income statement & free cash flow
Sheet 2
BT Global Services
Sheet 3
BT Retail
Sheet 4
BT Wholesale
Sheet 5
Openreach
Sheet 6
Broadband
Sheet 7
Costs & other statistics
Sheet 8
Glossary
For further information please contact
BT Investor Relations
Phone
+44 (0)20 7356 4909
Email
investorrelations@bt.com
The figures for 2011/12 and 2012/13 were restated on 13 June 2013. See note 1 of the Q1 2013/14 results press release for further information.
While BT believes the information contained in this document to be reliable, BT does not warrant the accuracy, completeness or validity of the information, figures or calculations
that follow and shall not be liable in any way for loss or damage arising out of the use of the information, or any errors or omissions in its content.
1. Group income statement
2012/13
Q1
YoY
Change
%
2013/14
Q1
2012/13
Q2
2012/13
Q3
2012/13
Q4
2012/13
Full Year
1,731
1,794
678
1,270
17
(986)
4,504
(2.0)
0.2
(5.9)
(2.0)
58.8
(3.2)
(1.2)
1,696
1,797
638
1,245
27
(954)
4,449
1,757
1,808
616
1,283
18
(989)
4,493
1,748
1,810
645
1,286
21
(983)
4,527
1,934
1,887
669
1,276
41
(992)
4,815
7,170
7,299
2,608
5,115
97
(3,950)
18,339
£m unless otherwise stated
1
Revenue
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Eliminations
Total
Underlying revenue excluding transit
(1.1)
EBITDA1
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Total
171
493
163
633
(8)
1,452
6.4
0.6
(3.7)
(4.4)
(100.0)
(0.8)
182
496
157
605
0
1,440
182
495
143
664
4
1,488
215
500
153
662
9
1,539
264
537
161
683
19
1,664
832
2,025
620
2,642
24
6,143
Depreciation and amortisation
(723)
(3.6)
(697)
(722)
(706)
(692)
(2,843)
729
1.9
743
766
833
972
3,300
(169)
(13.6)
(146)
(169)
(167)
(148)
(653)
(2)
2
0
0
9
Operating profit1
Net finance expense1
Share of post tax profits/losses of associates & joint ventures
7
Profit before tax1
567
4.9
595
599
666
824
2,656
Specific items
Net interest on pensions
Total specific items
(2)
(28)
(30)
n/m
(87)
(59)
(146)
(14)
(29)
(43)
(55)
(28)
(83)
(153)
(32)
(185)
(224)
(117)
(341)
Reported profit before tax
537
(16.4)
449
556
583
639
2,315
(135)
32
22.6%
(136)
108
22.7%
(151)
18
22.7%
(181)
97
22.0%
(597)
230
22.5%
Tax - excluding tax on specific items
Tax on specific items
Tax rate
Net income
EPS1 (p)
Reported EPS (p)
Dividend per share (p)
Average number of shares in issue (m)
(129)
7
22.8%
415
(16.6)
346
528
450
555
1,948
5.6
5.3
7,788
5.4
(17.0)
5.9
4.4
7,839
5.9
6.7
3.0
7,839
6.5
5.7
7,865
8.2
7.1
6.5
7,838
26.3
24.9
9.5
7,832
1,488
(619)
(129)
(181)
(249)
6
316
162
0
(90)
388
0
388
1,539
(586)
(210)
(168)
217
15
807
157
0
(96)
868
0
868
1,664
(572)
(140)
(104)
553
(100)
1,301
79
(202)
(147)
1,031
(325)
706
6,143
(2,438)
(692)
(624)
(81)
(8)
2,300
560
(202)
(366)
2,292
(325)
1,967
9,037
8,140
7,797
7,797
Group free cash flow
1
EBITDA
Capital expenditure2
Interest
Tax (excluding cash tax benefit of pension deficit payments)
Change in working capital
Other
Normalised free cash flow 3
Cash tax benefit of pension deficit payments
Purchases of telecoms licences
Specific items
Reported free cash flow
Gross pension deficit payment
Free cash flow (post gross pension deficit payments)
1,452
(661)
(213)
(171)
(602)
71
(124)
162
0
(33)
5
0
5
(51.6)
n/m
1,440
(600)
(222)
(31)
(716)
69
(60)
20
0
(134)
(174)
0
(174)
Net debt
9,142
(11.9)
8,058
1
(9.2)
4.2
n/m
before specific items
before purchases of telecommunications licences
3
before specific items, purchases of telecommunications licences, pension deficit payments and the cash tax benefit of pension deficit payments
n/m = not meaningful
2
2011/12
2. BT Global Services
2012/13
2013/14
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Q4
FY
Q1
853
961
854
915
3,583
652
648
644
662
2,606
229
218
210
217
874
172
188
187
202
749
1,906
2,015
1,895
1,996
7,812
115
111
110
121
457
800
-6.2%
552
-15.3%
205
-10.5%
174
1.2%
1,731
-9.2%
111
-3.5%
816
-15.1%
533
-17.7%
215
-1.4%
193
2.7%
1,757
-12.8%
105
-5.4%
795
-6.9%
552
-14.3%
204
-2.9%
197
5.3%
1,748
-7.8%
105
-4.5%
878
-4.0%
619
-6.5%
217
0.0%
220
8.9%
1,934
-3.1%
104
-14.0%
3,289
-8.2%
2,256
-13.4%
841
-3.8%
784
4.7%
7,170
-8.2%
425
-7.0%
745
-6.9%
559
1.3%
204
-0.5%
188
8.0%
1,696
-2.0%
102
-8.1%
189
210
196
240
835
171
-9.5%
182
-13.3%
215
9.7%
264
10.0%
832
-0.4%
182
6.4%
16
24
29
65
134
15
-6.3%
30
25.0%
58
100.0%
104
60.0%
207
54.5%
31
106.7%
117
155
139
149
560
128
9.4%
125
-19.4%
121
-12.9%
150
0.7%
524
-6.4%
111
-13.3%
(9)
(4)
186
218
391
(263)
n/m
(119)
n/m
140
-24.7%
454
108.3%
212
-45.8%
(280)
-6.5%
1,134
-28.4%
1,264
-11.8%
1,921
17.3%
1,954
-3.6%
6,273
-6.1%
1,686
48.7%
Financial
Revenue (£m)
UK
YoY % change
Continental Europe
YoY % change
US & Canada
YoY % change
AsiaPac, Latam & MEA
YoY % change
Total
YoY % change
- of which transit
YoY % change
EBITDA (£m)
YoY % change
Operating profit (£m)
YoY % change
Capex (£m)
YoY % change
Operating free cash flow (£m)
YoY % change
Operational
Order intake (£m)
YoY % change
1,584
1,433
1,638
2,028
6,683
2011/12
3. BT Retail
2012/13
2013/14
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Q4
FY
Q1
UK consumer calls & lines
UK consumer broadband & TV
UK consumer other
UK consumer (incl. Northern Ireland)
YoY % change
708
246
18
972
697
253
22
972
700
256
22
978
692
269
17
978
2,797
1,024
79
3,900
661
276
16
953
-2.0%
642
281
17
940
-3.3%
637
288
21
946
-3.3%
650
305
19
974
-0.4%
2,590
1,150
73
3,813
-2.2%
626
300
18
944
-0.9%
Business calls & lines
Business broadband
Business IT services
Business other
Business
YoY % change
287
81
105
102
575
277
81
113
99
570
277
81
99
112
569
267
82
122
104
575
1,108
325
439
417
2,289
259
80
99
103
541
-5.9%
262
80
108
102
552
-3.2%
254
84
107
106
551
-3.2%
255
79
134
105
573
-0.3%
1,030
323
448
416
2,217
-3.1%
253
82
108
102
545
0.7%
BT Conferencing
Enterprises other
Enterprises
YoY % change
77
99
176
81
111
192
84
105
189
85
109
194
327
424
751
83
94
177
0.6%
82
106
188
-2.1%
82
104
186
-1.6%
84
114
198
2.1%
331
418
749
-0.3%
85
105
190
7.3%
Ireland (ex Transit)
Transit
Ireland
YoY % change
167
10
177
176
11
187
170
12
182
175
12
187
688
45
733
164
13
177
0.0%
164
13
177
-5.3%
171
14
185
1.6%
188
10
198
5.9%
687
50
737
0.5%
171
10
181
2.3%
(48)
1,852
(49)
1,872
(50)
1,868
(54)
1,880
(201)
7,472
122
124
127
137
510
(54)
1,794
-3.1%
130
6.6%
(49)
1,808
-3.4%
134
8.1%
(58)
1,810
-3.1%
134
5.5%
(56)
1,887
0.4%
158
15.3%
(217)
7,299
-2.3%
556
9.0%
(63)
1,797
0.2%
136
4.6%
EBITDA (£m)
YoY % change
471
472
483
511
1,937
493
4.7%
495
4.9%
500
3.5%
537
5.1%
2,025
4.5%
496
0.6%
Operating profit (£m)
YoY % change
347
348
359
379
1,433
370
6.6%
369
6.0%
372
3.6%
417
10.0%
1,528
6.6%
385
4.1%
Capex (£m)
YoY % change
102
117
115
134
468
103
1.0%
105
-10.3%
85
-26.1%
99
-26.1%
392
-16.2%
92
-10.7%
Operating free cash flow (£m)
YoY % change
310
370
305
468
1,453
248
-20.0%
334
-9.7%
471
54.4%
523
11.8%
1,576
8.5%
260
4.8%
9.77
-10.8%
9.72
-9.7%
9.63
-13.7%
9.69
-8.6%
38.81
-10.7%
9.07
-7.2%
8.84
-9.1%
8.78
-8.8%
8.71
-10.1%
35.40
-8.8%
8.07
-11.0%
330
5.1%
335
5.7%
337
4.7%
343
5.2%
350
6.1%
355
6.0%
359
6.5%
365
6.4%
370
5.7%
10,671
-128
10,550
-121
10,457
-93
10,321
-136
10,184
-137
10,053
-131
9,931
-122
9,824
-107
9,727
-97
598
23
639
41
679
39
707
28
728
21
749
21
770
21
810
40
833
23
Financial
Revenue (£m)
Other (incl. eliminations)1
Total
YoY % change
- of which internal
YoY % change
Operational2
Call minutes (bn)
YoY % change
Consumer ARPU (£)
YoY % change
Active consumer lines ('000)
QoQ movement ('000)
TV customers ('000)
QoQ movement ('000)
1
2
Includes elimination of consumer revenue in Northern Ireland, which is included in both Consumer and Ireland above
Includes Northern Ireland
2011/12
4. BT Wholesale
2012/13
2013/14
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Q4
FY
Q1
199
197
199
196
791
230
232
232
217
911
73
75
70
64
282
35
43
42
43
163
187
165
162
157
671
35
25
29
36
125
759
737
734
713
2,943
195
-2.0%
228
-0.9%
62
-15.1%
49
40.0%
119
-36.4%
25
-28.6%
678
-10.7%
197
0.0%
204
-12.1%
58
-22.7%
48
11.6%
86
-47.9%
23
-8.0%
616
-16.4%
208
4.5%
210
-9.5%
55
-21.4%
48
14.3%
95
-41.4%
29
0.0%
645
-12.1%
232
18.4%
206
-5.1%
54
-15.6%
56
30.2%
94
-40.1%
27
-25.0%
669
-6.2%
832
5.2%
848
-6.9%
229
-18.8%
201
23.3%
394
-41.3%
104
-16.8%
2,608
-11.4%
239
22.6%
188
-17.5%
52
-16.1%
55
12.2%
80
-32.8%
24
-4.0%
638
-5.9%
EBITDA (£m)
YoY % change
172
171
168
156
667
163
-5.2%
143
-16.4%
153
-8.9%
161
3.2%
620
-7.0%
157
-3.7%
Operating profit (£m)
YoY % change
106
109
105
88
408
99
-6.6%
81
-25.7%
89
-15.2%
97
10.2%
366
-10.3%
93
-6.1%
74
89
82
91
336
72
-2.7%
57
-36.0%
52
-36.6%
52
-42.9%
233
-30.7%
64
-11.1%
(16)
88
10
177
259
(8)
-50.0%
63
-28.4%
115
n/m
178
0.6%
348
34.4%
(31)
287.5%
71
116
344
217
748
501
605.6%
308
165.5%
416
20.9%
806
271.4%
2,031
171.5%
509
1.6%
Financial
Revenue (£m)
Managed solutions
YoY % change
Calls & lines
YoY % change
Broadband
YoY % change
IP services
YoY % change
Transit
YoY % change
Other
YoY % change
Total
YoY % change
Capex (£m)
YoY % change
Operating free cash flow (£m)
YoY % change
Operational
Order intake (£m)
YoY % change
2011/12
5. Openreach
2012/13
2013/14
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Q4
FY
Q1
661
656
648
642
2,607
290
306
313
311
1,220
171
182
194
203
750
9
13
18
28
68
138
137
140
127
542
1,269
1,294
1,313
1,311
5,187
887
890
902
885
3,564
611
-7.6%
289
-0.3%
208
21.6%
33
266.7%
129
-6.5%
1,270
0.1%
855
-3.6%
595
-9.3%
295
-3.6%
217
19.2%
40
207.7%
136
-0.7%
1,283
-0.9%
850
-4.5%
592
-8.6%
297
-5.1%
214
10.3%
53
194.4%
130
-7.1%
1,286
-2.1%
839
-7.0%
582
-9.3%
292
-6.1%
222
9.4%
60
114.3%
120
-5.5%
1,276
-2.7%
824
-6.9%
2,380
-8.7%
1,173
-3.9%
861
14.8%
186
173.5%
515
-5.0%
5,115
-1.4%
3,368
-5.5%
548
-10.3%
286
-1.0%
219
5.3%
71
115.2%
121
-6.2%
1,245
-2.0%
806
-5.7%
EBITDA (£m)
YoY % change
617
648
672
681
2,618
633
2.6%
664
2.5%
662
-1.5%
683
0.3%
2,642
0.9%
605
-4.4%
Operating profit (£m)
YoY % change
266
296
318
322
1,202
275
3.4%
307
3.7%
304
-4.4%
328
1.9%
1,214
1.0%
236
-14.2%
Capex (£m)
YoY % change
253
251
292
279
1,075
286
13.0%
278
10.8%
287
-1.7%
293
5.0%
1,144
6.4%
280
-2.1%
Operating free cash flow (£m)
YoY % change
256
431
385
442
1,514
289
12.9%
328
-23.9%
448
16.4%
410
-7.2%
1,475
-2.6%
269
-6.9%
Internal physical lines ('000)1
14,976
14,663
14,428
14,128
13,866
13,628
13,405
13,214
13,034
External physical lines ('000)1
5,273
5,294
5,209
5,192
5,192
5,130
5,127
5,088
4,988
Fully unbundled physical lines (MPF) ('000)
4,583
4,885
5,240
5,631
5,848
6,110
6,384
6,702
6,995
24,832
18
24,843
11
24,877
34
24,950
74
24,906
-44
24,869
-38
24,917
48
25,004
88
25,017
12
Financial
Revenue (£m)
WLR
YoY % change
LLU
YoY % change
Ethernet
YoY % change
Fibre broadband
YoY % change
Other
YoY % change
Total
YoY % change
- of which internal
YoY % change
Operational
Total physical lines ('000)1
QoQ movement ('000)
1
Opening balance adjusted to correct reporting anomaly
6. Broadband
Q1
2011/12
Q2
Q3
Q4
Q1
2012/13
Q2
2013/14
Q3
Q4
Q1
000s
Retail
5,832
5,998
6,144
6,280
6,365
6,446
6,569
6,704
6,799
141
166
146
136
85
81
122
136
95
56%
37%
64%
37%
56%
37%
45%
37%
54%
38%
54%
38%
50%
38%
48%
38%
50%
38%
8,391
8,510
8,551
8,543
8,577
8,591
8,653
8,770
8,860
Net adds in quarter
279
119
41
(8)
34
14
62
117
90
External Wholesale
2,559
138
2,512
(47)
2,407
(105)
2,263
(144)
2,212
(51)
2,144
(67)
2,084
(60)
2,066
(19)
2,061
(5)
Full LLU (MPF)
4,583
4,885
5,240
5,631
5,848
6,110
6,384
6,702
6,995
Shared LLU (SMPF) + external fibre on WLR lines
2,996
2,836
2,700
2,622
2,528
2,401
2,308
2,158
1,963
Total
7,579
(29)
7,722
142
7,941
219
8,253
312
8,376
123
8,511
135
8,693
182
8,859
167
8,958
99
15,969
16,232
16,491
16,795
16,952
17,102
17,345
17,629
17,818
250
261
260
304
157
150
243
284
189
Total Broadband
Net adds in quarter
Retail share of DSL + fibre net adds
Retail share of DSL + fibre installed base
Wholesale
Total BT Wholesale Broadband
Net adds in quarter
Openreach
External broadband volumes
Net adds in quarter
Group
Total DSL + fibre
Net adds in quarter
2011/12
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Q4
FY
2013/14
Q1
Direct labour costs before leaver costs
Indirect labour costs
Leaver costs
Gross labour costs
Capitalised labour
Net labour costs
1,195
242
28
1,465
(241)
1,224
1,220
232
29
1,481
(242)
1,239
1,199
230
11
1,440
(247)
1,193
1,204
210
29
1,443
(257)
1,186
4,818
914
97
5,829
(987)
4,842
1,193
221
23
1,437
(237)
1,200
1,182
214
16
1,412
(243)
1,169
1,165
205
12
1,382
(241)
1,141
1,187
205
7
1,399
(245)
1,154
4,727
845
58
5,630
(966)
4,664
1,181
210
6
1,397
(238)
1,159
Payments to telecommunications operators
Property and energy costs
Network operating and IT costs
Other costs
Operating costs before depreciation and specific items
825
273
170
868
3,360
786
270
163
971
3,429
800
270
144
873
3,280
742
253
153
960
3,294
3,153
1,066
630
3,672
13,363
697
261
156
738
3,052
653
259
156
768
3,005
651
253
137
806
2,988
676
249
138
934
3,151
2,677
1,022
587
3,246
12,196
646
246
164
794
3,009
Depreciation and amortisation
Total operating costs before specific items
Specific items
Total operating costs
739
4,099
66
4,165
753
4,182
(343)
3,839
734
4,014
26
4,040
746
4,040
14
4,054
2,972
16,335
(237)
16,098
723
3,775
2
3,777
722
3,727
50
3,777
706
3,694
(87)
3,607
692
3,843
151
3,994
2,843
15,039
116
15,155
697
3,706
84
3,790
117
102
74
253
36
582
155
117
89
251
40
652
139
115
82
292
37
665
149
134
91
279
42
695
560
468
336
1,075
155
2,594
128
103
72
286
33
622
125
105
57
278
31
596
121
85
52
287
27
572
150
99
52
293
54
648
524
392
233
1,144
145
2,438
111
92
64
280
49
596
11,563
-239
4,827
-90
16,390
-329
11,323
-240
4,722
-105
16,045
-345
11,138
-185
4,636
-86
15,774
-271
10,919
-219
4,551
-85
15,470
-304
10,717
-202
4,437
-114
15,154
-316
10,534
-183
4,340
-97
14,874
-280
10,361
-173
4,262
-78
14,623
-251
10,207
-154
4,165
-97
14,372
-251
7. Costs & other statistics
2012/13
Operating costs (£m)
Capital expenditure (£m)
Capital expenditure by line of business
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Total
Lines ('000)
Lines sold through BT lines of business
Consumer
QoQ movement
Business/Corporate
QoQ movement
Total
QoQ movement
1
From 1 April 2013, a small number of accounts were transferred from BT Consumer to BT Business. Excluding this, in Q1 2013/14 actual Consumer line loss was 130k and actual Business/Corporate line loss was 101k.
10,070
-137
4,071
-94
14,141
-231
1
1
8. Glossary
Global Services
Revenue
Geographic analysis of revenue is on the basis of the country in which the contract or services are supplied, and the revenue is earned. Reported growth rates are
not adjusted for the effect of foreign exchange movements.
Retail
Revenue
UK consumer calls & lines
Calls revenue is local and national geographic calls, international direct dial, fixed to mobile, other non-geographic calls and revenue from call packages sold to
consumers in the UK by BT Consumer (including Plusnet) and BT Ireland. Lines revenue is rentals, connections and calling features revenue for analogue and
digital lines sold to consumers in the UK by BT Consumer (including Plusnet) and BT Ireland.
UK consumer broadband & TV
UK consumer other
Business calls & lines
Revenue from broadband sold to consumers in the UK by BT Consumer (including Plusnet) and BT Ireland. Includes BT Infinity and BT TV.
Mainly telephones and equipment sold by BT Consumer
Calls revenue is local and national geographic calls, international direct dial, fixed to mobile, other non-geographic calls and revenue from call packages sold to
SMEs in the UK by BT Business and Plusnet. Lines revenue is rentals, connections and calling features revenue for analogue and digital lines sold to SMEs in the
UK by BT Business and Plusnet.
Business broadband
Business IT services
Business other
BT Conferencing
Enterprises other
Ireland (ex Transit)
Revenue from broadband sold to SMEs in the UK by BT Business and Plusnet. Includes mobility revenue.
Revenue from three specialist IT units in BT Business - BT Engage IT, BT iNet and BT Business Direct
Mainly ICT and managed network services revenue outside of the three specialist IT units
Revenue from audio, video and web conferencing and collaboration services for business customers in the UK and around the world
Revenue from BT Directories, BT Expedite & Fresca, BT Redcare, BT Payphones, BT Wi-fi, BT Tikit (from January 2013) and BT Fleet
In Northern Ireland, includes revenue from consumers, SMEs, and the public sector. In Republic of Ireland, includes revenue from the corporate sector, the public
sector and from wholesale network services.
Ireland Transit
Ireland revenues from the carriage of telecoms traffic across BT's network where neither the originating nor the terminating network is owned or controlled by BT
(including the pass through of mobile terminating traffic)
Internal
BT Conferencing revenue from BT Global Services; BT Business' IT services & managed networks revenue from BT Global Services; and other internal revenue
in BT Enterprises and BT Ireland
Operational
Call minutes
Consumer ARPU
Active consumer lines
TV customers
Includes BT Retail (including Northern Ireland) and BT Global Services non geographic and geographic call minutes - local, national and international call minutes,
fixed to mobile, 0800, 0870 and 0845
12 month rolling consumer revenue, less mobile POLOs, divided by the average number of primary lines (including Northern Ireland)
The number of UK consumer lines over which BT is the call provider (including Plusnet and Northern Ireland)
Total number of customers, with either a BT Vision or a YouView box, that are registered & enabled on the BT TV platform to receive video on demand (including
Northern ireland)
Wholesale
Revenue
Managed solutions
Managed network services, white label managed services and wholesale calls sold to external communications providers (CPs) in the UK. Includes managed
broadband network service contracts.
Calls & lines
Direct and indirect conveyance, wholesale and international direct dial calls (not sold as part of a managed service), interconnect circuits, private circuits and
partial private circuits
Broadband
IPStream Connect and Wholesale Broadband Connect revenue from sales to external CP customers including that not deemed managed solutions. Excludes
managed broadband network service contracts.
IP services
Voice over IP services (including IP Exchange), Fixed Wholesale Ethernet and other wholesale data revenue including MPLS products such as SHDS & IP Clear
Transit
UK revenues from the carriage of telecoms traffic across BT's network where neither the originating nor the terminating network is owned or controlled by BT
(includes the pass through of mobile terminating traffic)
Other
Media & Broadcast revenue and equipment sales
Openreach
Revenue
WLR
LLU
Ethernet
Fibre broadband
Other
Internal
Operational
Internal physical lines
Internal and external WLR connection and rental revenue
Internal and external SMPF and MPF connection and rental revenue, co-location connection and rental revenue, copper port build, tie cables and TAMs
Internal and external Ethernet connection and rental revenue
Internal and external Fibre connection and rental revenue
Primarily revenue from service-based activity and some legacy connectivity products
Primarily rental and connection revenue related to WLR, SMPF, Ethernet and fibre supplied to the customer-facing BT lines of business
Lines provided by Openreach to other BT lines of business - including Plusnet and physical lines operated by BT Retail in Northern Ireland (includes analogue
lines and ISDN lines provided over copper (WLR), but excludes non-equivalent traded products and ISDN30)
External physical lines
Lines provided by Openreach to other CPs (includes analogue and ISDN lines provided over copper (WLR), but excludes full LLU and ISDN30)
Fully unbundled physical lines (MPF)
MPF lines provided by Openreach to other CPs
Broadband
Total broadband base (retail)
BT's total retail broadband base - BT Consumer (including BT Infinity), BT Business, Plusnet, Northern Ireland and broadband lines sold by Global Services
Total BT Wholesale Broadband
External broadband volumes: full LLU (MPF)
External broadband volumes: shared LLU (SMPF)
+ external fibre on WLR lines
Total physical and fibre broadband lines sold by BT Wholesale both internally and externally to CP customers
MPF lines provided by Openreach to other CPs
SMPF lines provided by Openreach to other CPs - includes Generic Ethernet Access (fibre) provided by Openreach to other CPs on WLR lines
Costs & other stats
Consumer lines
Business/Corporate lines
Total lines (analogue lines and ISDN channels (WLR)) sold by BT Retail, including Northern Ireland and Plusnet
Total lines (analogue lines and ISDN channels (WLR)) sold by BT Business, BT Global Services and BT Wholesale