4 Signs Your Organization May Need ITIL® Training
How do you know if your entire staff could really
benefit from IT best practice or ITIL training?
Most organizations start with a few solo cowboys who champion IT service management and ITIL
principles. When is it time to invest in further ITIL training and awareness? How can you ensure a
return on training dollars spent?
Here are a few signs that your organization could achieve some quick
benefits from ITIL training.
1. When DOUBLE Isn't Better. Do you ever look at your teams and realize
that work is being done twice, three times or more? Or, does your team
focus very closely on the stove-pipe in which it works, but fails to see how
the entire IT function delivers IT services as a unit, or with a third-party
vendor?
If your see your team unable to understand the bigger picture of what
they're doing for the business, ITIL Foundation training will help them to
start seeing what they do as part of service versus the discrete activities
they are doing. They can start to see themselves as cathedral builders, not stonecutters.
2. Evolution. Are you going through any type of a major evolution? Various things at your organization
can create chaos. Distractions can include:
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Software implementation
Merger
Acquisition
Reorganization
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Outsourcing rumors
Leadership changes
Regulatory compliance issues
Audits
Anything that affects focus, workflow or roles & responsibilities very commonly creates chaos. ITIL
training can bring a large disparate group going through changes into focus. Any time you can create a
common vision, language or energized initiative you can help focus that energy that otherwise gets
spent complaining, worrying or just not focusing!
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3. Multi-Lingual Environment. Not in a useful way. You hear one team-member say "potato," and
another says, "potahto." YOU know that they mean the same thing, but they have no clue. Do you hear
terms with various meanings lead to
confusion? Terms such as:
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Incident
Problem
Change
Release
Availability
ITIL® training, combined with a
definitive process library, such as
offered in Plexent’s iRunIT™ can help
build common language and vision.
4. What's the Biz? Does your team not really understand what it is that the customer worries about
each day? Do they focus on serving the customers' desire to provide a good product?
Without understanding the customer and the core services a customer provides, an IT organization gives
the customer what IT thinks the customer wants and in varying degrees, since each IT organizational
unit normally perceives customer needs differently.
ITIL training, especially simulation trainings that involve the business, are super-powerful to solve this.
Suddenly, when somebody works in a simulation in somebody else’s shoes, many eyes open!
ITIL Foundation training can get your team on a common vision, a common vernacular a set the stage
for clear roles and responsibilities.
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© 2013 Plexent
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