A recipe for success
Effective teams
Kevin Hamer
Learning and Development Centre
A bit of fun ....
You have 5 minutes in your teams to list (in order)
and ‘illustrate’ on flip-chart the:
12 days of Christmas!
The ‘winning’ team gets a prize!
The 12 days of Christmas ...
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12 Drummers Drumming
11 Pipers Piping
10 Lords-a-Leaping
9 Ladies Dancing
8 Maids-a-Milking
7 Swans-a-Swimming
6 Geese-a-Laying
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5 Gold Rings
4 Colly Birds
3 French Hens[8]
2 Turtle Doves
And a Partridge in a Pear
Tree.
A recipe for success – overview
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What do we mean by a team?
Groups vs teams?
Benefits of teams
Characteristics of teams
A couple of models about teams
My own team and options for development
Where to get more help
Groups and Teams
Group
Team
• Individuals with own
purpose
• Communication could be
problematic
• May not recognise others’
contributions
• Belief in self
• Common purpose
• Ease of communication
between individuals
• Recognise and
acknowledge everyone’s
contribution
• Belief in the team
Teams – a definition
‘A team is a small number of people with complementary
skills committed to a common purpose, performance goals
and ways of working together for which they hold themselves
mutually accountable.’
( The Wisdom of Teams – Katzenbach & Smith)
Typical benefits of teams
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Organisational commitment
Higher morale
Greater creativity
Job satisfaction
Customer satisfaction
Better decision making
Synergy
Less duplication
Profit?
Effective Teams – a recipe for success?
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Key ingredients?
Clear objectives and agreed goals
Good communications
Balanced roles
Complementary skills/expertise
Sound procedures
Openness, confrontation and trust
Cooperation and conflict
Support for others
Individual and team development
Sound inter-group relations
Appropriate leadership
So what key role do you play in your team?
Team Roles and Descriptions
Belbin ®
PLANT (PL)
Creative; solves difficult problems
TEAMWORKER (TW)
Co-operative; averts friction
RESOURCE INVESTIGATOR (RI)
Enterprising; quick to explore
opportunities
IMPLEMENTER (IMP)
Organised; efficient; practical
CO-ORDINATOR (CO)
Clarifies goals and promotes decision
making
COMPLETER FINISHER (CF)
Painstaking; conscientious
SHAPER (SH)
Dynamic and challenging
SPECIALIST (SP)
Single-minded; professionally
dedicated
MONITOR EVALUATOR (ME)
Discerning and objective
Stages of Team Formation
S
E
FORMING
FORMING
STORMING
STORMING
NORMING
PERFORMING
NORMING
PERFORMING
L
F
Inter
R
Independence
E
Counter
dependence
L
I
A
N
- dependence
Dependence
C
E
Time
B.Tuckman, ‘Developmental Sequence in Small Groups’, Psychological Bulletin 63, 1965.
Tuckman in practice- what will you see?
Content
and
Process
Issues
Forming
Storming
• Need clarity
on task
• Clear
direction
• Deny task
• Problems
• Decisions
voiced
difficult
• Develop
• Resist demands processes
made
Feelings • Anxious
• Express
Issues
• Unsure roles individuality
• Polite and
• ‘In-fighting’
cautious
• Hierarchy
concerns
Norming
• More
accepting
• More
aware &
comfortable
Performing
• Efficiency
• Solve
problems
• ‘Achieve’
• Flexible
•Team spirit
• Effective
communication
• More flexible
and efficient
Where’s your own team currently?
http://www.nwlink.com/~donclark/leader/teamsuv.html
Consideration
What are our roles as leaders/managers at
each stage?
Tuckman in practice- what can you do?
Possible
Leader
Actions
Forming
Storming
Norming
Performing
• Direct
• Inform
• Discuss how
teams behave
• Ensure team
acquainted
• Sensitive to
needs
• Act as role model
• Clear Goals
• Focus
• Listen
• Guide/support
• Communication
• Deal with conflict
• Provide direct
feedback
• Enable
• Facilitate
• Processes
• Coach
- Listen
• Encourage
• Recognition
• Review
• Succession
• New goals
• Less
involved
- Questions
- Feedback
• Recognise
achievement
Teamwork - learning from Wildlife
Lessons from Geese
Lesson 1 - Goal Setting
• As each goose flaps it’s wings, it creates an ‘uplift’ for
the birds that follow. By flying in a ‘V’ formation, the
whole flock adds 71% greater flying range than if each
bird flew alone.
• Lesson:
People who share a common direction and sense of
community can get where they are going more quickly
and easily because they are travelling on the thrust of
one another.
Lesson 2 - Job Sharing
• When a goose falls out of formation, it suddenly feels
the drag and resistance of flying alone. It quickly moves
back into formation to take advantage of the lifting
power of the bird immediately in front of it.
• Lesson:
If we have as much sense as a goose, we stay in
formation with those headed where we want to go. We
are willing to accept their help and give it out to others.
Lesson 3 - Leadership Sharing
• When the lead goose tires, it rotates back into the
formation and another goose flies to the point position.
Lesson:
• It pays to take turns doing the hard tasks and sharing
leadership. As with geese, people are interdependent
on each other’s skills, capabilities and unique
arrangements of gifts, talents or resources.
Lesson 4- Encouragement/recognition
• The geese flying in formation honk to encourage those
up front to keep up their speed.
Lesson:
• We need to make sure our honking is encouraging. In
groups where there is encouragement the production is
much greater. The power of encouragement( to stand
by one’s heart or core values and to encourage the
heart and core of others) is the quality of honking we
seek.
Lesson 5- Caring
• When a goose gets sick, wounded or shot down, two
geese drop out of formation and follow it down to help
and protect it. They stay with it until it dies or is able to
fly again. Then they launch out with another formation
or catch up with the flock
Lesson:
• If we have as much sense as geese, we will stand by
each other in difficult times as well as when we are
strong.
Teamwork - learning from Wildlife
What might this mean for me?
A recipe for success – overview
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•
•
•
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•
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What do we mean by a team?
Groups vs teams?
Benefits of teams
Characteristics of teams
A couple of models about teams
My own team and options for development
Where to get more help
Thanks for your time and input
Any questions?