IM/IT Measurement Framework
Enterprise Issues
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What is IT’s contribution to the company?
How’s our performance compared to others?
Which improvements should I fund?
What training/tools must we invest in?
Are our customers satisfied?
Senior Management
Balanced Scorecard
Activity-Based Costing
Cost/Benefit Analysis
Customer Satisfaction
Performance
Measures
Process Issues
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How consistently are we performing?
Are our processes capable?
Are our processes in control?
Which processes require improvement?
What is the ROI of improvement efforts?
How are improvement efforts progressing?
Project Issues
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How big is this project?
Is the project plan feasible?
How is the project progressing?
How much growth has occurred?
What corrective actions are needed?
When will we be ready to deliver?
Benchmark
Measurement
Repository
Process Improvement
Process
Measures
Improve
Control
Goals Define
&
Objectives
Executive
Process
Project A
Measure
Enterprise
Database
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How big is the application?
Which modules are defect-prone?
What are the support requirements?
Which applications cost the most to maintain?
What are the quality & growth trends?
Repository
System
Benchmarking
Project B… Project N
Product Issues
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Applications
Projects
Employees
Customers
Assessments
Process Definition
Action Planning
Defect Prevention
SPC for IT
Product X
Product Y
Project/
Product
Data
Project Measurement
Training and Workshops
Data Collection Systems
Historical
Data Analysis
Measures
IT Measurement Framework
Senior Management
Performance
Measures
Enterprise
Measurement Benchmark
Repository
Goals
&
Objectives
Process Improvement
Process
Process
Measures
Enterprise
Database
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Improve
Control
Define Executive Measure
Process
Project
Product
Applications
Projects
Employees
Customers
Project A Project B… Project N
Product X
Product Y
Project/
Product
Data
Historical
Measures