The University of Maryland Robert H. Smith
School of Business
The Robert H. Smith School of Business at the University of Maryland, College Park is
ranked number 7 in the U.S. and number 24 in the world for the quality of its EMBA
(The Economist, 2015). Talk to us about your business management development
needs and check out our strengths in strategy, systems thinking, creativity, innovation, entrepreneurship, collaboration, transformational IT, cyber security and business analytics. Ask us how we use executive coaching and action learning within
blended learning experiences. Learn more at www.rhsmith.umd.edu and
www.rhsmith.umd.edu/programs/executive-education.
IMPACT
Networking and Knowledge Exchange
May 2, 2016
8:00 AM — 3:30 PM
Hosted by
Willis Towers Watson is a leading global advisory, broking, and solutions company
that helps clients around the world turn risk into a path for growth. With roots dating
to 1828, Willis Towers Watson designs and delivers solutions that manage risk, optimize benefits, cultivates talent, and expands the power of capital to protect and
strengthen institutions and individuals. With more than 14,000 associates around the
world, Willis Towers Watson offers consulting, technology and solutions in the areas
of benefits, talent management, rewards, and risk and capital management.
Airlines Reporting Corporation
300 Wilson Boulevard
Arlington, VA 22201
Airlines Reporting Corporation (ARC) is a leading technology solutions company
providing the U.S.-based travel industry with world-class business products, travel
agency accreditation services, process and financial management tools, and powerful
data analytics. With over 30 years of transaction settlement history, ARC has become
the financial backbone of travel distribution and the leading source of data collection
for global airline ticket transactions. Putting its customers first, ARC serves the needs
of airline carriers, travel agencies, corporate travel departments, emerging markets
and government agencies by providing stellar products, tools and services.
IMPACT AGENDA
IMPACT AGENDA (Cont.)
08:00 AM
Registration and Breakfast
10:55 AM
08:30 AM
Program Welcome
Samantha James, Director, Executive Education, Robert H. Smith
School of Business, University of Maryland, College Park
Kianna Boatswain, Assistant Director, Executive Education,
Robert H. Smith School of Business, University of Maryland, College
Park
09:00 AM
The Role of HR in ARC’s Business Strategy: A Dream Come
True
The session will explore the culture change journey that ARC has
been engaged in from changing its vacation policy to its performance management approach.
Marsha Wiggins, Deputy Chief Human Capital Office, USDA
12:00 PM
Networking Lunch
12:30 PM
YOU—The Brand: Building Impressions and Connections
What do people say about you when you leave the room? Is it
what you want them to say? Your brand and your relationships
are two critical components of your future success. In this workshop Michelle Tillis Lederman, CEO and Founder of Executive
Essentials, will discuss how to determine you brand attributes,
demonstrate the nuances of body language on your professional
presence, and discuss how to strengthen the relationships in
your network, expanding upon lessons from her book 11 Laws of
Likability.
Helena Light Hadley, Vice President & Chief Human Resources Officer, Airlines Reporting Corporation
10:05 AM
Performance Management/Career Lattice
In this rapidly changing business environment, organizations are
looking for ways to improve employee performance to achieve its
business objectives. Based on our experience, Willis Towers Watson believes conventional approaches (and making “tweaks”) to
the current performance management programs will not deliver
the desired ROI. We also know that hot trends in performance
management design and market prevalence information don’t always translate into what’s best for an organization. During this
discussion, Towers Watson will share our point-of-view related to
 Why Performance Management continues to disappoint
 Market trends impacting Performance Management
 Key considerations and an approach for enhancing performance management
Elise Freedman, Director, Talent Management, Willis Towers Watson
1
Strategies to Build a Diverse and Inclusive Workforce
Learn the key steps that have been taken to help “The People’s
Department” at USDA build a diverse and inclusive workforce,
through recruiting, hiring, and employee development, and be
prepared to share strategies that have worked well at your organization.
Michelle Tillis Lederman, CEO, Executive Essentials
02:05 PM
The Body of a Leader
Inspired leaders have a vision for the future, and understand that
achieving their vision requires enrolling others in what they’re
up to in the world. The future is uncertain territory though –
there are no facts or guarantees, only possibilities – and people
follow leaders they trust to navigate them into the unknown.
Part of how leaders produce trust is through their presence, and
our bodies have a lot to do with that. Staying centered in the face
of breakdowns, inspiring the confidence of others, and standing
firm in our commitments despite the call of competing priorities
are all ways we can embody a more powerful leadership presence. This experiential session introduces somatic practices you
can use to develop The Body of a Leader, and gain access to a
powerful source of wisdom – yourself!
Mira Panek, ACC, Co-founder, Inspired Action Network
Brennan Smith, ACC, Co-founder, Inspired Action Network
2
BIOS
holds a
Bachelor of Science in Psychology and a Bachelor of Arts in
Criminal Justice from the University of Maryland, College Park.
Samantha also holds a Masters in Business Administration
from the University of Maryland, University College. She oversees all non-degree program operations and is responsible for
domestic and international business development. Sam’s international focus is China and Africa. Before coming to the
University, Samantha worked for 2 years as a Coordinator
with the Corporate Executive Board of Washington, DC.
Helena Light Hadley leads the company's people strategy and total rewards program designed to support organizational and cultural change at ARC. Helena came to ARC in
May 2013 from Rolls-Royce, where she led talent management and organizational development for the Global Defense
Sector and North American Region.
She began her career at Marriott International, as the director of training and development, rising to vice president of
staffing and development. After Marriott, Helena held diverse executive positions focused on human resources at a
number of tier-one companies, including Invensys, Constellation Energy, Honeywell and Financial Industry Regulatory Agency (FINRA).
Helena holds a bachelor's degree in speech communication from The Catholic University
of America and a master's degree in communication from The University of Maryland, as
well as post-graduate studies in industrial-organizational psychology.
BIOS (Cont.)
Elise Freedman is a Director specializing in Talent Management in the Washington DC office of Willis Towers Watson as well as the Mid-Atlantic Line of Business Leader for
RTC. For over twenty four years, Elise has worked with clients to align their talent management processes with their
business strategy to drive engagement and business results.
Her recent talent management and change management
projects have included:
Developing the talent management strategy for a large
healthcare organization, a global manufacturing company
and a large insurance company. Designing the performance
management, succession planning and career development
processes and supporting the implementation of an integrated talent management platform for a Fortune 1000 retail organization, a global consumer products manufacturer
and a large insurance company. Developing the career framework, career development
program, competency structure and models and development programs for an international finance institution. Leading a multi-million dollar initiative to support the talent
related transformation activities for large Utility Company including developing the
selection process and tools for officers and all non-union employees, developing job
descriptions and market pricing for new roles and supporting all the change and communication activities. Among others.
Role at Willis Towers Watson
Elise Freedman is the Rewards, Talent and Communication & Change Management Line
of Business Leader, and the Director of Talent Management & Organizational Alignment
in the Washington DC office of Willis Towers Watson.
Education and Credentials
Elise is certified and/or has utilized a number of assessments including Saville, Facet5,
various 360 Degree Assessment tools, DISC, MBTI and Hogan. She frequently speaks
and writes on a number of human resources topics including talent management, performance management, talent acquisition and onboarding, succession planning, leadership development, and learning and development. She has presented at conferences for
Society of Human Resources, American Society of Training and Development, IHRIM,
Linkage, World at Work, and Bersin.
Elise holds a Master of Business Administration degree from George Mason University
with a concentration in Management and Marketing. She also holds a Bachelor of Science degree in Psychology from Tulane University.
3
4
BIOS (Cont.)
Marsha Wiggins currently serves as the USDA Deputy
Director in the Office of Human Resources Management
(OHRM), Departmental Management. In this role she is responsible for providing oversight and direction to the OHRM
staff responsible for activities directly affecting the delivery
of Federal HR management programs, strategies and initiatives to more than 100,000 employees both national and internationally. Ms. Wiggins joined USDA in 2011 as the Chief
Human Resources Officer for the Marketing and Regulatory
Programs (MRP) Mission Area which services Animal and
Plant Health Inspection Services, (APHIS), Agricultural Marketing Services ( AMS) and Grain Inspection, Packers and
Stockyard Administration ( GIPSA).
During her tenure with MRP, Ms. Wiggins implemented Hiring Reform and established the
MRP HR Center of Excellence. She received the Secretary’s Honor Award for Excellence
for Cultural Transformation. She also served as Chair for APHIS’ Talent Management
Leadership Development Board and the Emerging Leaders Program. Prior to joining
USDA she spent 18 years with the legacy US Customs Service. During her tenure with US
Customs, she was appointed to the position of Deputy Executive Director, Container Security Initiative with responsibility for managing global teams responsible for protecting the
movement of people and good entering and leaving the United States. She held the position of Deputy Executive Director for Human Resources Management Services in the Office of the Secretary, Department of Homeland Security. She has been recognized for her
exceptional leadership, innovation and support of Cultural and Hiring Transformation in
USDA. She led an HR Integrated Project Team as part of the Secretary’s Administrative
Solutions Program. Ms. Wiggins was recently recognized for her leadership by USDA’s
Women’s Networking Program. Ms. Wiggins’ HR philosophy is to provide mission results
through service excellence and innovation. She is a native Washingtonian and a graduate
of George Washington University.
3
BIOS (Cont.)
Michelle Tillis Lederman named one of Forbes Top 25
Networking Experts, is the author of The 11 Laws of Likability, Heroes Get Hired, and Nail The Interview - Land The
Job. Michelle is the founder and CEO of Executive Essentials, a training company that provides customized communications and leadership coaching and training programs. Michelle believes real relationships lead to real
results and specializes in teaching people how to communicate with confidence, clarity, and connection.
Her clients include JPMorgan, Morgan Stanley, J&J,
Deutsche Bank, GE, MetLife, Sony Music, Jazz at Lincoln
Center, and Madison Square Garden. Michelle served as an
Adjunct Professor at NYU, is on the faculty of the American
Management Association and Rutgers Executive Education and the advisory board of
Kean’s Global Business School.
Michelle’s has appeared on NBC, CBS, Fox, Gayle King, NPR, and Martha Stewart Living.
She has been featured in the NY Times, Wall Street Journal, MSNBC, Working Mother,
Real Simple, US News & World Report, USA Today, AOL, Forbes, CNBC, and About.com
among others.
Michelle spent a decade in finance with positions in audit, M&A, financial consulting, VC,
and hedge fund investing. She received her BS from Lehigh University, her MBA from
Columbia Business School, and her coaching certification from iPec. Executive Essentials is a certified Women Business Enterprise.
To learn more about Michelle, visit:
Websites: www.michelletillislederman.com/, www.executiveessentials.org/
Book Sites: www.11lawsoflikability.com/, www.heroesgethired.com/
Michelle Ledermam
mtlederman
Michelle Tillis Lederman
Communication Expert Speaker
4
BIOS (Cont.)
IMPACT Save the Date!
Monday November 7, 2016
Brennan Smith has dedicated his life to serving & training collaborative leaders who are creating a sustainable future for the planet and its people.
This vision of global collaboration has taken form through
his consulting work in the public and private sectors, his
community leadership in the business sector, and his founding membership in the Association of Transformational
Leaders.
Through his books, retreats, web products, The Samurai
Game® and consulting engagements, Brennan has helped over 200,000 individuals to
elevate their vision and effectiveness. He’ll know that he can stop pursuing his vision
when the entire world is collaborating peacefully or he is dead, whichever comes first.
Mira Panek is an executive coach and educator who
works with organizations and individuals to develop the
key leadership competencies that drive success and produce breakthrough results. She partners with companies
seeking to build high-performing cultures that sustain
growth, engagement and profitability.
She also enjoys working with teams to achieve the alignment that generates not only more productivity but also a
lot more fun at work.
As a coach, Mira helps executives and rising professionals
learn to exercise leadership effectively as part of their natural self-expression, and develop an authentic leadership presence. Mira holds an ACC credential from the International Coach Federation and is a Certified SOARTM Facilitator.
5
Monday February 6, 2017
Monday May 1, 2017
Monday November 6, 2017
Contact us:
Samantha James
sjames@rhsmith.umd.edu
301-405-1934
Caela Rios
crios@rhsmith.umd.edu
301-405-9169
Kianna Boatswain
kboatswain@rhsmith.umd.edu
301-405-9562
Chris McKeown
cmckeown@rhsmith.umd.edu
301-405-8464
Robert H. Smith School of Business
2417 Van Munching Hall
University of Maryland
College Park, MD 20742
6