Caroline Epley Batka
1200 South Hayes Street  Arlington, VA 22202  (703) 413-1100 ext. 5357  [email protected]
PROFESSIONAL SUMMARY
Dynamic professional with extensive experience working with federal agencies and non-profit oversight organizations seeks advanced
opportunities in policy analysis and project management. Experienced and knowledgeable in helping government agencies use
leadership and management techniques to improve programs, measure outcomes and growth, and deliver on their missions.
EDUCATION
University of Washington, Evans School of Public Affairs
Master of Public Administration
June 2011
Seattle, WA
Virginia Tech
Bachelor of Arts: Communication, Political Science  Magna Cum Laude
May 2008
Blacksburg, VA
Burgundy School of Business Dijon, France  Semester abroad
Spring 2007
WORK EXPERIENCE
RAND Corporation
Arlington, Virginia
Project Associate
June 2014—Present
 Works with multidisciplinary teams on a range of studies related to health care, the psychological health of military service
members and veterans, and U.S. Army programs:
o Co-leads a $1.7M research team of 23 staff on an assessment of the U.S. Department of Veterans Affairs and the laws and
policies governing outsourced healthcare
o Manages project activities and conducts research and analysis for the 2014 RAND Military Workplace Survey (the largest
survey of the U.S. Department of Defense ever conducted, which was sent to more than half a million service members
with a project budget of $6.5M)
o Evaluates performance and leads client communication for seven programs in the Welcome Back Veterans initiative
o Assesses U.S. Army processes for implementation, maintenance, and upgrade of Enterprise Resource Planning systems
Research Assistant
Oct 2011—June 2014
o Conducted research, writing, and analysis on military caregiver programs and policies
o Evaluated DoD programs for treating PTSD, depression, and traumatic brain injuries
o Collaborated on a comprehensive review of all of the U.S. Army’s programs and projects to identify potential activities for
consolidation or elimination to accommodate the reduced defense budget
o Wrote analytical reports on Ground Combat Vehicle capabilities for use in U.S. Army decision-making on acquisitions
U.S. Government Accountability Office
Seattle, Washington
Analyst Intern
June – Sept 2010
 Collaborated on GAO Physical Infrastructure Team’s report that analyzed assessments of the benefits and costs of rail and
transportation systems to standardize choices and resource allocation requirements for decision-makers
o Spearheaded knowledge management efforts to capture information shared during project data collection
o Analyzed interview data to identify trends and key topics to inform report writing and evaluation
o Conducted interviews with external stakeholders and gave oral presentations to internal stakeholders
National Academy of Public Administration
Washington, DC
Research Associate
May 2008 - Sept 2009
 Provided operational support to matrixed project teams through research, writing, and report editing for four major Academy
studies that reviewed government agencies’ policies and programs:
o Collaborated to apply the balanced scorecard framework to the Department of Veterans Affairs’ management approach,
researched veterans’ demographic data, and coordinated integration of agency comments into the final report
o Facilitated research to establish National Park Service performance metrics for historic preservation
o Conducted research and analysis on management at the Department of Homeland Security’s Science and Technology
Directorate to make recommendations that led to streamlined processes
o Synthesized staff survey data with results of senior leadership interviews to make overarching recommendations for
improving management and policies at the Department of Commerce’s Office of Inspector General
 Served as liaison to the Public Service Standing Panel—a group of 150 Fellows of the Academy focused on human resource
management in the public sector. Planned and monitored event logistics and communications.
Caroline Epley Batka
Curriculum Vitae, p. 2
OTHER WORK EXPERIENCE
Graduate and Professional Student Senate, University of Washington
Seattle, Washington
Executive Assistant
Oct 2010 – June 2011
 Facilitated communication, meetings, and other administrative needs for the President of the Graduate and Professional
Student Senate
 Responded quickly and effectively to address significant budget cuts to higher education funding
 Led student advocacy efforts to continue access to the non- resident tuition waiver through collaboration with university
administrators
Disabled American Veterans
Seattle, Washington
Intern
Jan – June and Sept - Oct 2010
 Directed clients on the phone and in-person to assist them with claims information and advocacy needs
 Managed, recorded, and updated veterans claims information in national and interagency databases to ensure quality
processing
U.S. Department of Veterans Affairs, Office of Congressional and Legislative Affairs
Washington, DC
Intern
Summers 2007, 2006; Winter Break 2008, 2007
 Presented written documentation on hearings and briefings to VA senior executives
 Obtained intelligence from congressional staff and authorizing committees to prepare witnesses
 Participated in prepping witnesses, coordinating briefings and transportation in addition to many other administrative duties
U.S. House of Representatives, Veterans Affairs Committee and Office of Congressman Rick Renzi Washington, DC
Intern
May – Aug 2005
 Responsibilities included: responding to constituent mail, preparing for and documenting hearings, and data entry
PUBLICATIONS
E.R. Pedersen, N. K. Eberhart, K.M. Williams, T.L. Tanielian, C. Epley, & D.M. Scharf. Public-private partnerships for providing
behavioral health care to veterans and their families: what do we know, what do we need to learn, and what do we need to do?
RAND Corporation; RR-994-NYSHFzMTF. Santa Monica, CA: May 2015.
K.A. Hepner, C.P. Roth, C. Farris, Coreen, E.M. Sloss, G. Martsolf, H.A. Pincus, Harold Alan, K.A. Watkins, C. Epley, D. Mandel,
S.D. Hosek, & C.M. Farmer. Measuring the quality of care for psychological health conditions in the military health system:
candidate quality measures for posttraumatic stress disorder and major depressive disorder. RAND Corporation; RR-464-OSD.
Santa Monica, CA: April 2015.
E. C. Wong, L. H. Jaycox, L. A. Ayer, C. Epley, R. S. Harris, S. Naftel, & S. M. Paddock. Evaluating the Implementation of the ReEngineering Systems of Primary Care Treatment in the Military (RESPECT-Mil). RAND Corporation; RR-588-OSD. Santa
Monica, CA: April 2015.
A. R. Morral, K. L. Gore, T. L. Schell, L. H. Jaycox, B. Ghosh-Dastidar, C. Farris, R. Beckman, B. Bicksler, Q Burkhart, J. HawesDawson, M. N. Elliott, C. Epley, J. Hiday, D. Kilpatrick, S. Kistler, C. Martin, A. G. Peele, A. Street, T. Tanielian, M. E. Totten,
& K. M. Williams. Sexual Assault and Sexual Harassment in the U.S. Military: Top-Line Estimates for Active-Duty Service
Members from the 2014 RAND Military Workplace Study. RAND Corporation; RR-870. Santa Monica, CA: December 2014.
A. R. Morral, K. L. Gore, T. L. Schell, L. H. Jaycox, B. Ghosh-Dastidar, C. Farris, R. Beckman, B. Bicksler, Q Burkhart, J. HawesDawson, M. N. Elliott, C. Epley, J. Hiday, D. Kilpatrick, S. Kistler, C. Martin, A. G. Peele, A. Street, T. Tanielian, M. E. Totten,
& K. M. Williams. Sexual Assault and Sexual Harassment in the U.S. Military: Top-Line Estimates for Active-Duty Coast Guard
Members from the 2014 RAND Military Workplace Study. RAND Corporation; RR-944. Santa Monica, CA: December 2014.
T.L. Tanielian, C. Farris, C. Epley, C. M. Farmer, E. Robinson, C. Engel, M.W. Robbins, & L.H. Jaycox. Ready to Serve:
Community-Based Provider Capacity to Deliver Culturally Competent, Quality Mental Health Care to Veterans and Their
Families. RAND Corporation; RR-806-UNHF. Santa Monica, CA: November 2014.
T. L. Tanielian, L.T. Martin, & C. Epley. Enhancing capacity to address mental health needs of veterans and their families: the
Welcome Back Veterans Initiative. RAND Corporation; RR-719-MTF. Santa Monica, CA: September 2014.
Caroline Epley Batka
Curriculum Vitae, p. 3
R. Ramchand, T.L. Tanielian, M. P. Fisher, C. A. Vaughan, T. Trail, C. Epley, P. Voorhies, M. Robbins, E. Robinson, & B. GhoshDastidar. Hidden Heroes: America’s Military Caregivers. RAND Corporation; RR-499-TEDF. Santa Monica, CA: April 2014.
K. A. Hepner, C. P. Roth, C. Farris, E. M. Sloss, G. Martsolf, H. Pincus, K. E. Watkins, C. Epley, D. Mandel, S. Hosek, & C. M.
Farmer. Assessing the Quality of Care for Psychological Health in the Military Health System: Environmental Scan and
Candidate Measures for PTSD and Major Depression. RAND Corporation; RR-464-OSD. Santa Monica, CA: February 2014.
L.T. Martin, C. Farris, A.M. Parker, & C. Epley. The Defense and Veterans Brain Injury Center Care Coordination Program. RAND
Corporation; RR-126-OSD. Santa Monica, CA: August 2013.
U.S. Government Accountability Office. Intercity Passenger and Freight Rail: Better Data and Communication of Uncertainties Can
Help Decision Makers Understand Benefits and Trade-offs of Programs and Policies. GAO-11-290. February 24, 2011.
National Academy of Public Administration. Department of Homeland Security Science and Technology Directorate: Developing
Technology to Protect America. Washington, D.C.: 2009.
National Academy of Public Administration. After Yellow Ribbons: Providing Veteran-Centered Services. Washington, D.C.: 2008.
OTHER PUBLICATIONS
S. Williams, K. Gierlack, C. Epley, & R. Sanchez. Evaluation of Nlets-Enabled Image Sharing. RAND Corporation; not available to
the general public. Santa Monica, CA: March 2015.
M. Linick, K. Pfrommer, C. Epley, T. Bonds, & B. Held. What the Army Should Stop Doing: Perspectives of HQDA Senior
Leaders. RAND Corporation; not available to the general public. Santa Monica, CA: September 2014.
C. Epley, T. L. Tanielian, & L.T. Martin. The Welcome Back Veterans Initiative: overview of site performance and lessons learned.
RAND Corporation; not available to the general public. Santa Monica, CA: August 2014.
K. A. Hepner, C. M. Farmer, C.P. Roth, E.M. Sloss, C. Farris, C. Epley, D. Mandel, G. Martsolf, K. E. Watkins, H. A. Pincus.
Assessing the quality of care for psychological health in the military health system: environmental scan and preliminary set of
candidate PTSD measures. RAND Corporation; not available to the general public. Santa Monica, CA: June 2013.
B. D. Stein, L. A. Ayer, Lynsay.; T.L. Schell, C. Epley, E. Weinberg, T. L. Barrell, T. L. Tanielian. Effects of changes to deployment
length, experiences and dwell time on Army behavioral health: summary of an expert working group meeting. RAND
Corporation; not available to the general public. Santa Monica, CA: August 2012.
AWARDS
RAND Spotlight Award for Excellence in Research Contributing to the Environmental Scan of Programs to Support Military
Caregivers: January 2014
Virginia Tech Communication Scholarship recipient for outstanding essay on communication studies: August 2004
Computer Skills: ATLAS.ti (qualitative data analysis), SPSS (statistical analysis), Visio, EndNote, LexisNexis, Word, Excel,
Outlook, PowerPoint
Analyst training: Literature review, quotation sorting for qualitative interview analysis, Excel, Word, PowerPoint, SharePoint,
Adobe Connect, classified computing and reporting, human subjects research certification
Foreign Languages: Intermediate French, basic Slovak
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Caroline Epley Batka