Student Development Division Annual Program Review Update 2012/13 Library Section 1 - Program Information
1.0 Name of Program: Library
1.1 Program Review Authors: Lynn Durkee, Michelle Goldsmith, Jessica Herrera, Amanda Jones, MaryGrace McGovern, Tim Miller, Ruth
Moon, Sheila St. John, Greg Toleno
1.2 Program Director Signature:
1.3 Vice President Signature:
MaryGrace McGovern
Keith Snow-Flamer
Date: 15 Oct 2012
Date: October 25, 2012
1.4 Program mission: To provide high quality services and programs that promote information literacy, life-long learning skills, and a spirit of free
inquiry in CR students and the campus community. To provide organized information resources that supports the achievement of the program and
learning outcomes throughout the college. To provide an environment physical and virtual, conducive to the access, use, study, and understanding
of information resources and to the development of a community of learners.
1.4.1 State briefly how the program mission supports the college mission:” College of the Redwoods puts student success first by providing
outstanding developmental, career technical, and transfer education. The College partners with the community to contribute to the economic vitality
and lifelong learning needs of its service area. We continually assess student learning and institutional performance and practices to improve upon
the programs and services we offer.”
The Library supports the college’s mission by supporting success in all area of developmental, career technical and transfer education through the
provision of accessible organized information resources both physical and virtual.
1.4.2 Program goals:
a) Improve printing access and efficiency with use of wireless technology for laptop users:
b) Participate in the California Community Colleges Library/Learning Resources Data Survey:
c) Continue and expand bi-annual Library Satisfaction Survey to include new demographic data; ethnicity, age and gender.
d) Continue with the “Reference Services Assessment Plan.”
1.4.3 Describe how the program goals support institutional planning and goals (Strategic Plan, Education Master Plan, Enrollment
Management Plan, etc.):
A) Improve printing access and efficiency with use of wireless technology for laptop users:
1/7/2013 Page 1 SP Goal 1 Ensure Student Success, EMP Goal 4 Maintain Technological Relevance
B) Participate in the California Community Colleges Library/Learning Resources Data Survey:
EMP Goal 3 Practice Continuous Quality Improvement 3.4 Systematically use data to inform decision making.
C) Continue and expand bi-annual Library Satisfaction Survey to include new demographic data; ethnicity, age and gender
EMP Goal 1 Ensure Student Success 1.2 Improve Support for Students
D) Reference Services Assessment Plan
EMP Goal 3.4 Systematically use data to inform decision making
E) Continue to offer friendly customer service to Library users.
EMP Goal 1 Ensure Student Success 1.2 Improve Support for Students
Section 2 - Data Analysis
2.0 Program Staffing/Budget Data and Indicators
(Past years)
Provide information to show changes over time (steady, increasing, decreasing, etc.). Insert additional rows as needed for your key performance
indicators (KPI’s), such as program services, functions, student contacts, etc.
2010/11
2011/12
Observations (steady/increasing/decreasing)
2.1 Staffing/Budget
FTE Faculty and Staff
8.97
8.97 Calculations include Del Norte and Mendocino. Staffing is steady between 20102011 and 2011-2012
FTE Additional
1.27 FTE
1.17 FTE Work Study Students (Decrease of $4,000)
Workforce
Personnel (Dollars)
$ 565,769.00
$ 570,163.63 (Steady)
Discretionary (Dollars)
$ 52,641.98
$ 43,134.64 2010-11 budget shows encumbrance for databases. Change of book keeping in
paying for databases in same year. (Decrease)
Other
2.2 Program Indicators
Number of items printed
Number of Visits to
Library Catalog (includes
databases)
Number of Visits to
Databases
141,436
8,527
148,533
104, 357
61,349
78,344
1/7/2013 Page 2 2.3 Describe how these changes affect students and/or the program: Decrease in funding for work-study students increases the time library staff is
alone at the circulation desk and increases wait time for students needing services.
2.4 Provide any other relevant information, or recent changes, that affect the program: Several library databases are now provided to CCCs by
the Chancellors Office at no cost. This allows the librarian discretion in using District funds in selecting databases and materials that meet local
needs.
Section 3 –Critical Reflection of Assessment Activities
3.0 Student Learning Outcomes & Program Outcomes Assessed in the Current Cycle
Program Outcome 1: The library’s print collections are of sufficient quantity, quality, and are being used by students
Program Outcome 2: The content or subjects of the print collections are supportive of the college’s courses and programs.
Program Outcome 3: Make netbooks/laptops available for check-out to students.
Program Outcome 4: Complete wireless printing options for students using personal or library netbooks/laptops.
Program Outcome 5: Increase staff knowledge of Koha open-source library catalog
Program Outcome 6: Increase usage of library blog by students and faculty
(2011/2012)
3.1 Summarize the conclusions drawn from the data and the experience of staff working to achieve the outcomes:
Result of Assessments
Program Outcome 1 and Program Outcome 2: The library’s print collections, college-wide, were assessed for quantity, quality, and subject match
to courses and programs, currency, and usage rates by location and subject.
Analysis of the data shows program outcomes achieved.
Recommendations are for further detailed study at the next cycle.
A critical recommendation is to improve the currency of the collection through weeding and purchase of new materials.
(See the report, Library Collection Assessment: Books posted on the assessment pages with other artifacts, or archived in the Academic Senate
agenda & meeting packet for 09/21/2012)
Program Outcome 3: Make Netbooks/Laptops available for check-out to students.
Computer access for students has been increased with the purchase of Netbooks/Laptops (See the Library Statistics artifact posted on the
assessment pages to note the usage rates). Also, the group Associated Students College of the Redwoods (ASCR), noting that the Eureka campus
was able to purchase these laptops, offered to purchase the same for the Del Norte and Mendocino Libraries.
Program Outcome 4: Complete wireless printing options for students using personal or library netbooks/laptops.
This part of the project is on the schedule for the Information Technology department for installation.
1/7/2013 Page 3 Program Outcome 5: Increase staff knowledge of Koha open-source library catalog.
This is an ongoing goal for all staff as the Koha system evolves via open source functionality to meet the needs of the library users. Currently, staff
is adept in utilizing the main functions of the system; checking materials in and out, cataloging materials, noting over-due materials, and
maintaining usage statistics within course discipline and subject matter, and inventory to note loss or misplacement of materials.
Program Outcome 6: Increase usage of library blog by students and faculty. This outcome has evolved into using emerging technologies, such as
twitter, to communicate and engage users with the library community. Suggestions from staff regarding the need at times to communicate longer
messages indicate that a Facebook account may also be useful.
3.2 Summarize how assessments have led to improvement in Student Learning and Service Area Outcomes: Items in 3.1 all support the Library
Mission Statement.
3.3 (Optional) Describe unusual assessment findings/observations that may require further research or institutional support:
Section – 4 Evaluation of Previous Plans
4.1 4.1 Describe plans/actions identified in past program reviews and their current status. What measurable outcomes were achieved due to
actions completed.
Actions
Current Status
Outcomes
Purchase Laptops
Complete
Assists in meeting the need noted in the Student Satisfaction Survey
from 2011 whereby respondents noted a low satisfaction rating of 3.3
in response to the question, “The library computers are adequate for
my needs.”
Find an affordable replacement
system for the Library Catalog that
serve the needs of students, reduce
costs to the District, and reduce the
amount of time that IT needs to
spend providing technical support.
Complete
Assists in meeting Strategic Goal of Fiscal and Operational
Sustainability
4.2 (If applicable) Describe how funds provided in support of the plan(s) contributed to program improvement:
No additional funds from the
library budget were spent on the items noted above. Funding for the lap-tops came from the fines/copy budget (student self-supporting budget), and
the costs for the Library catalog-Koha, was greatly reduced when the District switched providers due to library and IT staff working together to
identify an open-source vendor to provide service. Funding for this resource is provided by the IT department.
1/7/2013 Page 4 Section – 5 Planning
5.0 Plan for Future Improvements
(2012/2013)
Based on institutional plans, data analysis, student learning outcomes, program outcomes, the assessment of those outcomes, and your critical
reflections, describe the program’s Action Plan for the 2012/13 academic year. If more than one plan, add rows. Include necessary resources.
(Only a list of resources is needed here. Provide detailed line item budgets, timelines, supporting data or other justifications in the Resource
Request).
(link to two year assessment plan)
5.1 Program Plans
Provide access to Wireless Printing
Student Success and
Access (Core Value)
Technological Relevance
(Strategic Plan Goal
(SPG) 4.4)
Participate in the California Community
Colleges Library/Learning Resources
Data Survey
Educational Excellence
and Innovation
(Core Value) EMP Goal
3.4 Systematically use
data to inform decision
making.
Honoring Diversity (Core
Value) and EMP Goal
1.6 Improve success
among underrepresented
populations.
Allows for
assessment of best
practices in student
learning as it
pertains to libraries.
Expected Impact on
Student Learning or
Service Area Outcomes
Technological Relevance
SPG 4.4
Allows students to use
current technology to
complete school work.
This supports the learning
environment as noted in
SPG 4.
Broadens the
understanding of best
practices within our peer
libraries. Provides a
baseline of comparison.
Please see Reference
Services artifact
Please see
Reference Services
Please see Reference
Services artifact
Action to be taken:
Continue and expand bi-annual Library
Satisfaction Survey to include new
demographic data; ethnicity, age and
gender. Includes Del Norte and
Mendocino.
Continue with the Reference Services
Assessment Plan. Includes Del Norte and
Relationship to
Institutional Plans
1/7/2013 Relationship to
Assessment
Page 5 Resources Needed
Human. As time
allows, need for IT
to install.
Human. Staff time
to complete report.
Staffing is adequate
for this purpose.
Please see
Reference Services
Mendocino.
Include Del Norte and Mendocino
Program Review Discussions with Eureka
Library and Academic Support Center
discussions.
artifact
artifact
EMP Goal 3.4
Systematically use data
to inform decision
making
5.2 Provide any additional information, brief definitions, descriptions, comments, or explanation if necessary. Section 6 ‐ Resource Requests 6.0 Planning Related, Operational, and Personnel Resource Requests. Requests must be submitted with rationale, plan linkage and estimated costs. Request
Check One
Amount
Recurring
Rational
$
Cost Y/N
Linkage
Planning Operational Personnel
Part Time Librarian
x
33K (aprox)
y
SP 1.4
EMP 1.2 and 3.2
Replacement of Carpeting
x
Need bid
n
SP 4.2
Painting of interior of the LRC
x
Need bid
n
SP 4.2
Air conditioning for LRC 103
x
Need bid
n
SP 4.2
Funding source to improve book
x
$8,500.00
y
SP 1.2
collections where quality and quantity are
low.
Section 7‐ PRC Response by section (completed by PRC after reviewing the program review) 7.0 The response will be forwarded to the author and the supervising Director and Vice President: S.1. Program Information: Program supports education master and strategic plans S.2. Data Analysis: Program Indicators are “TBD” and not included. The PRC recommended returning to author for inclusion and analysis of program indicators. S.3. Critical Reflection of Assessment Activities: Program outcomes have been met. S.4. Evaluation of Previous Plans: Completed S.5. Planning: Plans are tied to mission and/or education master plan. S.6. Resource Requests: Resource requests are weak on links to Strategic Plan and Ed Master Plan. 1/7/2013 Page 6 Request Program Indicators be included and evaluated, and show direct links to the strategic and/or
education master plans.
1/7/2013 Page 7