Wasila Al Busaidi
Head of IT Zone Unit
Area of Expertise
Personal Summary
Manage technical employees duties & tasks
Prepare Budget Plans reports & required documentation
Participate effectively in department & College committees
Diagnosis & Problem Identification
System Backup
New Installation & Support of software
End User Support/ Maintenance
Security
Hardware Exposure
Training/Teaching
Ambitious & talented IT technical employee with a strong ICT
background. Possess deep knowledge in managing IT technician’s
workloads and responsibilities. Having exposure to wide range of
technologies and able to play a key role in diagnosing hardware and
software problems and to ensure that quality solutions meet
business objectives. Possessing a good team spirit, deadline
orientated and having the ability to organize and present complex
solutions clearly and accurately.
Looking for IT management position where I can develop the
department I am responsible for towards its goals and objectives.
Professional
Work Experience
Certifications:
Training
attended:
Systems:
Databases:
Languages:
Software:
CCNA-1 Networking Basic
PMP, Effective Communication
skills, Advanced Management of
Mandate and Motivation to
improve Work Performance
Vision 2000, UNIX, Windows
9X/NT/2000/XP/7, Solaris 10,
Linux
Oracle, Relational Databases like
MS SQL2008
Visual Basic, SQL, HTML, PHP, C++,
Java, Python, Javascript
MS Project, MS Visio, MS Office,
Visual Studio2008 & 2010
Sultan Qaboos University
Technician
1998 to 2002:
Responsible for installation and maintenance of software and IT
equipment’s including (but not restricted to) PC, laptop, printers,
scanners, LCD projectors and workstations. Provide technical help
rapidly for academic staff, employees and students. Connect
Computers & printers to SQU network domain. Attended Board
meetings. Teach MS-Office package and Programming language
such as Fortran
Sultan Qaboos University
Technician A
2002 -2006
In addition to the above responsibilities, I started running summer
trainings for undergraduate students (mostly from outside SQU). I
was responsible to follow up the requested software items through
procurement department and contact companies for faulty
hardware through CIS. I taught Visual Basic as lab assistant.
Sultan Qaboos University
Senior Technician A
2006-2010
In addition to the above responsibilities, I was given role of acting
superintendent for several times. I volunteered to run workshops
for CS students in Unix (Solaris 10) and volunteered to run
workshops (best practice during presentation) for Final year CS
students.
Sultan Qaboos University
Department Superintendent 2010 – 2014
Coordinates activities by scheduling work assignments, setting
priorities, and directing the work of technical employees. Evaluates
and verifies employee performance through the review of completed
work assignments and work techniques. Identifies staff development
and training needs and ensures that training is obtained. Directs the
receipt of technical help phone calls and the diagnosis of equipment
problems to assigned Technician. Supervises the ordering and
inventory of new software & hardware of computer system.
Supervises the training of users in the basic operation and
maintenance of desktop computers and related components. Prepare
the Annual budget and set the department requirements of hardware
and software. Prepare the IT policies and procedures in the
department with corporate of Center of Information System.
Personal Skills
Problem Solving
Good in Time Management
Active member in committees
(Training, e-learning & Quality Assurance)
Excellent in Arabic & English Languages
Optimistic
Socialize
Determine
Sultan Qaboos University
Head of IT Zone Unit 2015 – Present
Develop & Revise mission, vision, objectives and responsibilities for
the Unit. Manage necessary IT support for the College. Lead and
manage the technical Team with clear structure and process. Prepare
employees annual report. Assess and participate in developing ICT
infrastructure in the College. Engage with management in
development plans, strategies, business proposal, and budget and
delivery time related to ICT. Actively participate in all assigned
committees. Utilize project management methodology to enhance
business communication. Manage and develop relationships with
internal and external senior stakeholders and vendors. Work with
other departments within the college to improve and enhance ICT
environment. Organize required workshops for the use of learning
support software such as Moodle and other Software. Overseeing the
development of the software needed by College. Follow the current
development and trend in the IT Technology. Apply security and
safety requirements in place as the University rules to provide a
suitable working environment in the Department
Key Skills & Competency
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Hard worker and manage will under presser
Self-motivated & initiative to develop work performance
Ability to solve problems and play key role in resolving
conflicts
Able to prioritize in a complex, fast-paced environment
Self-discipline and work with minimum supervision
Self-organized and have ability to manage time
Ability to prepare necessary documentation
Personal Details
Academic Qualification
B.O. Box 338 Postal Code 312,
Al Musanaa- South Al Batinah Region
Office Tel : 24141404/24141401
M: 99266420
E : albusaidiw@gmail.com
MSc Management of Information system
Liverpool University
2012-2015
BSc
Computer Science
Sultan Qaboos University
1993-1998