 Recognize the significance of medication errors in the health care system.
 Differentiate human factors and environmental factors in error occurrence.
 Apply the systems approach in response to errors.
 Identify the core error prevention principles.
 Define the relationship between medication safety and continuous quality assurance (CQA) in community pharmacy practice.
 Share learning of medication safety with peers via communication channels such as safety bulletins.
This session will begin by providing the audience with an overview of the significance of medication errors (or medication incidents) in the health care system. The facilitator will provide an overview of medication safety and its relationship to continuous quality assurance in community pharmacy practice and go through the different response to medication errors – the person approach versus the systems approach.
Participants will also learn about the ISMP
Canada Medication Safety Self-Assessment
(MSSA), Community Pharmacy Incident
Reporting (CPhIR) Program, medication incident reporting and analysis, as well as error prevention principles.
PLEASE CHECK ONE :
 I do have an NSID # from the University
 I do not have an NSID # from the University
If you have indicated that you do not have an
NSID # (3 letters, 3 numbers); upon receipt of this form, you will be emailed a form to complete which will apply for an NSID # for you to be able to access the course online.
NAME: ____________________________
SCP#: ___________ NSID #:__________
EMAIL: ____________________________
PHONE:____________________________
REGISTRATION FEES:
Please check off the appropriate boxes.
 Online Course Registration - $147.00
GST Included.
 Cheque: enclosed & payable to “CPDP”
 Payment by VISA
 Payment by MasterCard
Complete the registration form and mail to:
CPDP
University of Saskatchewan
110 Science Place
Saskatoon, SK S7N 5C9
OR
Fax: 306-966-6377
OR www.usask.ca/cpdp
For questions: please call 306-966-6350
NO REGISTRATIONS WILL BE TAKEN OVER
THE PHONE

Speaker Biography
Certina Ho, R.Ph., B.Sc.Phm., M.I.St.,
M.Ed.
A graduate of the Faculty of Pharmacy, University of
Toronto, Certina Ho is currently a Project Manager at the Institute for Safe Medication Practices Canada
(ISMP Canada) and Adjunct Assistant Professor at the School of Pharmacy, University of Waterloo.
In addition, she has experience in community pharmacy practice and management of internet health content. Certina obtained her graduate degrees in Library and Information Science in 1998 and in Education in 2005. In her current position,
Certina is responsible for medication safety initiatives related to community pharmacy practice as well as medication incident reporting and analysis at ISMP
Canada.
Disclosure Statement
No affiliations, sponsorships, honoraria, monetary support or conflict of interest from any commercial source session due to circumstances beyond our control.
8:55 Welcome/Introductions
9:00 Medication Safety 101
10:30 Medication Safety Self-
Assessment (MSSA)
Community Pharmacy Incident
Reporting (CPhIR) Hands on
Exercise
•
This is a hands-on online exercise
•
Personal laptops are recommended
1:00 Analysis of Medication Incidents
1. Quantitative and Qualitative
Analyses
2. Individual and Aggregate
Analyses
2:00 Dissemination of Medication Safety
Information
2:30 CQA Pilot Project
Jeannette Sandiford
3:00 Wrap up/Dismissal
COLLEGE OF PHARMACY AND NUTRITION
UNIVERSITY OF SASKATCHEWAN, IN
COLLABORATION WITH ISMP CANADA,
PRESENTS…
S U N D A Y S E M I N A R S E R I E S
“Medication Safety and Continuous Quality
Assurance (CQA) in Community
Pharmacies – One-day Workshop”
This program has been accredited
by CPDP