Customer Relations
Certificate of Applied Science (CAS)
Academic development and oversight of degree program provided by Missoula College UM
All courses taken and certificates/degrees earned through attendance at Bitterroot College UM are transcripted by Missoula College UM
Courses Required for Customer Relations CAS Completion
Fall Semester
Crs
No.
Crdts
BGEN
105S
3
Principles of Business
CAPP
120
3
Intro to Computers
HMR
110
3
Intro to Public Relations
M
115
3
Prob & Linear Math
TASK
145
2
Records Management
WRIT
121
Total credits
For more information on the CR-CAS,
visit the Missoula College-University of Montana Course
Catalog at www.umt.edu/catalog/cat/cot/bustech.html
or the Missoula College CR-CAS website at
www.cte.umt.edu/businesstech/administrativemanagement/a
dmin_crc.aspx
3
Title
Grd
Sem/Yr
Grd
Sem/Yr
4
4,6
1,4
4,6,A
Intro to Tech Writing
1,4
4,B
17
Spring Semester
Dept
Certificate of Applied Science (CAS)
2 Semesters
Fall and Spring
Crs
No.
Crdts
Title
4
BGEN
235
3
Business Law
BUS
140T
4
Customer Service
CAPP
154
3
MS Word
CAPP
156
3
COMX
115S
3
MS Excel
Interpersonal
4
Communications
Total credits
16
1,2
Student ID
Type of Program:
Length of Program:
Semester of Entry:
Dept
Student Name
The Customer Relations Certificate of Applied Science (CR-CAS)
provides students with skills to promote excellent customer
relations in business settings. Courses related to the service
mix, service-level decisions, formulation of service policies,
customer service management, and the development of staff
are included. Students gain knowledge of customer care,
effective communication, and the importance of public
relations to promote a positive company image. Students
develop an understanding of challenges and conflicts while
serving both internal and external customers. Emphasis in
business, computers, and psychology provide a solid
background for customer relations positions in the current
business environment.
1,2,C
1,2,C
1
Online course; 2also online in fall; 3also online in spring; 4also online fall & spring
Also face-to-face at BC in fall; 6also face-to-face at BC in spring
Certificate Contact Information
5
Bitterroot College
Academic Advising
Kathleen O’Leary
(406) 375-0100 kathleen.oleary@umontana.edu
A
Course prereq: M 090 with a grade of B- or better or appropriate placement score
Course prereq: WRIT 095 or passing placement test score
C
Course prereq: CAPP 120
B
Catalog Year
Missoula College
Department of Business Technology
Customer Relations Program Director
Cheryl Galipeau
(406) 243-7874 cheryl.galipeau@umontana.edu
a
Bitterroot College University of Montana
 274 Old Corvallis Road  Hamilton, Montana 59840
(406) 375-0100  Fax (406) 375-0200  www.umt.edu/bcp
7/8/13