S.No……………
Cost of Tender Document Rs.1,000/-
F. No.3-14/2013-14/S&S
NATIONAL COUNCIL OF EDUCATIONAL RESEARCH AND TRAINING
(S&S Section)
Tender Document for providing dedicated 50 Mbps (1:1 uncompressed and unshared)
leasedline for uninterrupted internet connectivity on optical fiber in NCERT HQ. Campus in
New Delhi (including CIET)
Last Date & Time for submission of Bids
09.07.2013 at 3.00 PM
Venue : S&S Section, Central Stores of NCERT,
Workshop Building,
National Council of Educational Research and Training
Sri Aurobindo Marg, New Delhi 110016
1
No. 3-14/2013-14/S&S
NATIONAL COUNCIL OF EDUCATIONAL RESEARCH AND TRAINING
Sri Aurobindo Marg, New Delhi -110016
NOTICE INVITING TENDER
Sealed tenders under two bid system i.e Technical and Commercial Bids
are invited from leading/reputed eligible Internet Service Provider (ISP) or their
authorized dealers only in separate sealed envelopes for providing dedicated 50
Mbps (1:1 uncompressed and unshared) leasedline for uninterrupted internet
connectivity on optical fiber in NCERT HQ. Campus in New Delhi (including
CIET) for a period of three years.
The Tender Document may be downloaded from the NCERT website:
www.ncert.nic..in. The completed Tender documents with a Crossed Demand
Draft of Rs.1,000/- in favor of Secretary, NCERT, payable at New Delhi.
(J.P.Bhulania)
Sr. Stores Officer
2
SECTION - I
1.
INTRODUCTION:
The National Council of Educational Research & Training, Sri Aurobindo Marg, New Delhi – 110016
under the Ministry of Human Resource Development has its Local Area Network (LAN) connections spread
over the various office building of NCERT in the Campus. The Campus is serviced by two internet
connections from MTNL, Delhi , a 2 Mbps Broadband connection serving the 1st floor, Zakir Hussain Khan
and, a 10 Mbps leasedline (on optical fiber) to serve the network across the Campus which provides
internet over the LAN. Further, the NCERT proposes to expand the internet connectivity of 500 computers
spread across its Campus for the provision of a 50 Mbps (1:1 uncompressed and unshared) leasedline
(on optical fiber) for uninterrupted internet connectivity in NCERT HQ. Campus in New Delhi (including
CIET).
2.
INSTRUCTIONS TO TENDERERS
The NCERT invites sealed tenders from leading/reputed and eligible Internet Service Provider (ISP)
/or their Authorized Dealers only for providing dedicated 50 Mbps (1:1 uncompressed and unshared)
leasedline for uninterrupted internet connectivity on optical fiber in NCERT HQ. Campus in New Delhi
(including CIET). The annual turnover of the firm should be at least Rs.5.00 crores in each of the last
three years 2009-10, 2010-11 & 2011-12.
The tender form containing the details of terms and conditions duly filled in along with the demand
draft for Earnest money in favor of Secretary, NCERT should reach to the Sr. Stores Officer, S&S Section,
Central Store, Workshop Building, NCERT, Sri Aurobindo Marg, New Delhi- 110016 latest by 3.00 p.m. on
09.07.2013 and shall be opened on same day at 3.30 p.m. One representative of the firm may be present at
the time of opening of the Technical Bid.
All interested and eligible bidders are requested to submit their bids duly filled in as per the criteria given in this
document: (point 17 Submission of offer)
i.
Technical Bid and EMD should be sealed in a separate envelope subscribing “Technical
for Tender No: F.3-14/2013-14/S&S
Bid
Commercial Bid should be sealed in a separate envelope subscribing “Commercial Bid for
Tender No: F.3-14/2013-14/S&S
iii.
Demand Draft for Earnest money of Rs.50,000/- in favor of Secretary, NCERT must be put in
separate cover with the Technical Bid and terms and conditions as per format given in Annexure
-I
Both Technical and Commercial Bid envelopes should be enclosed and sealed in a separate
envelope subscribing the “Tender for providing dedicated 50 Mbps (1:1 uncompressed and unshared)
leasedline for uninterrupted internet connectivity in NCERT HQ. Campus in New Delhi (including
CIET). The sealed envelope should be addressed to:
ii.
3
Sr. Stores Officer, S&S Section, Central Store, Workshop Building, NCERT, Sri Aurobindo Marg,
New Delhi- 110016
Last Date of Submission: 09.07.2013 up to 3:00 p.m.
The completed Tender documents are to be submitted with Tender Fee Amount of
Rs.1,000/- in cash or DD in favour of Secretary, NCERT, payable at New Delhi. Tender fee/
Demand draft must be kept in the Technical Bid. As such the Technical Bid envelope must have (i)
duly filled in Technical Bid (ii) Demand Draft for EMD in separate cover and (iii) Demand draft for
Tender Fee as per point 15.
3.
The Internet Service Provider (ISP) fulfilling the following requirements shall be eligible to apply.
3.1 The ISP should provide end to end connectivity on its own network on (OFC local loop) Optical Fiber Cable
in Ring Topology.
3.2
The ISP would ensure that the local loop provisioning does not violate regulations as laid by Government of
India / TRAI in respect of such links/networks. Bidder will be responsible for making all the payments towards
the local loop charges/rentals/WPC Charges etc.
3.3 The ISP should have its own International Gateway. DoT Licence / Certificate for the same to be provided.
3.4
Only firm / agency having the Category “A” Internet Service Providers (ISP) license issued from the
Department of Telecommunication, Govt. of India, must have requisite infrastructure and resources to
successfully execute the project and provide services in NCERT. Self-attested valid license copy of
certificate and Infrastructure details must be enclosed with technical bid.
3.5 The firm / agency must have a fully functional Customer Service Centre(s) in the Delhi/NCR, which is fully
operational 24x365 days. List of Customer Service Centre(s) must be enclosed with technical bid.
4.
Local Conditions:
It shall be the responsibility on each tenderer to fully inform / acquaint / familiarized itself with local
conditions and factors, which may have any effect on the execution of services to be rendered under the contract.
All tenderer(s) intending to bid shall visit and make themselves thoroughly acquainted with the local site conditions.
The NCERT shall presume that the tenderer has understood and agreed that all the relevant factors
have been kept in view while submitting the bid. No financial adjustment arising thereof shall be permitted by
NCERT, on the basis of any non-clarity of information about local conditions being pleaded by the tenderer.
Further, no claim for financial adjustment being made by the contract awarded on these tender document will be
entertained by the NCERT.
4
5.
The service provider should provide a single window service for last mile
connectivity with self healing fiber optic ring through different routes (paths) and the Internet Bandwidth
(IBW). getting clearances for the Last Mile connectivity is in the scope of the service provider.
6.
The service provider should provide DNS services including reverse Lookups and
registration for both IPV4 and IPV6.
7.
Service provider should indicate their SPAM control mechanism and traffic routing mechanism.
8.
The ISP should maintain the Service Level Agreement (SLA) for more than 99% uptime
through the self healing fiber optic ring with 24/7 for the required IBW service. Uptime shall
calculated as:-
be
(Total Time – Down Time) X 100/Total Time. Deduction in payment will be made
for downtime in the quarterly bills raised by the ISP.
9.
Service provider should quote separately for one time cost and recurring cost in the specified format at
tached as per Annexure - III.
10.
Scope of work:
The assured Internet bandwidth should be functional at our premises i.e. NCERT, New Delhi through the
last mile connection.
The termination of the last mile connection should be made in the
network rack installed in the Computer Resource Centre in Zakir Hussain Block of NCERT.
This
last
mile
termination
should
be
only
for
the
NCERT
Internet
facility. One Ethernet port of the available Gajshield router should be connected to the
last mile termination through proper interface and the other Ethernet port should be
connected to the existing firewall.
The available Gajshield router should be configured
for
the
INTERNET
bandwidth connectivity
with
ACLs. If
any
earth
work
is
involved inside the NCERT premises it should be coordinated with our Sr. Stores Officer.
11.
ISP should have their own/direct access to international gateway in India, for providing
Internet bandwidth, which should be connected onto international fiber systems only (not on
satellite).
12.
Procuring necessary permissions for any earth work needed is the responsibility of the
service provider. NCERT will only provide necessary letters of the requirement.
13.
The termination should be on Ethernet and should be compatible with NCERT perimeter
UTM device.
14.
ISP will be responsible for their compatibility with firewall and central switch.
5
15.
Tender Fee:
Tender document can be obtained by remitting Rs.1,000/- (Rupees One Thousand Only) Sr. Stores
Officer, S&S Section, Workshop Building, NCERT, Sri Aurobindo Marg, New Delhi 0016
and
if
the
tender
document
is
downloaded,
the tender fee shall be remitted by demand draft from any one of the
schedule banks drawn in
favour of Secretary, NCERT and payable at New
Delhi at the time of submission of tender along with DD for EMD.
16.
Earnest Money Deposit:
Earnest
Money
Deposit
amounting
to
Rs.50,000/(Rupees Fifty
Thousand
only) should be submitted along with the tender in the form of demand draft drawn in favour of
Secretary, NCERT and payable at New Delhi from any nationalized schedule bank. The demand drafts for
earnest money deposit & tender fee must be enclosed in the envelope containing the technical bid. Technical bid
without the demand drafts of earnest money deposit and tender fee is liable to be rejected. The NCERT is not liable
to pay any interest on such amount. Earnest money deposit shall be forfeited, if the tenderer withdraws its bid during
the period of tender validity. The earnest money deposit of the tenderer, whose tender has been accepted, will be
returned on the submission of performance security. Earnest money deposit of the successful tenderer shall be
forfeited, if it refuses or neglects to execute the contract or fails to furnish the required performance security within the
time frame as specified by the NCERT. After the award of the contract to the successful tenderer, the earnest money
deposit of all the others tenderer(s) will be refunded.
17. Submission of offer:
17.1 All tenders in response to this invitation shall be submitted in two parts as under in
two different sealed envelopes and both the envelopes along with the third envelope
containing EMD/tender fee should again be placed in a bigger envelope and sealed.
17.2 Part-I (Technical): This cover shall be superscribed Part - I Technical Bid as per Annexure – II
for providing dedicated 50 Mbps (1:1 uncompressed and unshared) leasedline for
uninterrupted internet connectivity in NCERT HQ. Campus in New Delhi (including CIET) and
with the tender number as
F.No.
3-14/2013-14/S&S
with due
date.
It should also bear the name and address of the bidder in a corner. Part-I will have:
i. Covering letter from Bidder with a letter of authorization for Authorised Signatory.
ii.
Complete
technical
proposal,
including
nearest
diagram and to complete the scope of work as mentioned above.
POP
distance,
iii.
Eligibility Documents.
iv.
Copy of Certificates/P.O. with proof of having executed such similar Projects.
v.
All the commercial terms other than price.
vi.
Registration details of Sales Tax, Service Tax, VAT etc. and PAN No. for Income Tax.
vii.
Schematic
In the commercial bid Taxes and Duties if any payable should be indicated
separately,
failing
which,
it
will
be
presumed
that
the
quoted
rates
are
inclusive of all the taxes and duties and no other payment for the same will be admitted later. No Individual
PAN/ITR shall be accepted at any cost.
6
viii.
The price in any form should not
the price is indicated in Part-I or
sealed cover, the tender will be rejected.
be indicated in the Technical bid.
If
price bid is not kept in a separate
17.3
Part-II (Price): This cover shall be superscribed Part - II Price Bid for for providing dedicated
50 Mbps (1:1 uncompressed and unshared) leasedline for uninterrupted internet
connectivity inNCERT HQ. Campus in New Delhi (including CIET) and with the tender
number
as
F.No.
3-14/2013-14/S&S
with
due
date.
It should also bear the name and address of the bidder. The price bid should contain
covering letter from the bidder and their price bid should be submitted only in the
prescribed format Annexure - III.
17.4
In the Price Bid, the prices and other information like discounts having a bearing on
the price shall be written both in Words and Figures. If there is discrepancy between
the price information quoted in words and figures, the price information quoted in
words will be treated as final. No conditional discount will be accepted.
17.5
Each page of the offer shall be numbered and bear the signature of the tenderer at
the bottom. All offers shall be either type written/printed neatly in indelible ink. Any
corrections should be properly attested by tender signing authority.
17.6
Part-I (Technical)
envelope
and
Part-II(Price)
envelope
and
cover
containing
EMD/Tender fee if any should be kept in a common envelope and this envelope
should again be sealed and super scribed with the NCERT tender number and the
last date and time specified for receipt and opening indicated in the tender document and should reach Sr.
Stores Officer, S&S Section, Workshop Building, NCERT, Sri Aurobindo Marg, New Delhi 110016 on or before the time and date specified for its receipt.
17.7
Only the tenderers whose Technical part (Part-I) are found suitable/acceptable to the
NCERT,
will
be
given
advance
intimation
by
the
NCERT
to
enable
such
tenderers to depute their representative to participate in the opening of Part-II
(Price) of the tender. The technically unqualified tenderers will neither be given
intimation about the due date and time for opening of Part-II of the tender nor they
will be permitted to participate in the opening of the same. Part-II of the technically
disqualified
tenderers
will
not
be
opened.
The
Secretary, NCERT reserves the right to call for a revised price bid based on the
recommendations of the committee which evaluates the tender bids.
18
Tender Opening
18.1
Unless otherwise preponed or postponed with advance intimation to the tenderers,
the Part-I Technical Bid of the tender will be opened at the office of Sr. Stores Officer, S&S Section,
Workshop
Building,
NCERT,
Sri
Aurobindo
Marg,
New
Delhi
110016 on
the
date and time indicated in this tender document.
18.2
Late/delayed tenders: If the Part-I, Part-II and EMD do not reach the Sr. Stores Officer, S&S Section,
Workshop
Building,
NCERT,
Sri
Aurobindo
Marg,
New
Delhi
110016
on
or
before
the
due
date
and
time
specified
for
its receipt, such tenders will be treated as late tenders and will neither be opened nor
considered by the NCERT and will be summarily rejected.
7
19.
18.3
The authorized personnel from the company may be present at the technical bid
opening
with
the
valid
authorization
letter.
Technically
qualified bidders will be informed in writing, the date of opening of Price bid at the appropriate time.
18.4
Tendered price should be valid for 120 days from the date of opening of Part-I
(technical
bid). The price quoted should be firm for the entire contract
period of three years (Renewal every year based on the performance) and no upward
revision will be allowed. Any reduction in pricing during the course of contract as per orders of TRAI will be
passed on to the NCERT.
Evaluation of offer
19.1
Evaluation of the offer is made in two stages, viz. Technical Bid Evaluation and
Price Bid Evaluation. At the time of Part-I evaluation, the vendors may be called for
detailed discussions at a specified date, time and venue, if required or called for
clarification in writing from them.
19.2
The Price bids of the technically qualified vendors only shall be opened in the
presence of their representatives if present on a specified date and time at the Office of the Sr. Stores
Officer, NCERT, New Delhi which will be intimated to the successful tenderers.
20.
General
20.1
The tenderers must ensure that the conditions laid down for submission of offers
detailed in the preceding/following clauses and sub-clauses are completely and
correctly fulfilled. Tenders, which are not complete in all respects as stipulated in
the tender document may be liable for rejection.
20.2
The submission of any offer connected with these specifications and documents
shall not
constitute an agreement and the tenderer shall have no cause of action or
claim, against the NCERT for rejection of his offer. The NCERT reserves the
right to reject or accept any offer or offers at his sole discretion and any such action
will not be called into question and the tenderer shall have no claim in that regard against the NCERT.
20.3
The offer shall be kept valid for acceptance for a minimum period of 120 calendar days from the
due
date
for
opening
of
Part
I
of
the
tender.
Offers
with
shorter validity period will be liable for rejection.
20.4
The offer shall be deemed to be under consideration immediately after they are
opened and until such time the official intimation of award of contract is made by
the NCERT to the successful bidder. While the offer is under consideration, if
necessary, the NCERT may obtain clarification on the offers by requesting for
such information from any or all the tenderers either in writing or through personal
contacts as may be considered necessary.
8
20.5
The contract shall be valid for
performance). However,
Reserves the right to review
depending upon the need
extend the contract for further period
a period of three years only (Renewal every year based on the
the
NCERT
the requirement before the expiry period of three years
for continuity, the performance of the contractor and
based on mutual agreement.
20.6
The NCERT shall not be responsible for any delay in submission of the tender
bids including postal delay. The offers submitted by telex/telegram/fax/photocopy
or email would not be considered as a valid offer and will not be evaluated. No
further correspondence will be entertained on this matter.
20.7
In the event, the ISP’s company or concerned division of the company is taken
over/bought over by another company, all the obligations under the agreement with
the NCERT shall be passed on to the new company/division for compliance by the new company.
20.8
All ISPs will automatically agree to honour all aspects of fair
executing the purchase orders placed by the NCERT by responding to this tender.
20.9
The Registration Nos. / PAN No. of the firm allotted by the Sales Tax /Service
Tax/Income Tax authorities, shall invariably be given along with relevant documents.
20.10
In the case of tenderer whose tender is accepted for placing the order, the tenderer
shall give a Bank Guarantee from any Nationalized Bank equivalent to 10%
(ten percent) of the order value as performance guarantee, valid for two
months beyond the contract period for the due performance of the contract.
trade
practices
in
20.11. Performance Security:
On acceptance of tender, the successful bidder shall within the period specified by the
NCERT, deposit the Performance Security for an amount of 10% value of the contract which may be in the
form of an Account payee Demand Draft, Fixed Deposit Receipt from a Commercial Bank/Nationalised Bank,
Bank Guarantee from a Commercial Bank/Nationalised Bank in an acceptable from to ensure due performance
of the contract. However, Govt./ Semi Govt. Organisations will be exempted to furnish the performance
security.
20.12
NCERT reserves the right to call for the revised price bid if necessary taking in
to account the technical changes which have financial impact after opening the technical bid.
20.13
The
NCERT
reserves
the
right
consideration the interest of the NCERT.
21.
Catalogues/Technical Literature:
to
reject
one
or
all
tenders
taking
into
All
necessary
catalogues/drawings/technical
literature
data
as
are
considered
essential for full and correct evaluation of the offers and as such shall invariably accompany the
Part-I (Technical Bid) of the tender.
9
Section - II
GENERAL CONDITIONS OF CONTRACT
1.
General
1.1
The ISP should provide end to end connectivity on its own network on (OFC local loop) Optical Fiber Cable in
Ring Topology.
1.2
The Service Provider shall responsible for providing the 50 Mbps (1:1 uncompressed and unshared) leasedline
for un-interrupted internet connectivity at NCERT at all the time 24x365 days throughout the contract period.
1.3
The Service Provider shall be responsible for installation, commissioning and configuring of hardware and uplink
of connectivity. The ISP will maintain the OFC and equipment to provide Internet Services.
1.4
Liasioning (if required) with other firms(s) for obtaining point connectivity between between ISP node and
NCERT, shall be the responsibility of the Service Provider.
1.5
The Service Provider would ensure that the local loop provisioning does not violate any regulations as laid by
Government of India / TRAI in respect of such links / networks. Service Provider shall responsible for making all
the payments towards the local loop charges / rentals/ WPC charges etc.
1.6
The Service Provider will do preventive maintenance once a quarter for upkeep of the systems running. The
schedule will have to be adhered to strictly by him.
1.7
Any increase in bandwidth needed would be on pro-rata basis. However, Institute shall place the order for
required additional bandwidth as and when required by giving a written request to the Tenderer.
2.
Penalty for delay in execution
2.1
The selected vendor should be prepared to complete the installation and providing
of services within the committed time quoted in Technical Bid from the date of issue of the purchase orders. The
bidder will responsible for undertaking any civil /electrical work etc., involved from commissioning to the completion of
the project, at his cost.
2.2
If the vendor fails to deliver/execute the order within the period committed by him/her in the technical bid
prescribed for such delivery/execution, then the Liquidated Damages will be @1% per week on contract
value and a maximum of 10% on contract value.
2.3
The decision of the authority placing the order, whether the delay
taken place or not on account of reasons attributed to the vendor, shall be final.
10
in
execution
has
3.
Performance Security:
3.1
The vendor shall furnish Performance Bank Guarantee/ FDR/ Account payee Demand
Draft for 10% of the total contract value from any one of the Commercial Bank/
Nationalised
Banks
towards
satisfactory
execution
of
the
contract
including
installation, commissioning and acceptance of Internet Bandwidth connections by
the NCERT and satisfactory performance of the hardware and software supplied and
for services to be provided during the validity of the contract. Further, such Performance Security
shall be valid for period of sixty days beyond the date of completion of all contractual obligations of the contract of
the
proposed
Internet
connectivity
in
NCERT.
This
should
be
furnished
within 10 days from the date of successful commissioning.
3.2
If the vendor, having been called upon by the NCERT to furnish Performance
Security fails to furnish the same, it shall be lawful for the NCERT to forfeit the amount of EMD deposit or to
recover the amount of the bond from the vendor by deducting the amount
from any pending bills of the vendor under any contract with NCERT including this contract.
3.3
On performance and completion of the
Guarantee Bond will be returned to the vendor.
EMD/Performance guarantee submitted.
4.
Safety Measures
4.1
The vendor shall take all precautionary measures in order
their
personnel (his representative, agent, sub vendors
the office while executing the work.
4.2
The vendor shall ensure that unauthorised, careless or inadvertent operation of
installed equipment, which may result in accident to their staff and or damage to the
equipment do not occur.
4.3
The vendor shall assume all liability for and give to the NCERT the complete
indemnity against all actions, suits, claims, demands cost charges or expenses
arising out of and in connection with any accident, death or injury, sustained by any
of their person or persons within the office premises and any loss or damage to the
NCERT property/person sustained due to the act or omissions of the vendor
irrespective of whether such liability arises under the workman compensation act or
any other statute in force from time to time.
4.4
If there is any issue due to which the ISP provider decides to disconnect the service,
intimation should be sent to NCERT 14 days in advance to sort out the issue and avoid disconnection.
There
should
not
be
any
arbitrary
disconnection
without
prior
intimation. Any such act will be viewed as violation of contract terms and action as
deemed fit within the contract terms will be taken.
5.0
Payment Terms
5.1
Payment of the contract price shall be in two parts.
i.
100% of the one time charges shall be paid after delivery / supply of the one time equipments/ hardware/
software and providing of services within the committed time quoted by the firm from the date of issue
of the Purchase Order and after receipt of satisfactory installation report.
11
contract
No
in all
interest
respects, the Performance
is
payable
on
the
to ensure the safety
or workmen) working
of
in
ii.
In the second part, recurring charges shall be paid as pro rata basis in
quarterly installments
at
the
end
of
each quarter (3 months) against
submission
of
bill/invoice
duly
certified
by
the
officer
in
charge
in
the
NCERT
for
satisfactory
performance
during
the
month.
Payments
shall
be
made
after
making the recoveries if any due to the NCERT and any statutory recoveries as per the act in force.
5.2
The rate offered by you and accepted by us for recurring payment towards Internet
Service shall be the lowest rate for similar nature of work. In the event of your
having rendered same/identical service at a rate lower than the rate stipulated in the
contract, at any time during the currency of the contract, it shall be brought to the
notice of the NCERT immediately and that such reduced rate alone shall be
applicable for this contract from the date on which such reduced rate became
effective to others. The agreed price would be applicable throughout the contract period. No hike in price would be
admissible: however, if the prices are reduced as per the order of TRAI or on any account, benefit of the same
should be passed on to NCERT.
6.
The Warranty
6.1
Internet services with related equipments/hardware/software installed by the vendor, shall have a
comprehensive onsite warranty for the entire period of the Service Contract
after the successful commissioning and acceptance.
6.2
The bidder shall ensure an uptime of more than 99% IBW for the entire duration and
should not disconnect or terminate or suspend the Internet bandwidth link during
the contract period. Failing the above may lead to the penalty clauses. Uptime shall be calculated as:(Total Time – Down Time) X 100/Total Time.
6.3
The NCERT reserves the right to exit the agreement, giving the Service Provider two
months notice for any reasons, whatsoever. Similarly, the Service Provider may also
exercise the option to exit this agreement, giving the NCERT two months notice.
Dues if any at the time of closure of the agreement will be decided on a prorata basis.
6.4
In the event of abrupt
termination
the downtime or so to the
recovered by en-cashing the PBG
The ISP shall not be entitled
termination. This is over and above the penalty
6.5
ISP
will
ensure
maintaining
services
from
the
nearest
service
center
which
should
be
well
equipped
with
service
engineers
and
sufficient
spares.
The
maintenance/complaint call should be attended immediately on receipt of the phone call.
6.6
ISP will be responsible for their compatibility with firewall and central switch.
6.7
NCERT will not purchase any hardware and firm will have to provide all the required
hardware of latest technology like Router, Modem etc. from time to time and also fully
responsible for its maintenance during the contract period, for which NCERT will not make
any extra payment. Further, NCERT will also not be responsible for any kind of damage to
these items being under complete maintenance warranty of the firm.
12
of IBW by the ISP the amount equivalent to
Performance Bank Guarantee (PBG) shall be
and money so recovered shall be forfeited.
to any damages or compensation for such
clause.
6.8
In case connectivity from Fiber cable is failed, the same connectivity speed will have to be
provided through wireless line by the service provider, without any extra charge.
6.9
A mechanism for monitoring the network & relevant software will be provided by the Service
Provider.
6.10
Reports of performance, monitoring and usage will be submitted by the Service Provider
along with each quarterly bill and as and when required by the NCERT.
6.11
The firm will maintain complete secrecy with regard to IP No. of NCERT and its data and
information that are not meant for the general public. Any disclosure to be made to concerned
authorities will also be made only after the written consent of NCERT.
6.12
No information or data made available will be used by the Service Provider or provided to
anyone else for use in any commercial or promotional activities.
6.13
Any rerouting of connections to other service providers due to any technological exigencies
will be done only after the written consent of NCERT
6.14
Round the Clock internet connectivity of acceptable bandwidth shall be ensured. The
response time for attending the faults will be four hours after they are reported to the vendor.
The vendor will rectify the faults within 24 hours failing which, the vendor will arrange
temporary replacement.
6.15
In case the fault has not been attended to within two days, it would be open to NCERT to
have the fault rectified through any other source. The Contractor would be requisite to bear
the costs for repair so incurred on this account. The expenses so incurred would be
deducted from the amount due to the Contractor.
6.16
Failure to ensure connectivity and/or adequate bandwidth will invite a penalty of Rs.1,000/per hour or part thereof of failed or poor connectivity beyond the specified wait time, as
mentioned at S.No. 6.14 above.
6.17
Hardware/software supplied would be under comprehensive warranty during the contract
period. Licenses for software, if any, shall be in the name of Secretary, NCERT. It will be
the responsibility of bidder to update & upgrade them from time to time as per the
requirement of NCERT. Costs, if any, towards such updates and upgrades should be stated
explicitly and separately in the financial bid.
7.
Penalty for downtime
i 2hrs to 10hrs of downtime
1% of the annual charge as penalty cumulative per quarter
ii
10hrs to 24hrs of downtime
3% of the annual charge as penalty cumulative per quarter
iii
More than 24 hrs of downtime
3%of the annual charges as penalty for every 24 hrs. downtime
cumulative per quarter and Revocation of the contract
Deduction in payment in will be made for downtime in the quarterly bills raised by the ISP.
13
7.2
8.
In case of any defaults in the service, the report from the Computer Resource Centre of
NCERT shall be final.
Arbitration
In the event of any question, dispute or difference arising under these conditions
‘Instructions to Tenderers' or in connection with this contract the same shall be
referred to the arbitration of a sole arbitrator, to be appointed by Director, NCERT or
his nominee. The award of the arbitrator shall be final and binding on the parties to
this contract. The arbitration shall be held at Delhi. The proceedings of arbitration
shall be held in accordance with the provisions of the Arbitration and Conciliation
Act, 1996 and any statutory amendments thereto and both the parties to this contract
shall bear the cost of arbitration equally. In case of appeal if any against the
Arbitration
award the courts at Delhi alone shall have jurisdiction
over the
proceedings.
9.
Subletting
The tenderer in the event of tender being accepted by the NCERT shall not
assign/sublet or delegate the contract or any part thereof without the prior consent of
the
NCERT.
The
contractor
shall
be
solely
responsible
for
the
satisfactory
execution of the contract, irrespective of the fact whether a part or portion of the
contract has been assigned or sublet by him to a sub contractor even when such subcontracting has been done with the prior consent of the NCERT.
10.
Patent Indemnification:
The contractor shall indemnify and keep indemnified the NCERT from and
against any and all claims, actions, costs, charges and expenses arising from or for
infringement of patent rights, copy right or other protected rights of any design,
plans, diagrams, drawings in respect of the stores supplied/service provided by the
contractor or any of the manufacturing methods or process adopted by the contractor
for the stores supplied/service provided under the contract.
11.
Responsibility for Completeness:
Any fittings or accessories which may not be specifically mentioned in the
specification but which are usual or necessary, are to be provided by the contractor
without extra charges.
12.
Deduction of Tax at Source:
All taxes and duties which are liable for deduction at source as per the relevant acts
will be deducted from the payment due to the firm
14
ANNEXURE – I
For EMD
National Council of Educational Research & Training
Sri Aurobindo Marg, New Delhi - 110016
Bidding Document for providing dedicated 50 Mbps (1:1 uncompressed and unshared) leasedline
for uninterrupted internet connectivity in National Council of Educational Research & Training, HQ,
Campus, (including CIET) Sri Aurobindo Marg, New Delhi - 110016
PARTICULARS OF EMD
1. NAME OF AGENCY : __________________________________________________________________________
2. DATE OF RECEIPT OF TENDER DOCUMENT : ____________________________________________________
3. LAST DATE & TIME FOR RECEIPT OF TENDER : __________________________________________________
4. TIME & DATE OF OPENING OF TENDER : _________________________________________________________
5. PLACE OF OPENING OF BID : ___________________________________________________________________
DETAILS OF EMD:
a) AMOUNT : RS. 50,000/- (RUPEES FIFTY THOUSAND ONLY)
b) NAME OF BANK : _____________________________________________________________________________
c) PAY ORDER/BANK DRAFT NUMBER & DATE : _____________________________________________________
(SIGNATURE OF BIDDER OR HIS AUTHORIZED SIGNATORY)
15
ANNEXURE- II
Technical Bid
S.N Description of Company/Firm
1.
Name of Firm/Company
2.
Address
3.
Telephone No.
Mobile
Fax:
E-Mail
Type of Organization (whether sole
proprietorship/
partnership/private
limited or\ Cooperative body etc.)
Attached Documentary Proofs
4.
5.
6.
7.
8
Detailed to be filled up
Name
of
the
Proprietor/
Partners/Directors
of
the
Organization/Firm
Service Tax No & VAT Nos. of the
Firm.
TAN number of the firm/company
of the :
PAN number of the firm/company &
no individual PAN/ITR will be
considered at any cost (copy
attached)
16
Page Number of
this tender
document where
copy/certificate
is attached
9.
Work Experience
For providing 05 year experience in
providing dedicated leasedline internet
connectivity of 50 Mbps (1:1
uncompressed
&
unshared)
(Attached documentary proof in
support of claim)
10. Total
number
of
Engineers/
Professionals
working in the
Organization
11 Whether EMD submitted or not
(Yes/No). Also indicate the BC/DD
No. and date with amount of the EMD
as
per
Annexure
-I
(Please Yes or No)
12 Average annual turnover of the
Company of Rs.5.00 Cr. in the last
three years with the details of the
Net Profit & Loss duly certified by
CA (proof enclosed).
2009-10
2010-11
2011-12
13
ITR of Company for the last three
years, (Proof enclosed)
2009-10
2010-11
2011-12
14
DD/Pay Order/Cash Receipt toward
tender document fee
15 Valid Registration as ISP Category ‘A’
license holder with Deptt. of
Telecommunication (DOT), Govt. of
India
(Attached
valid
certificate/agreement)
16 Does ISP/Firm has got his/her own
International Gateway or not. If yes,
attached a copy of the document in
support of the claim
17
17
The service provider should furnished
the followings details:-
17.1 Total Internet bandwidth available
with the service provider
17.2 Total committed Internet bandwidth
available with the service provider
18
Network layout diagram National/
International connectivity/ detailed
proposal for the solutions
19
Indicate the following service Level
Guarantee Parameters:-
19.1 Network Availability
19.2 Minimum Packet delivery Expected
19.3 Maximum Packet Latency
19.4 Mean Time to Repair (MTTR)
19.5 Uptime available (Guaranteed)
19.6 Frequency of Scheduled Maintenance
19.7 Downtime
Maintenance
during
Scheduled
20
Time required for installation &
operationalisation of Leased line from
the date of issue of purchase order.
21
Number of global IPs to be provided
(minimum 10)
22
Financial capability cum bank
solvency letter of Rs.02.00 cores
from any scheduled bank.
18
23
Fully operational 24x365 days Service
Centre in Delhi/NCR. Please confirm
(Proof enclosed)
24
Undertaking regarding black-listing
by any department as per AnnexureIV
25
Compliance report of terms &
conditions (Undertaking to be
attached)
(Authorized Signatory of the firm)
19
Annexure – III
Format for Financial Bid
S.No.
Particular
Price in INR
A.
One time charges Equipment/Hardward/Software
1.
One time installation and commissioning charges of leased line at
NCERT HQ. Campus in New Delhi (including CIET)
2.
Taxes (as applicable)
Sub Total
B.
Annually Recurring Charges
1.
Dedicated 50 Mbps (1:1 uncompressed and unshared)
leasedline for uninterrupted internet connectivity on
optical fiber inNCERT HQ. Campus in New Delhi
(including CIET), New Delhi
2.
Taxes (As applicable)
Sub Total
Grand Total (A+B)
(Rupees
Note:a)
b)
c)
d)
e)
f)
g)
h)
Indicate Not Applicable (NA), if any section (in this format) which is not applicable.
Rates for any additional / optional features to be mentioned clearly and separately.
The rates quoted are for at destination should be in Indian Rupees only. Price must to be quoted both in figures
and in words. In case of a discrepancy in the two, price quoted in words will be taken as valid.
Any drop in the charges / tariff of leased line or Internet port access during the contract period shall be passed
on to NCERT, New Delhi
ANY INCREASE IN BANDWIDTH NEEDED WOULD BE ON PRO-RATA BASIS, However, NCERT, New
Delhi shall place the order for required additional bandwidth as and when required by giving a written request to
the Tenderer.
We have gone through the terms & conditions stipulated in the Tender Document and confirm to abide by the
same.
In the commercial/price bid, Taxes and Duties, if any, payable should be indicated
separately,
failing
which,
it
will
be
presumed
that
the
quoted
rates
are
inclusive of all the taxes and duties and no other payment for the same will be admitted later
No other charges would be payable by the NCERT.
Place:
Date:
(Signature of Authorized Person & Seal)
20
Annexure – IV
DECLARATION REGARDING BLACKLISTING/DEBARRING FOR TAKING PART IN TENDER
I / We ____________________________________ (Tenderer) hereby declare that the firm /
agency namely M/s. __________________________ has not been blacklisted or debarred in the
past by Union/ State Government or organization from taking part in Government tenders in India.
Or
I / We _____________________________________ (Tenderer) hereby declare that the Firm/
agency namely M/s. ____________________________________________ was blacklisted or
debarred by Union / State Government or any Organization from taking part in Government tenders
for a period of ________________ years w.e.f. ________________ to _____________. The period
is over on _____________________ and now the firm/company is entitled to take part in
Government tenders.
In case the above information found false I / we are fully aware that the tender/contract will be
rejected / cancelled by Secretary, NCERT, and EMD / SD shall be forfeited.
In addition to the above Secretary, NCERT will not be responsible to pay the bills for any completed /
partially completed work.
Name ________________________
(Authorized signatory of the firm)
Address with Seal______________________
21