Currently Enrolled Student Survey
Fall 2014
Introduction & Table of Contents
This is the 15th Currently Enrolled Student Survey. All students are invited to participate in this study of service at
Texas Tech. Over 6,600 students participated for a 19% response rate which is a record-high number of responses
and participation rate.
The Compact with Texans process is no longer mandated, but the study of service at Texas Tech continues with a
more streamlined analysis. Below, you will find each unit has a single document of tabular data, including a
Sparkline histogram, that often covers the following evaluations (among others):
• Making contact was easy.
• Online resources were useful.
• Response time was reasonable.
• The quality of information was good.
• The staff was helpful.
• The staff was willing to go the extra mile.
Also provided this year is a separate ten-year graphical analysis of service trends of the units now covered by this
survey.
Table of Contents:
Introduction
General University Evaluations
Academic Advising
Active Learning & Undergrad. Engagement
Computer Labs
Distance Learning
Information Technology Services
Ownership of Personal Technology
Learning Center
Libraries
Parking Services
Raiderlink Web Site (Student Portal)
MyTech Tab in Raiderlink
Online Registration
The Registrar
Student Business Services
Student Financial Aid
Supplemental Instruction
Texas Tech Web Site
1
2
3-4
5
6-8
9
10
11-13
14
15
16
17
18
19
20
21
22
23
24
CES 2014, February 2015, Institutional Research, page 1
Currently Enrolled Student Survey – Fall 2014
General Evaluations
GENERAL UNIVERSITY EVALUATIONS - By All Students
Ratings Data of Those
Having Contact
General responses:
Total survey responses:
% who responded:
Negative
1
2
VD
SD
3
MF
Positive
4
5
FWS VS
6646
6646
100.0%
Key
VD - I am Very Disappointed.
SD - I am Somewhat Disappointed.
MF - I have Mixed Feelings.
FWS - I am Fairly Well Satisfied.
VS - I am Very Satisfied.
Distrib.
Chart
Tot. Mean
Resp. Median
SE ±
Neg. Pos.
VD & FW & Ratio
SD
VS Pos/Neg
No
Resp.
[Your satisfaction] regarding
your education
106
2%
209
3%
1285 2911 2135
19% 44% 32%
6646
100%
4.02
4
0.01
315
5%
5046
76%
16.0
0
[Your satisfaction] regarding
your total experience
88
1%
222
3%
1112 2750 2474
17% 41% 37%
6646
100%
4.10
4
0.01
310
5%
5224
79%
16.9
0
CES 2014, Institutional Research, page 2
Currently Enrolled Student Survey – Fall 2014
Academic Advising Data
ACADEMIC ADVISING - All Students
Have you had academic
advising this semester?
Yes 6206
No 440
No response
0
Total: 6646
93.4%
6.6%
0.0%
100%
The last contact was ...
In Person 4128 66.6%
Phone 248
2.7%
E-Mail 1734 29.6%
Internet
96
1.1%
6206 100.0%
Section responses:
Survey responses:
% who responded:
Negative
1
2
SD
D
Ratings Data of Those
Having Contact
6206
6646
93.4%
3
N
4
A
Positive
5
SA
Distrib.
Chart
Tot. Mean
Resp. Median
SE ±
Neg.
D&
SD
Pos.
A&
Ratio
SA Pos/Neg
No
Resp.
Making contact with this office
was easy.
194
3%
261
4%
700
11%
2049 2896
34% 47%
6100
100%
4.18
4
0.01
455
7%
4945
81%
10.9
106
Online resources were useful
for me
229
4%
392
7%
1261 2081 1889
22% 36% 32%
5852
100%
3.86
4
0.01
621
11%
3970
68%
6.4
354
Response time was reasonable.
192
3%
253
4%
701
11%
2273 2696
37% 44%
6115
100%
4.15
4
0.01
445
7%
4969
81%
11.2
91
The quality of the information
I received was good.
217
4%
273
4%
787
13%
2135 2705
35% 44%
6117
100%
4.12
4
0.01
490
8%
4840
79%
9.9
89
The advisor was helpful in
addressing my requests.
207
3%
239
4%
628
10%
1918 3154
31% 51%
6146
100%
4.23
5
0.01
446
7%
5072
83%
11.4
60
The advisor was willing to "go the
extra mile" to address my needs.
332
5%
404
7%
1104 1534 2725
18% 25% 45%
6099
100%
3.97
4
0.02
736
12%
4259
70%
5.8
107
Key:
Strongly disagree:
Disagree:
Neutral:
Agree:
Strongly agree:
SD
D
N
A
SA
Mean = statistical mean (average)
Median = mid-point of the distribution
SE = Standard Error of the Mean
CES 2014, Institutional Research, pages 3 & 4
Currently Enrolled Student Survey – Fall 2014
Academic Advising Data
Location of advising:
At my college's advising office (& rarely, the College itself)
At my department's advising office (& rarely the department itself)
At the office of a faculty member designated as my advisor or mentor
At the office of a faculty member I have asked to be my advisor or mentor
University Advising (previously ACTT)
At the office of a faculty member who substituted for my usual advisor
At another source of advising: [Misc. other]
At another source of advising: [In class / group advising]
At another source of advising: Orientation
At another source of advising: athletic advisor
At another source of advising: Honors College
At another source of advising: [Off-Campus/Distance Educ.]
At another source of advising: Graduate School
[unresponsive*]
No Response
Of responding
1795
1582
1190
247
234
39
24
12
8
6
4
3
2
1061
439
6646
27.0%
23.8%
17.9%
3.7%
3.5%
0.6%
0.4%
0.2%
0.1%
0.1%
0.1%
0.0%
0.0%
16.0%
6.6%
100%
34.9%
30.7%
23.1%
4.8%
4.5%
0.8%
0.5%
0.2%
0.2%
0.1%
0.1%
0.1%
0.0%
100%
*Although the question asks, via the answer choices, who is doing the advising,
some students responded using the "other ___" choice as if the question were about the method of advising delivery.
CES 2014, Institutional Research, pages 3 & 4
Currently Enrolled Student Survey – Fall 2014
Learning & Engagement Data
CENTER FOR ACTIVE LEARNING & UNDERGRADUATE ENGAGEMENT
Have you utilized the services
of this department?
Yes 332
No 6314
No response
Total: 6646
5.0%
95.0%
0.0%
100%
The last contact was ...
In person
By telephone
By e-mail
Through Online Resources
Section responses:
Survey responses:
% who responded:
161
22
95
54
332
Negative
1
2
SD
D
Ratings Data of Those
Having Contact
48.5%
6.6%
28.6%
16.3%
100%
332
6646
5.0%
3
N
4
A
Positive
5
SA
Distrib.
Chart
Tot. Mean
Resp. Median
SE ±
Neg.
D&
SD
Pos.
A&
SA
Ratio
Pos/Neg
Resp.
No
Making contact with this office
was easy.
7
2%
11
4%
71
23%
135
44%
83
27%
307
100%
3.90
4
0.05
18
6%
218
71%
12.1
25
Online resources
were useful for me.
7
2%
8
3%
77
25%
135
43%
85
27%
312
100%
3.91
4
0.05
15
5%
220
71%
14.7
20
Response time was reasonable.
8
3%
5
2%
78
25%
131
42%
87
28%
309
100%
3.92
4
0.05
13
4%
218
71%
16.8
23
The quality of the information
I received was good.
8
3%
8
3%
77
24%
136
43%
87
28%
316
100%
3.91
4
0.05
16
5%
223
71%
13.9
16
The staff were helpful in
addressing my requests.
8
3%
6
2%
76
25%
125
41%
93
30%
308
100%
3.94
4
0.05
14
5%
218
71%
15.6
24
The staff were willing to "go the
extra mile" to address my needs.
7
2%
10
3%
85
28%
118
39%
84
28%
304
100%
3.86
4
0.05
17
6%
202
66%
11.9
28
Key:
Strongly disagree:
Disagree:
Neutral:
Agree:
Strongly agree:
SD
D
N
A
SA
Mean = statistical mean (average)
Median = mid-point of the distribution
SE = Standard Error of the Mean
CES 2014, Institutional Research, page 5
Currently Enrolled Student Survey – Fall 2014
Computer Lab Data
COMPUTER LABS
Negative
1
2
SD
D
Ratings Data of Those
Having Contact
Section responses:
Survey responses:
% who responded:
The computer lab you used
the most was . . .
The Library 1062
ATLC-Residence Hall
193
ATLC-Library
404
ATLC-SUB
105
An acad. dept. lab
968
Various Other
36
2768
2709
6646
40.8%
38.4%
7.0%
14.6%
3.8%
35.0%
1.3%
100%
3
N
4
A
Positive
5
SA
Distrib.
Chart
Tot. Mean
Resp. Median
SE ±
Neg.
D&
SD
Pos.
A&
Ratio
SA Pos/Neg
No
Resp.
ALL LABS
A computer was available at the
time I needed it.
50
2%
118
4%
275
10%
1380
51%
886
33%
2709
100%
4.08
4
0.02
168
6%
2266
84%
13.5
0
The computer I used was new
enough to meet my needs.
86
3%
146
5%
315
12%
1311
48%
851
31%
2709
100%
3.99
4
0.02
232
9%
2162
80%
9.3
0
The software I needed
was available
95
4%
127
5%
300
11%
1282
48%
883
33%
2687
100%
4.02
4
0.02
222
8%
2165
81%
9.8
22
THE LIBRARY only
A computer was available at the
time I needed it.
19
2%
58
6%
115
11%
581
56%
266
26%
1039
100%
3.98
4
0.03
77
7%
847
82%
11.0
23
The computer I used was new
enough to meet my needs.
18
2%
50
5%
126
12%
563
54%
282
27%
1039
100%
4.00
4
0.03
68
7%
845
81%
12.4
23
The software I needed
was available
20
2%
40
4%
110
11%
545
53%
310
30%
1025
100%
4.06
4
0.03
60
6%
855
83%
14.3
37
Key:
Strongly disagree:
Disagree:
Neutral:
Agree:
Strongly agree:
SD
D
N
A
SA
Mean = statistical mean (average)
Median = mid-point of the distribution
SE = Standard Error of the Mean
CES 2014, Institutional Research, pages 6 - 8
Ratings Data of Those
Having Contact
Negative
1
2
SD
D
AN ACADEMIC DEPARTMENT LAB only
A computer was available at the
26
time I needed it.
3%
Positive
5
SA
Distrib.
Chart
Tot. Mean
Resp. Median
SE ±
Neg.
D&
SD
Pos.
A&
Ratio
SA Pos/Neg
3
N
4
A
44
5%
90
9%
444
47%
344
36%
948
100%
4.09
4
0.03
70
7%
788
83%
11.3
20
No
Resp.
The computer I used was new
enough to meet my needs.
62
7%
80
8%
108
11%
397
42%
305
32%
952
100%
3.84
4
0.04
142
15%
702
74%
4.9
16
The software I needed
was available
66
7%
62
7%
105
11%
396
42%
320
34%
949
100%
3.89
4
0.04
128
13%
716
75%
5.6
19
THE ATLC-LIBRARY only
A computer was available at the
time I needed it.
20
2%
40
4%
110
11%
545
53%
310
30%
1025
100%
4.06
4
0.04
60
6%
855
83%
14.3
-621
The computer I used was new
enough to meet my needs.
2
1%
12
3%
38
10%
198
50%
146
37%
396
100%
4.20
4
0.04
14
4%
344
87%
24.6
8
The software I needed
was available
3
1%
13
3%
42
11%
200
51%
138
35%
396
100%
4.15
4
0.05
16
4%
338
85%
21.1
8
CES 2014, Institutional Research, pages 6 - 8
Ratings Data of Those
Having Contact
Negative
1
2
SD
D
THE ATLC-RESIDENCE HALLS only
A computer was available at the
2
time I needed it.
1%
Positive
5
SA
Distrib.
Chart
Tot. Mean
Resp. Median
SE ±
Neg.
D&
SD
Pos.
A&
Ratio
SA Pos/Neg
3
N
4
A
4
2%
24
13%
86
46%
71
38%
187
100%
4.18
4
0.06
6
3%
157
84%
No
low
6
No
Resp.
The computer I used was new
enough to meet my needs.
2
1%
2
1%
24
13%
89
48%
70
37%
187
100%
4.19
4
0.06
4
2%
159
85%
39.8
6
The software I needed
was available
4
2%
5
3%
29
16%
82
44%
65
35%
185
100%
4.08
4
0.07
9
5%
147
79%
16.3
8
THE ATLC-STUDENT UNION only
A computer was available at the
1
time I needed it.
1%
1
1%
11
11%
50
49%
40
39%
103
100%
4.23
4
0.08
2
2%
90
87%
45.0
2
The computer I used was new
enough to meet my needs.
2
2%
2
2%
17
17%
47
47%
32
32%
100
100%
4.05
4
0.09
4
4%
79
79%
No
low
5
The software I needed
was available
2
2%
5
5%
13
13%
44
45%
34
35%
98
100%
4.05
0.09
7
7%
78
80%
11.1
7
CES 2014, Institutional Research, pages 6 - 8
Currently Enrolled Student Survey – Fall 2014
Distance Learning Data
DISTANCE LEARNING (Technology-Delivered Courses)
Have you taken a technology-delivered
course?
Yes 4747 71.4%
No 1899 28.6%
No response
0
0.0%
Total: 6646
100%
The primary technology was ...
Blackboard: 4042 85.2%
Email 384
8.1%
Internet: 190
4.0%
Interactive Video:
47
1.0%
Misc. Other:
53
1.1%
Multiple technologies
12
0.3%
Lync
11
0.2%
Skype
7
0.1%
Total: 4746 100.0%
Section responses:
Survey responses:
% who responded:
Negative
1
2
SD
D
Ratings Data of Those
Having Contact
3
N
4
A
Positive
5
SA
Distrib.
Chart
Tot. Mean
Resp. Median
SE ±
"Other" includes:
A blog
Pearson
Dropbox
RaiderWriter
ECW
Sakai
E-Learning
TaskStream
Engr. courseware
TeachScape
Facebook
Top Hat
MediaWite
WebAssign
WebWork
MediaCast
and others having a single listing
Pos.
A&
SA
Ratio
Pos/Neg
Resp.
No
The overall access
to faculty
136
3%
256
6%
918 2167 1152
20% 47% 25%
4629
100%
3.85
4
0.01
392
8%
3319
72%
8.5
118
The overall learning
experience
159
3%
272
6%
894 2157 1176
19% 46% 25%
4658
100%
3.84
4
0.01
431
9%
3333
72%
7.7
89
Technical assistance
138
3%
230
5%
1164 1850 974
27% 42% 22%
4356
100%
3.76
4
0.02
368
8%
2824
65%
7.7
391
The distance learning web site
(de.ttu.edu)
111
3%
139
4%
1174 1564 875
30% 40% 23%
3863
100%
3.76
4
0.02
250
6%
2439
63%
9.8
884
Course Web Site
119
3%
166
4%
1012 2081 1067
23% 47% 24%
4445
100%
3.86
4
0.01
285
6%
3148
71%
11.0
302
4747
6646
71.4%
Neg.
D&
SD
Note: The data indicates some responses may not be related to distance education as requested. Some
respondents gave indications that technology delivery was what caught their attention, and they referred to
conventional on-campus classes with a computer lab or other tangential technology component.
Key:
Strongly disagree:
Disagree:
Neutral:
Agree:
Strongly agree:
SD
D
N
A
SA
Mean = statistical mean (average)
Median = mid-point of the distribution
SE = Standard Error of the Mean
CES 2014, Institutional Research, page 9
Currently Enrolled Student Survey – Fall 2014
Information Technology Data
INFORMATION TECHNOLOGY SERVICES
Ratings Data of Those
Having Contact
Section responses:
Survey responses:
% who responded:
Negative
1
2
SD
D
3
N
4
A
Positive
5
SA
6276
6646
94.4%
Distrib.
Chart
Tot. Mean
Resp. Median
SE ±
Neg.
D&
SD
Pos.
A&
Ratio
SA Pos/Neg
No
Resp.
Help Desk Services
(742-HELP)
75
2%
126
3%
1122 1190 1527
28% 29% 38%
4040
100%
3.98
4
0.02
201
5%
2717
67%
13.5
2236
Wireless Network
242
4%
545
9%
1541 1897 1593
26% 33% 27%
5818
100%
3.70
4
0.01
787
14%
3490
60%
4.4
458
E-mail
48
1%
115
2%
1154 2089 2870
18% 33% 46%
6276
100%
4.21
4
0.01
163
3%
4959
79%
30.4
0
Blackboard
112
2%
245
4%
1332 2147 2203
22% 36% 36%
6039
100%
4.01
4
0.01
357
6%
4350
72%
12.2
237
Software available
98
2%
181
3%
1323 1755 1816
26% 34% 35%
5173
100%
3.97
4
0.01
279
5%
3571
69%
12.8
1103
Computer-Based Training
(CBT)
85
3%
136
4%
1181
35%
960
29%
3353
100%
3.78
4
0.02
221
7%
1951
58%
8.8
2923
Cloud Printing
265
6%
303
7%
1124 1129 1297
27% 27% 31%
4118
100%
3.70
4
0.02
568
14%
2426
59%
4.3
2158
Key:
Strongly disagree:
Disagree:
Neutral:
Agree:
Strongly agree:
SD
D
N
A
SA
991
30%
Mean = statistical mean (average)
Median = mid-point of the distribution
SE = Standard Error of the Mean
CES 2014, Institutional Research, page 10
Currently Enrolled Student Survey – Fall 2014
OWNERSHIP OF PERSONAL TECHNOLOGY DEVICES
Own a . . .
Desktop
Computer
Section responses: 6646
Survey responses: 6646
% who responded:
100.0%
Laptop
Computer
Smartphone
Tablet
Computer
E-Book
Reader
Game
System
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
*
169
*
68
253
47
2
7
156
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Count of
Individuals
X
X
X
X
X
X
X
*
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
225
39
152
2
2
1
11
32
4
1
191
538
121
3
2
169
Have Six Devices
2.5%
533
Have
Five Devices
8.0%
1,324
Have
Four Devices
19.9%
continued on the next page
For example, 169 people had all six devices.
68 people had all devices except for a game system.
152 people had four devices (excluding a tablet and e-book reader).
CES 2014, Institutional Research, pages 11 - 13
Desktop
Computer
Laptop
Computer
Smartphone
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
E-Book
Reader
Game
System
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Tablet
Computer
X
X
X
X
X
X
X
X
X
X
96
311
42
7
6
1
X
X
X
X
X
X
X
X
X
X
X
186
9
6
10
53
9
24
948
304
696
5
10
4
1
14
40
79
9
1
2
1630
45
12
21
22
3
5
X
X
X
X
X
Count of
Individuals
X
X
X
X
X
X
X
9
2,279
Have
Three Devices
34.3%
1,869
Have
Two Devices
28.1%
463
Have
One Device
7.0%
9
Have No Devices
0.1%
Total:
6646
CES 2014, Institutional Research, pages 11 - 13
TOP OWNERSHIP PATTERNS
Desktop
Computer
X
X
X
X
Laptop
Computer
Smartphone
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Tablet
Computer
E-Book
Reader
Game
System
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Count of
Individuals
1630
948
696
538
311
304
253
225
191
186
169
156
TABULATIONS BY DEVICE
Device Owned
Desktop
Laptop
Smartphone
Tablet
E-Book reader
Game system
Count % of 6646
Individ.
Individ.
% of 20k
Owning
Owning
Devices
Device
Device
1,539
23.2%
7.7%
6,206
93.4%
31.0%
6,031
90.7%
30.1%
2,785
41.9%
13.9%
1,175
17.7%
5.9%
2,277
34.3%
11.4%
20,013
100.0%
CES 2014, Institutional Research, pages 11 - 13
Currently Enrolled Student Survey – Fall 2014
Learning Center Data
LEARNING CENTER
Have you utilized the services
of this department?
Yes 806
No 5809
No response
31
Total: 6646
12.1%
87.4%
0.5%
100%
The last contact was ...
In person
By telephone
By e-mail
Through Online Resources
Section responses:
Survey responses:
% who responded:
640
27
87
52
806
Negative
1
2
SD
D
Ratings Data of Those
Having Contact
79.4%
3.3%
10.8%
6.5%
100%
806
6646
12.1%
3
N
4
A
Positive
5
SA
Distrib.
Chart
Tot. Mean
Resp. Median
SE ±
Neg.
D&
SD
Pos.
A&
Ratio
SA Pos/Neg
No
Resp.
Making contact with this office
was easy.
20
3%
10
1%
136
17%
361
45%
273
34%
800
100%
4.07
4
0.03
30
4%
634
79%
21.1
6
Online resources
were useful for me.
22
3%
16
2%
167
23%
296
40%
233
32%
734
100%
3.96
4
0.04
38
5%
529
72%
13.9
72
Response time was reasonable.
22
3%
29
4%
157
20%
337
42%
250
31%
795
100%
3.96
4
0.03
51
6%
587
74%
11.5
11
The quality of the information
I received was good.
20
2%
28
3%
160
20%
334
42%
261
33%
803
100%
3.98
4
0.03
48
6%
595
74%
12.4
3
The staff were helpful in
addressing my requests.
25
3%
25
3%
154
19%
322
40%
280
35%
806
100%
4.00
4
0.03
50
6%
602
75%
12.0
0
The staff were willing to "go the
extra mile" to address my needs.
29
4%
37
5%
188
24%
272
34%
273
34%
799
100%
3.90
4
0.04
66
8%
545
68%
8.3
7
Key:
Strongly disagree:
Disagree:
Neutral:
Agree:
Strongly agree:
SD
D
N
A
SA
Mean = statistical mean (average)
Median = mid-point of the distribution
SE = Standard Error of the Mean
CES 2014, Institutional Research, page 14
Currently Enrolled Student Survey – Fall 2014
Library Data
ALL UNIVERSITY LIBRARIES
Have you utilized the services
of the library?
Yes 5260
No
0
No response 126
Total: 5386
97.7%
0.0%
2.3%
100%
Which do you use most frequently?
University Library 4392 83.5%
Architecture Library
88
1.7%
Southwest/Sp. Collections
15
0.3%
Library On-line 624 11.9%
Law Library 108
2.1%
Dept./Col. Library
10
0.2%
TTUHSC
4
0.1%
Learning Resource Centr.
12
0.2%
Visual Resource Centr.
2
0.0%
Multiple libraries
1
0.0%
Other
4
0.1%
5260 100.0%
Section responses:
Survey responses:
% who responded:
Negative
1
2
SD
D
Ratings Data of Those
Having Contact
3
N
4
A
Positive
5
SA
Distrib.
Chart
Tot. Mean
Resp. Median
SE ±
Pos.
A&
Ratio
SA Pos/Neg
No
Resp.
Making contact with this office
was easy.
38
1%
47
1%
800 2057 1417
18% 47% 33%
4359
100%
4.09
4
0.01
85
2%
3474
80%
40.9
901
Online resources
were useful for me.
48
1%
79
2%
833 2057 1584
18% 45% 34%
4601
100%
4.10
4
0.01
127
3%
3641
79%
28.7
659
Response time was reasonable.
47
1%
40
1%
825 2018 1386
19% 47% 32%
4316
100%
4.08
4
0.01
87
2%
3404
79%
39.1
944
The quality of the information
I received was good.
49
1%
37
1%
788 2075 1448
18% 47% 33%
4397
100%
4.10
4
0.01
86
2%
3523
80%
41.0
863
The staff were helpful in
addressing my requests.
53
1%
51
1%
714 1931 1589
16% 45% 37%
4338
100%
4.14
4
0.01
104
2%
3520
81%
33.8
922
The staff were willing to "go the
extra mile" to address my needs.
65
2%
106
3%
1005 1601 1458
24% 38% 34%
4235
100%
4.01
4
0.01
171
4%
3059
72%
17.9
1025
5260
6646
79.1%
Neg.
D&
SD
Key:
Strongly disagree:
Disagree:
Neutral:
Agree:
Strongly agree:
SD
D
N
A
SA
Mean = statistical mean (average)
Median = mid-point of the distribution
SE = Standard Error of the Mean
CES 2014, Institutional Research, page 15
Currently Enrolled Student Survey – Fall 2014
Parking Services Data
PARKING SERVICES - ALL RESPONSES
Have you utilized the services of this dept.?
Yes 3045 45.8%
No 3601
54.2%
No response
0
Total: 6646
0.0%
100%
The last contact was ...
In person
By telephone
By e-mail
Through Online Resources
680 22.3%
734 24.1%
919 30.2%
712 23.4%
3045 100.0%
I was able to obtain a parking permit
in my preferred commuter lot this sem.
Yes 2435 36.6%
No 1227 18.5%
No response 2984 44.9%
Total: 6646 100%
Section responses:
Survey responses:
% who responded:
3045
6646
Negative
1
2
SD
D
Ratings Data of Those
Having Contact
3
N
4
A
Positive
5
SA
Distrib.
Chart
Tot. Mean
Resp. Median
Neg.
D&
SD
Pos.
A&
SA
Ratio
Pos/Neg
Resp.
No
SE ±
Making contact with this office
was easy.
257
9%
250
9%
704
24%
1143
39%
545
19%
2899
100%
3.51
4
0.02
507
17%
1688
58%
3.3
146
Online resources
were useful for me.
286
10%
306
10%
737
25%
1078
37%
521
18%
2928
100%
3.42
4
0.02
592
20%
1599
55%
2.7
117
Response time was reasonable.
363
12%
252
9%
663
23%
1095
38%
538
18%
2911
100%
3.41
4
0.02
615
21%
1633
56%
2.7
134
The quality of the information
I received was good.
368
13%
287
10%
707
24%
1032
35%
538
18%
2932
100%
3.37
4
0.02
655
22%
1570
54%
2.4
113
The staff were helpful in
addressing my requests.
385
13%
288
10%
707
25%
922
32%
565
20%
2867
100%
3.35
4
0.02
673
23%
1487
52%
2.2
178
The staff were willing to "go the
extra mile" to address my needs.
498
18%
338
12%
868
31%
654
23%
474
17%
2832
100%
3.09
3
0.03
836
30%
1128
40%
1.3
213
45.8%
Key:
Strongly disagree:
Disagree:
Neutral:
Agree:
Strongly agree:
SD
D
N
A
SA
Mean = statistical mean (average)
Median = mid-point of the distribution
SE = Standard Error of the Mean
CES 2014, Institutional Research, page 16
Currently Enrolled Student Survey – Fall 2014
Raiderlink Web Site Data
RAIDERLINK WEB SITE (TTU Student Portal)
Ratings Data of Those
Having Contact
Section responses:
Survey responses:
% who responded:
Negative
1
2
SD
D
3
N
4
A
Positive
5
SA
6613
6646
99.5%
Distrib.
Chart
Tot. Mean
Resp. Median
SE ±
Neg.
D&
SD
Pos.
A&
SA
Ratio
Pos/Neg
Resp.
No
The overall look is
attractive.
179
3%
454
7%
1513 3075 1390
23% 47% 21%
6611
100%
3.76
4
0.01
633 4465
10% 68%
7.1
2
Information is easy
to locate.
230
3%
685 1347 2983 1368
10% 20% 45% 21%
6613
100%
3.69
4
0.01
915 4351
14% 66%
4.8
0
The search feature
is effective.
333
6%
657 2050 1898 936
11% 35% 32% 16%
5874
100%
3.42
3
0.01
990 2834
17% 48%
2.9
739
Key:
Strongly disagree:
Disagree:
Neutral:
Agree:
Strongly agree:
SD
D
N
A
SA
Mean = statistical mean (average)
Median = mid-point of the distribution
SE = Standard Error of the Mean
CES 2014, Institutional Research, page 17
Currently Enrolled Student Survey – Fall 2014
MyTech Tab Data
MyTech TAB IN RAIDERLINK
Negative
1
2
SD
D
Ratings Data of Those
Having Contact
Section responses:
Survey responses:
% who responded:
3
N
4
A
Positive
5
SA
6477
6646
97.5%
Distrib.
Chart
Tot. Mean
Resp. Median
SE ±
Neg.
D&
SD
Pos.
A&
SA
Ratio
Pos/Neg
Resp.
No
Is a useful tool for
registering online
153
2%
196
3%
774 2878 2476
12% 44% 38%
6477
100%
4.13
4
0.01
349
5%
5354
83%
15.3
0
Is a useful tool for
viewing financial aid.
88
1%
168
3%
1049 2762 2084
17% 45% 34%
6151
100%
4.07
4
0.01
256
4%
4846
79%
18.9
326
Is a useful tool for
paying bills.
90
1%
159
3%
1004 2900 2168
16% 46% 34%
6321
100%
4.09
4
0.01
249
4%
5068
80%
20.4
156
Is a useful tool for
updating personal information.
99
2%
208
3%
1220 2872 1953
19% 45% 31%
6352
100%
4.00
4
0.01
307
5%
4825
76%
15.7
125
Key:
Strongly disagree:
Disagree:
Neutral:
Agree:
Strongly agree:
SD
D
N
A
SA
Mean = statistical mean (average)
Median = mid-point of the distribution
SE = Standard Error of the Mean
CES 2014, Institutional Research, page 18
Currently Enrolled Student Survey – Fall 2014
Online Registration Data
ONLINE REGISTRATION
Ratings Data of Those
Having Contact
Section responses:
Survey responses:
% who responded:
Negative
1
2
SD
D
3
N
4
A
Positive
5
SA
6410
6646
96.4%
Distrib.
Chart
Tot. Mean
Resp. Median
SE ±
Neg.
D&
SD
Pos.
A&
SA
Ratio
Pos/Neg
Resp.
No
Registered easily.
353
6%
673
11%
963 2479 1920
15% 39% 30%
6388
100%
3.77
4
0.01
1026 4399
16% 69%
4.3
22
Located courses easily.
179
3%
402
6%
1035 2831 1950
16% 44% 30%
6397
100%
3.93
4
0.01
581
9%
4781
75%
8.2
13
Is student-friendly.
195
3%
327
5%
1219 2802 1859
19% 44% 29%
6402
100%
3.91
4
0.01
522
8%
4661
73%
8.9
8
Has a quick response time.
363
6%
565
9%
1247 2436 1750
20% 38% 28%
6361
100%
3.73
4
0.01
928 4186
15% 66%
4.5
49
Has clear instructions
205
3%
482
8%
1339 2640 1730
21% 41% 27%
6396
100%
3.81
4
0.01
687 4370
11% 68%
6.4
14
Has easy navigation
222
3%
487
8%
1286 2674 1741
20% 42% 27%
6410
100%
3.82
4
0.01
709 4415
11% 69%
6.2
0
Has useful help screens
237
4%
441
7%
1582 2267 1496
26% 38% 25%
6023
100%
3.72
4
0.01
678 3763
11% 62%
5.6
387
Key:
Strongly disagree:
Disagree:
Neutral:
Agree:
Strongly agree:
SD
D
N
A
SA
Mean = statistical mean (average)
Median = mid-point of the distribution
SE = Standard Error of the Mean
CES 2014, Institutional Research, page 19
Currently Enrolled Student Survey – Fall 2014
Registrar Data
OFFICE OF THE REGISTRAR
Have you utilized the services
of this department?
Yes 2373
No 4273
No response
0
Total: 6646
35.7%
64.3%
0.0%
100%
The last contact was ...
In person
By telephone
By e-mail
Through Online Resources
Section responses:
Survey responses:
% who responded:
932
412
461
568
2373
Negative
1
2
SD
D
Ratings Data of Those
Having Contact
39.3%
17.4%
19.4%
23.9%
100%
2373
6646
35.7%
3
N
4
A
Positive
5
SA
Distrib.
Chart
Tot. Mean
Resp. Median
SE ±
Neg.
D&
SD
Pos.
A&
SA
Ratio
Pos/Neg
Resp.
No
Making contact with this office
was easy.
39
2%
63
3%
448 1056 675
20% 46% 30%
2281
100%
3.99
4
0.02
102
4%
1731
76%
17.0
92
Online resources
were useful for me.
47
2%
94
4%
541
24%
619
28%
2250
100%
3.89
4
0.02
141
6%
1568
70%
11.1
123
Response time was reasonable.
47
2%
61
3%
442 1049 696
19% 46% 30%
2295
100%
4.00
4
0.02
108
5%
1745
76%
16.2
78
The quality of the information
I received was good.
49
2%
49
2%
458 1052 702
20% 46% 30%
2310
100%
4.00
4
0.02
98
4%
1754
76%
17.9
63
The staff were helpful in
addressing my requests.
48
2%
50
2%
448
20%
973
44%
713
32%
2232
100%
4.01
4
0.02
98
4%
1686
76%
17.2
141
The staff were willing to "go the
extra mile" to address my needs.
63
3%
91
4%
610
28%
806
37%
627
29%
2197
100%
3.84
4
0.02
154
7%
1433
65%
9.3
176
Key:
Strongly disagree:
Disagree:
Neutral:
Agree:
Strongly agree:
SD
D
N
A
SA
949
42%
Mean = statistical mean (average)
Median = mid-point of the distribution
SE = Standard Error of the Mean
CES 2014, Institutional Research, page 20
Currently Enrolled Student Survey – Fall 2014
Student Business Services Data
STUDENT BUSINESS SERVICES
Have you utilized the services
of this department?
Yes 3939
No 2707
No response
Total: 6646
The last contact was ...
In person
By telephone
By e-mail
Through Online Resources
1054
930
1041
914
3939
Negative
1
2
SD
D
Ratings Data of Those
Having Contact
59.3%
40.7%
0.0%
100%
26.8%
23.6%
26.4%
23.2%
100%
3
N
4
A
Positive
5
SA
Distrib.
Chart
Tot. Mean
Resp. Median
SE ±
Neg.
D&
SD
Pos.
No
A&
Ratio
SA Pos/Neg Resp.
Making contact with this office
was easy.
133
4%
226
6%
872
24%
1615
44%
858
23%
3704
100%
3.77
4
0.02
359
10%
2473
67%
6.9
235
Online resources
were useful for me.
146
4%
215
6%
933
25%
1601
42%
873
23%
3768
100%
3.75
4
0.02
361
10%
2474
66%
6.9
171
Response time was reasonable.
148
4%
194
5%
881
24%
1617
44%
867
23%
3707
100%
3.77
4
0.02
342
9%
2484
67%
7.3
232
The quality of the information
I received was good.
145
4%
161
4%
894
24%
1669
44%
892
24%
3761
100%
3.80
4
0.02
306
8%
2561
68%
8.4
178
In the past, my registration
has been cancelled due to
non-payment.
Yes 295
No 6351
No response
0
6646
4.4%
95.6%
0.0%
100%
The staff were helpful in
addressing my requests.
122
3%
120
3%
899
25%
1594
44%
881
24%
3616
100%
3.83
4
0.02
242
7%
2475
68%
10.2
323
Section responses:
Survey responses:
% who responded:
The staff were willing to "go the
extra mile" to address my needs.
175
5%
238
7%
1156 1219
32% 34%
776
22%
3564
100%
3.61
4
0.02
413
12%
1995
56%
4.8
375
59.3%
3939
6646
Key:
Strongly disagree:
Disagree:
Neutral:
Agree:
Strongly agree:
SD
D
N
A
SA
Mean = statistical mean (average)
Median = mid-point of the distribution
SE = Standard Error of the Mean
CES 2014, Institutional Research, page 21
Currently Enrolled Student Survey – Fall 2014
Student Financial Aid Data
STUDENT FINANCIAL AID
Have you utilized the services
of this department?
Yes 4010
No 2636
No response
0
Total: 6646
The last contact was ...
In person
By telephone
By e-mail
Through Online Resources
1412
1072
1020
506
4010
Section responses:
Survey responses:
% who responded:
Ratings Data of Those
Having Contact
60.3%
39.7%
0.0%
100%
35.2%
26.7%
25.4%
12.6%
100.0%
4010
6646
60.3%
When did you complete ALL of your
Financial Aid paperwork for this semester?
Prior to March 856
20.4%
March 282
7.5%
April 211
5.8%
May 253
7.9%
June 329
9.8%
July 431
14.3%
August 731
22.8%
After August 385
11.6%
Total 3478 100.0%
Negative
1
2
SD
D
3
N
4
A
Positive
5
SA
Distrib.
Chart
Tot. Mean
Resp. Median
SE ±
Neg.
D&
SD
Pos.
A&
Ratio
SA Pos/Neg
No
Resp.
Aid was received quickly.
312
8%
429
12%
871
24%
1248
34%
812
22%
3672
100%
3.50
4
0.02
741
20%
2060
56%
2.8
338
The aid amount was sufficient.
354
10%
563
15%
915
25%
1072
29%
762
21%
3666
100%
3.36
4
0.02
917
25%
1834
50%
2.0
344
Making contact with this office
was easy.
203
5%
292
8%
974
26%
1412
38%
856
23%
3737
100%
3.65
4
0.02
495
13%
2268
61%
4.6
273
Online resources (award notices,
203
5%
292
8%
974
26%
1412
38%
856
23%
3737
100%
3.65
4
0.02
495
13%
2268
61%
4.6
273
Response time was reasonable.
236
6%
376
10%
962
26%
1409
38%
745
20%
3728
100%
3.55
4
0.02
612
16%
2154
58%
3.5
282
The quality of the information
I received was good.
218
6%
276
7%
954
25%
1500
40%
795
21%
3743
100%
3.64
4
0.02
494
13%
2295
61%
4.6
267
The staff were helpful in
addressing my requests.
186
5%
213
6%
881
24%
1480
40%
927
25%
3687
100%
3.75
4
0.02
399
11%
2407
65%
6.0
323
The staff were willing to "go the
extra mile" to address my needs.
303
8%
353
10%
1187 1032
33% 28%
773
21%
3648
100%
3.44
3
0.02
656
18%
1805
49%
2.8
362
Strongly disagree:
Disagree:
Neutral:
SD
D
N
A
SA
Mean = statistical mean (average)
Median = mid-point of the distribution
SE = Standard Error of the Mean
applications, etc.) were useful for me.
No response 532
Key:
Agree:
Strongly agree:
CES 2014, Institutional Research, page 22
Currently Enrolled Student Survey – Fall 2014
Supplemental Instruction Data
SUPPLEMENTAL INSTRUCTION
Have you utilized the services
of this department?
Yes 1079
No 5567
No response
0
Total: 6646
16.2%
83.8%
0.0%
100%
The last contact was ...
In person
By telephone
By e-mail
Through Online Resources
Section responses:
Survey responses:
% who responded:
835
45
159
40
1079
Negative
1
2
SD
D
Ratings Data of Those
Having Contact
77.4%
4.2%
14.7%
3.7%
100%
1079
6676
16.2%
3
N
4
A
Positive
5
SA
Distrib.
Chart
Tot. Mean
Resp. Median
SE ±
Neg.
D&
SD
Pos.
A&
SA
Ratio
Pos/Neg
Resp.
No
Making contact with this office
was easy.
12
1%
22
2%
200
22%
386
42%
304
33%
924
100%
4.03
4
0.03
34
4%
690
75%
20.3
155
Online resources
were useful for me.
20
2%
34
4%
215
25%
333
38%
264
30%
866
100%
3.91
4
0.03
54
6%
597
69%
11.1
213
Response time was reasonable.
15
2%
15
2%
206
22%
416
44%
299
31%
951
100%
4.02
4
0.03
30
3%
715
75%
23.8
128
The quality of the information
I received was good.
23
2%
26
3%
186
18%
405
40%
367
36%
1007
100%
4.06
4
0.03
49
5%
772
77%
15.8
72
The staff were helpful in
addressing my requests.
21
2%
22
2%
182
18%
402
40%
372
37%
999
100%
4.08
4
0.03
43
4%
774
77%
18.0
80
The staff were willing to "go the
extra mile" to address my needs.
24
2%
27
3%
207
21%
361
36%
374
38%
993
100%
4.04
4
0.03
51
5%
735
74%
14.4
86
Key:
Strongly disagree:
Disagree:
Neutral:
Agree:
Strongly agree:
SD
D
N
A
SA
Mean = statistical mean (average)
Median = mid-point of the distribution
SE = Standard Error of the Mean
CES 2014, Institutional Research, page 23
Currently Enrolled Student Survey – Fall 2014
TTU Website Data
TTU WEBSITE
Ratings Data of Those
Having Contact
Section responses:
Survey responses:
% who responded:
Negative
1
2
SD
D
3
N
4
A
Positive
5
SA
6475
6646
97.4%
Distrib.
Chart
Tot. Mean
Resp. Median
SE ±
Neg.
D&
SD
Pos.
A&
Ratio
SA Pos/Neg
No
Resp.
The overall look is
attractive
100
2%
202
3%
1364 3121 1688
21% 48% 26%
6475
100%
3.94
4
0.01
302
5%
4809
74%
15.9
0
Information is easy
to locate
235
4%
540
8%
1460 2834 1392
23% 44% 22%
6461
100%
3.71
4
0.01
775
12%
4226
65%
5.5
14
The search feature
is effective
257
4%
457
8%
1563 2491 1303
26% 41% 21%
6071
100%
3.68
4
0.01
714
12%
3794
62%
5.3
404
Key:
Strongly disagree:
Disagree:
Neutral:
Agree:
Strongly agree:
SD
D
N
A
SA
Mean = statistical mean (average)
Median = mid-point of the distribution
SE = Standard Error of the Mean
CES 2014, Institutional Research, page 24