Chabot College
Fall, 2006
Course Outline for Business 50E
BUSINESS EMAIL
Catalog Description:
50E - Business Email
1 unit
Communication and technology principles for effective use of email in a business environment.
Includes email text and subject line composition and editing, email technology and tools, inbox
management, email etiquette, email as a job search tool, and email security. 1 hour.
[Typical contact hours: 17.5]
Prerequisite Skills:
None
Expected Outcomes for Students:
Upon completion of this course, the student should be able to:
1. Determine if email is the appropriate channel of communication for a variety of situations;
2. compose and edit high-quality email content and subject lines;
3. utilize email technology (attachments, signature files, inbox, folders, spam protection, virus and
worm protection, and more) effectively;
4. protect one’s online identity;
5. exhibit proper email etiquette;
6. use email in job searches;
7. conduct further research into advanced email topics, such as return receipts, digital signatures
and certificates, disclaimers, and priority email.
Course Content:
1.
2.
3.
4.
5.
Determining when email is and is not an appropriate method of business communication.
Writing email content.
Editing for conciseness, clarity, and tone.
Exhibiting proper email etiquette.
Using email tools and technology (reply and forward functions, attachments, signature files,
folders, and more).
6. Controlling your email inbox with spam filters and folders.
7. Using email safely (virus and worm protection, identity protection).
8. Exploring advanced email topics (return receipts, digital signatures and certificates, disclaimers,
and priority email).
Methods of Presentation:
1.
2.
3.
4.
5.
Lectures
Discussion
Oral presentations
Case problems
Guest speakers
Assignments and Methods of Evaluating Student Progress:
1. Typical Assignments:
a. Compose an email to your supervisor that requests a new desk chair. Attach a file to the
email with a photograph of the chair, its features, and price.
b. Develop a 2-page personal email security plan to ensure your identify is protected, that you
are not a victim of a virus or worm, that you do not spread viruses or worms, and that you
have minimized the amount of spam you receive.
Chabot College
Course Outline for Business 50E, Page 2
Fall 2006
2. Methods of Evaluating Student Progress:
a. Quizzes
b. Oral presentations
c. Written/electronic assignments
d. Examinations
e. Final examination
Textbook(s) (Typical):
Writing Effective E-Mail, Revised Edition, Nancy Flynn and Tom Flynn, Crisp Publications, 2003.
Email: Communicate Effectively, Verna Terminello and Marcia G. Reed, Pearson Prentice-Hall,
2003.
Special Student Materials:
None
jn 08/05
BUS 50E course outline