Chapter 17 Customer Service Answers
1. Even if your primary responsibility is database administration, you still need to
understand enough about networking to figure out why a user cannot connect to the
database management system. You will never be an effective troubleshooter unless you
have an understanding of how all the systems in your enterprise work together.
2. The Security log records events that relate directly to system security, such as valid
and invalid logon attempts. Also, you can use the Security log to keep track of file
auditing. Generally, you must be a system administrator to view the security log.