POSITION DESCRIPTION Title: Intern ‐ Service Desk Technician The Service Desk Technician is responsible for supporting ASMGi’s growth and success by providing its customers technical and troubleshooting assistance related to computer hardware and software, mobile devices and other technology‐based tools and products. ASMGi (www.asmgi.com) is hiring Juniors and Seniors for Intern positions for the summer of 2016. There will also be an opportunity for qualified applicants to work on a part‐time basis while they are in school and transition to full‐time employment upon graduation. Interns will be paid $12‐$15 per hour based on experience. Requirements: This position requires a skilled, customer‐focused helpdesk professional. An associate’s degree in information technology or equivalent related experience is required. Additional requirements include:  Minimum two years’ hands‐on experience and demonstrated understanding of Microsoft technologies including Active Directory and Windows 10, 7, XP and Office applications; 
Demonstrated experience with Internet and networking technologies (LAN / WAN); 
Experience working in a customer focused, fast‐paced, team environment; 
Outstanding verbal and written communication skills and a commitment to service excellence; 
Exposure to cloud‐based processes on Azure, AWS or SoftLayer beneficial; Responsibilities:  Provides Service Desk Level 1 support including receiving and logging support calls, resolving or escalating customer support issues and tracking support incidents. 
Performs routine maintenance of Windows‐based networks, including performing backup tape rotation and logging and responding to system monitors. 
Assists with installation, configuration and management of customer equipment in ASMGi’s Network Operations Center. 
Consistently and reliably participates in after‐hours “on call” rotation. 
Exemplifies, fosters, and inspires others to embrace ASMGi’s core values of Integrity, Commitment and Expertise. _________________________________________________________________________________________
ASMGi•800SuperiorAvenueE•Suite1050•Cleveland,Ohio•44114
www.asmgi.com•216‐255‐3040•info@asmgi.com