Wilson County Department of Social Services
promotes safety, self-determination and self-sufficiency for families, children
and adults through the delivery of services in a professional and caring manner.
Build a career with us!
Paid Health Insurance for employees | Dental |Longevity Pay | 401-K | Life Insurance
Vacation/Sick Leave | 11 Paid Holidays | Flex Care |Travel Reimbursement
Child Support Supervisor I
Position: 295-40-766
Job Order: 10445620
Salary Grade: 67
Salary Range: $39,420 - $66,624
* SALARY NEGOTIABLE WITHIN THE RANGE BASED ON EDUCATION, EXPERIENCE AND OTHER QUALIFICATIONS
If you enjoy training and developing Child Support Agents, working in a team-focused
environment, delivering excellent customer service, judicial and legal processes, and
deadline driven apply today!
DESCRIPTION OF WORK: Position provides direct supervision who are responsible for establishing paternity, locating
absent parents, establishing child support payments and enforcement of orders. Responsibilities of the position include
initial and ongoing training of Child Support Agents, orientation, and advise staff on all changes in program and policy.
Plans, set priorities and goals to ensure program operation and compliance. Coordinates efficient work flow between
Establishment and Enforcement, activities between Clerk of court, attorneys, judges, and deputies and also other teams
within the agency. Meets with staff individually or team on a regular basis to discuss work flow, case review, policy changes,
work methods, customer issues and Section accomplishments. Monitors quality and quantity of work, assist with unusual or
difficult cases. Regularly review cases to ensure ongoing compliance. Develops procedures to improve efficiency, enhance
customer service and customer relations. Monitors expenditures for legal services and paternity testing. Participates in the
interview and selection process of hiring employees for Child Support, evaluate employee performance, coaches and/or
discipline employees. Keep employees abreast of agency, state, and county policies. Must stay abreast and current on all
information from the State Child Support Office, manual material and participate in continuous learning to provide effective
leadership. Thorough knowledge of Child Support Program, related legal procedures, judicial operations, and office
management practices and procedures. Working knowledge of supervisory practices and management techniques. Skills in
interviewing, investigating, analyzing case variables. Ability to organize and summarize case information; ability to represent
program in oral and written form. Requires the ability to work effectively in a teamwork setting and maintain a cooperative
and effective working relationship with team members, agency leaders and community professionals. Requires a valid
driver’s license as well as dependable transportation. Applicant must possess and be able to demonstrate intermediate
level of personal computer skills. Competencies required in this position include but are not limited to: Excellent
Customer Service, Accountability, Initiative, Integrity, Valuing Diversity, Professionalism, Planning and Organizing, Oral and
Written Communication, Attention to Detail, Technical Ability, Time Management, Effective Interpersonal Skills, and Conflict
Management.
MINIMUM EDUCATION AND EXPERIENCE: Graduation from high school plus four and one half years of experience in
investigative, judiciary, eligibility, attorney's office or related work which provides the knowledge, skills and abilities needed
to perform the work, including one year of IV-D experience: or four year degree plus one and one half years of experience
in the Child Support Enforcement Program; or Associate of Arts Degree in business, human resources, law enforcement or
closely related field and two and one half years of experience in investigative, judiciary, eligibility, attorney's office or related
work, including one year of IV-D experience. PREFERENCES: Prefer applicants with experience in a department of social
services.
APPLICATION PROCESS: Applicants must complete and submit a Wilson County application through the on-line process,
by regular mail or by dropping the application off directly at the Department of Social Services. A resume may be attached
but is not a substitute. Incomplete or unsigned applications will not be processed.
Deadline: Continuous Until Filled
Posting Date: November 23, 2015
Drug Screening Required
APPLICATIONS CAN BE OBTAINED BY APPLYING ON LINE AT WILSON-CO.COM OR CONTACTING:
NCWorks | 302 Tarboro St. West | Wilson, North Carolina, Telephone: (252-234-1129)
Wilson County DSS | POB 459 | Wilson, NC 27894
EO/AA Employer
www.wilsoncountydss.org