[Pre-College, Continuing Education, and Workforce Development] – Year-end Report – Part B – Planning and Assessment
WORKFORCE DEVELOPMENT
Mission: The Workforce Development Department will be a gateway for educational and employment opportunities providing training and support services for students to obtain the necessary skills - aligned
with industry needs and occupational trends – in pursuit of their career goals.
College strategic objectives:
1. Continue and assess new faculty development program
2. Maintain rigorous & current curricula, support new program
development & innovation & achieve better alignment with
baccalaureate programs & job market entry
3. Improve college readiness of students
Division strategic objectives [TBD]:
1. Be an educational resource to the community
2. Provide accessible and quality programming
3. Enrich students’ personal lives
4. Advance students’ academic skills
5. Develop students’ professional careers
Note: Relevant college-wide strategic objectives should be selected from the college’s strategic plan. Each division strategic objective should align with a college-wide strategic objective.
2014-15 Completion report (outcomes for this past academic year, based on last year’s year-end report, section F)
Key performance indicators
Strategic Plan and Analytics Pre-College Assessment Reports to
support strategic planning
Target outcomes
Programs assessed for duplication of
effort, outcomes, and value to the precollege community.
New Contract or grant development
Write one grant proposal
Write one contract proposal
Add one new certificate program in
Workforce Development
Add a new healthcare program
certificate
FTE Income Remains Flat or Increases
FTE Income remains flat to 2014 or
increases.
Note:
Mid-year status report due end of January.
Completion report due early July (specific deadlines may vary by year).
Actual outcomes
Assessment reports and analytics were
completed for four programs: College Now,
College Focus, Connect2College, and 21st
CCLC. CUNY Start and CLIP were covered via
Institutional Assessment.
Submitted proposals for TAACCCT IV, WDI
and Perkins grants. Submitted proposals for
Martin Van Buren SIG and SBS contracts.
Was awarded WDI, Perkins, MVB and SBS
grants and contracts.
Launched Patient Care Technician,
Hemodialysis Technician certificate
programs.
(2015 results are not yet in but it is
anticipated that it will increase due to one
new program (Multiple Repeaters) and one
revised Perkins program (Connect2College).
2014 remained flat to 2013.
Recommended action plans*
Complete balance of assessment of pre-college programs.
Review and modify current data sources where needed.
Write three year Strategic Plan
Submit proposal for one Pre-College gran, and for the WDI, SBS and
Perkins grants.
Develop student’s professional careers.
Increase enrollment in remedial courses through expansion of the C2C
program.
[Pre-College, Continuing Education, and Workforce Development] – Year-end Report – Part B – Planning and Assessment
*Column contents should be used to indicate which strategic objectives below address the follow-up necessary.
2015-16 Department strategic plan (arranged by each division strategic objective that the department supports)
1. Division strategic objective: Develop students’ professional careers
Department strategic objectives
Expand industry-aligned
programming.
Indicator(s)
Obtainment of industry recognized
certification
Expected outcomes
- 12 Medical Office Assistant AAS
students to take and pass at least
one National Healthcareer
Association (NHA) certification
exam
Action plan/timeline
- By June 2016
Who
PC-CE-WD, Biology
Dept. and Faculty
Provide career preparedness
services to students under 3 AAS
degrees (Medical Office Assistant,
Office Administration and
Technology, and Business
Management)
- Provide career counseling services
to 100 students, leading to 35
placements into jobs and
internships.
- July 2015 – June 2016
PC-CE-WD, Biology
and Business Depts.
and Faculty
Update and redesign Medical
Office Biller Certificate program
- Introduce at least 2 newly
designed classes
- Spring 2016
PC-CE-WD
Update and redesign Medical
Office Assistant AAS
- Prepare for American Association
of Medical Assistants (AAMA)
accreditation process
- Engage Engineering Technology
faculty in one new program
- September 2015 – June 2016
Biology Dept. and
Faculty, assisted by
PC-CE-WD
PC-CE-WD, ET Dept.
and Faculty
2. Division strategic objective: Advance students’ academic skills
Expand industry-aligned
programming.
Support student learning outcomes.
Expand collaboration with QCC
departments in working with their
faculty
Note:
Mid-year status report due end of January.
Completion report due early July (specific deadlines may vary by year).
- September 2015 – June 2016
Actual outcomes
[Pre-College, Continuing Education, and Workforce Development] – Year-end Report – Part B – Planning and Assessment
3. Division strategic objectives: Provide accessible and quality programming
Support student learning outcomes.
Implement online educational
modules
- Enroll up to 20 students
- September 2015 – June 2016
PC-CE-WD, Biology
and Business Depts.
and Faculty
PC-CE-WD
Expand industry-aligned
programming.
Implement Enrolled Agent (EA)
exam prep course
- Enroll up to 10 students
- Fall 2015
Implement program in
Cybersecurity / Technology
- Enroll up to 20 students
- September 2015 – March 2016
PC-CE-WD, ET Dept.
and Faculty
4. Division strategic objectives: Be an educational resource to the community
Enhance facilities and funding in
support of workforce development
training
Renovate Flushing center
- Assess cost analysis
- Prepare for renovation work
- 1st Quarter
- 3rd & 4th Quarter
PC-CE-WD, CUNY
DDCM, Admissions,
Immigration Center
Implement CUNY 2020
- Confirm primary partner
organization
- Identify and purchase site
- Establish design plans
- 1st Quarter
CUNY and QCC
Leadership, CUNY
Facilities Planning,
Construction and
Management
- Research and submit at least one
proposal
- Enroll an additional 20 students
from Martin Van Buren H.S. for
Patient Care Tech (PCT) Training
- 3rd Quarter
Pursue grant-funded opportunities
Develop new student target market
Notes
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
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Pursue additional activities at the
pre-college level
- 3rd Quarter
- 4th Quarter
- September 2015
PC-CE-WD,
Sponsored Programs
PC-CE-WD
Add tables for additional division strategic objectives and corresponding department strategic objectives, as needed.
For each division strategic objective, the department should have one or more strategic objectives intended to support that department in the achievement of the division objective. Each department strategic objective should have at least one indicator (key performance
indicator) and one expected outcome, with an action plan and timeline to achieve that outcome.
At the mid-year point, the department reports partial or preliminary outcomes. At the end of the year, the department reports actual outcomes.
An indicator is the measurement by which the objective will be assessed. The outcome is the product of the work in support of achieving the objective. For example, if the strategic objective for Admissions is “to expand feeder high schools,” the indicator might be “applications
received from new feeder high schools,” and the expected outcome might be “at least one application from five new feeder high schools.”
Note:
Mid-year status report due end of January.
Completion report due early July (specific deadlines may vary by year).