Student Affairs – Year-end Report – Part B – Planning and Assessment
OFFICE OF HEALTH SERVICES
Mission: The Office of Health Services enthusiastically supports the College’s mission in promoting academic excellence and the development of the individual through health awareness,
counseling, and outside referral. A healthy student body ensures student enrollment and retention and Health Services provides an open door and confidential setting for medical assistance
and assessment
College strategic objectives:
Division strategic objectives [TBD]:
1. A.3 Ensure that students make timely progress toward degree completion 1. Reducing incidence of WUs and medical withdrawals through better utilization
of existing resources
2014-15 Completion report (outcomes for this past academic year, based on last year’s year-end report, section F)
Key performance indicators
Immunization Data
Processing-CUNYFirst
Compliance Reports
Target outcomes
100% Measles, Mumps, and Rubella
New York State compliance.
Immunization Data Processing Volume of service, accurate
and Vaccination Clinics
CUNYFirst compliance reports, and
successful integration of DOE
downloads into the CUNYFirst
system.
Actual outcomes
Achieved 100% Measles, Mumps, and
Rubella New York State compliance.
Recommended action plans*
(1) Work with CUNYFirst to modify future compliance reports to maintain
accurate information reported to the State.
(1) Decrease amount of paperwork handled
by staff and need for new high school
graduates to submit their immunization
records.
(2) Rely on CUNYFirst query reports for accurate student immunization
status.
(1) Prescreening of students process continues to be discontinued due to
College Office Assistant position not replaced. Current process involves
relying on DOE CUNYFirst conversions and downloads, CIR online
database, and registration appointment list received the day prior of
appointment. Walk-in immunization acquisition will be accomplished
with additional RN requested.
(2) Provide vaccinations for registering
students by appointment to assist in their
registration/advisement process.
Medical Withdrawals
(3) 100% Measles, Mumps, and Rubella New
York State Compliance.
(1) Assist and advise students on the (1) Compared to last year’s report of 62
medical withdrawal process and
accepted requests, the Office accepted 59
expedite requests.
requests from July 2014 to June 2015.
Decrease in volume caused by students
Note:
Mid-year status report due end of January.
Completion report due early July (specific deadlines may vary by year).
(2) Continue to work closely with the CUNYFirst team to resolve
inaccurate compliance results.
(1) Request to have College Office Assistant vacancy filled in order to
assist students with medical withdrawals in a timely manner.
Student Affairs – Year-end Report – Part B – Planning and Assessment
being referred to QCC Counseling Center as
well as students not following through with
their medical withdrawal requests.
(2) Ensure collaborating
departments are versed in CUNY
medical withdrawal policy and
updates.
Health Awareness and
Education – Volume of
Service (attendance sheets
and surveys)
First Aid Treatment and
Counseling/Off-Campus
Referrals – Volume and
quality of service (first aid
logs, office customer service
surveys, and accident reports)
Offer a wide array of important
health workshops relevant to the
student population to educate as
well as to assist in retention. An
additional goal is to promote future
health knowledge to our student
body.
Provide on the spot quality first aid
and emergency treatment within
the limited resources of Health
Services.
(2) Decrease in turnaround time in
processing and approving withdrawals due
to loss of one full-time and one part-time
employee.
(3)Provide medical emergency services and assist with vaccination and
health promotion events
(1) Attempt to maintain the number of successful events for next year.
Compared to last year’s report, the Office
has experienced a significant decrease in the
number of events. Feedback surveys
(2) Maintain collaborations and networks with other departments and
continue to be positive and most events
outside agencies to provide insightful presentations.
have been well attended.
(3) Request additional P/T Nurse to assist in health/workshop promotion
and education.
(1) Compared to previous year of 832
(1) Continue to provide the campus community with immediate first aid
incidences, full-time Nurse/Director and
treatment and care.
afternoon part-time Nurse provided 623
incidences of first-aid treatment and
counseling.
(2) Part-time Nurse now limited to a 20 hour
week and allowed to cover only afternoon
hours. This was a decrease in part time RN
hours compared to previous year when the
annual allotment of hours was greater. The
outcome is no additional RN coverage
during morning hours and when full-time
Nurse/Director is out of the Office.
Health Insurance Enrollment
Volume of service (daily logs
maintained by health insurance
provider[s])
Note:
Mid-year status report due end of January.
Completion report due early July (specific deadlines may vary by year).
(2) Request additional nurse to assist current staff in order to expedite
re-admission of academically dismissed students due to WU grades and
eligible for Medical Withdrawal assistance and approval.
(1) 100% health insurance coverage for the
QCC student athlete population.
(2) The Office will continue to have an open door policy where members
of the campus community are able to consult with a nurse on personal
health issues and concerns. An additional Nurse is recommended and
requested in order to meet the foreseen increase number of students
utilizing Health Services for medical services and campus emergencies. A
decrease in campus community service is directly related to limited part
time nursing coverage despite numerous requests with justifications,
especially with the increase number of students staff and faculty
requesting medical/counseling services.
(1) Continue to work closely with students and health insurance
providers to ensure viable health insurance opportunities.
Student Affairs – Year-end Report – Part B – Planning and Assessment
Nursing Medical Clearances
Medically clear 100% of students
enrolled in the Nursing Program.
(2) 100% of those students screened who
completed and submitted application
received health insurance coverage.
Medically cleared 100% of all Nursing and
students for their clinical rotations.
(1) Continue to review and maintain requirements for the proceeding
semester, at least three months in advance.
(2) Incorporate increase in hospital medical requirements in order to
satisfy medical clearances and adhere to new hospital/nursing policy.
(3) Maintain system of submitting requirements to Nursing Department
so that Professors can distribute requirements to their students.
(4) Create new system of submitting requirements to Massage Therapy
program so that Professors can distribute requirements to their students.
Massage Therapy Medical
Clearances
Medically clear 100% of students
enrolled in the Massage Therapy
Program.
Medically cleared 97% of Massage Therapy
Students and 84% of Massage therapy
students picked up their medical clearances.
(5) Request for additional RN has been denied by Administration. Due to
denial, turnaround time will increase and delay processing and issuance
of student medical clearance.
(1) Continue to review and maintain requirements for the proceeding
semester, at least three months in advance.
(2) Incorporate increase in hospital medical requirements in order to
satisfy medical clearances and adhere to new hospital/nursing policy.
(3) Maintain system of submitting requirements to Massage Therapy
Department so that Professors can distribute requirements to their
students.
(4) Create new system of submitting requirements to Massage Therapy
program so that Professors can distribute requirements to their students
and collect the medical clearances during the first week of classes in each
semester. Previous system ineffective due to lack of enforcement in
requiring students to submit their medical clearance prior to
participating in clinical areas and hand-on classes.
Note:
Mid-year status report due end of January.
Completion report due early July (specific deadlines may vary by year).
Student Affairs – Year-end Report – Part B – Planning and Assessment
(5) Request for additional RN has been denied by Administration. Due to
denial, turnaround time will increase and delay processing and issuance
of student medical clearance.
2015-16 Department strategic plan (arranged by each division strategic objective that the department supports)
Division strategic objective: Reducing incidence of WUs and medical withdrawals through better utilization of existing resources
Department strategic objectives
Decrease medical withdrawal
rates to facilitate students’
curriculum completion in an effort
to increase student retention and
graduation rates.
Indicator(s)
Percentage of approved
medical withdrawals for ’15
through ’16 academic year
compared to prior year(s) of
medical withdrawals.
Note:
Mid-year status report due end of January.
Completion report due early July (specific deadlines may vary by year).
Expected outcomes
A decrease of 5% in approved
medical withdrawals is expected
for ’15 through ’16 academic
year.
Action plan/timeline
Raise campus awareness of services
provided by the Office of Health Services
by increased advertisements via social
media, campus plasma screens, Tigermail,
tabling events, selective flyer postings, and
use of ST-100 resources.
Who
Isabel
Hocevar
Actual outcomes