Queensborough Community College
DEPARTMENT:
Year-end Report – Teaching Department
Year: 2013- 2014
BUSINESS
A. DEPARTMENT SERVICES/ACTIVITIES REPORT IN 2013-14
1.
Department-sponsored services (fall and spring semesters combined)
Area of Service
Eva Bobrow Learning Center – 12 Computer workstations – Room A 405
Open Computer Lab Time – A416, A308, H339, H341, H344, H406, H443, H453
Number Served
500
850
Area of service (for example): a department-run learning laboratory (not laboratories for which students register as part of their courses), the reference desk or reserve area of the
Library, department tutoring program, etc. (Note: Do not report courses or laboratories for which students register.)
2.
Department-sponsored faculty/staff development activities
Type of Activity and Topic
Grants /Presentations/Publications:
“High Impact Strategies Within an Accounting 1 Course.” Teachers of Accounting at
Two Year Colleges, New Orleans. May 16, 2014. Presentation. - Ford, Wendy and
Manzo, Christina.
“Flipping the Classroom: One Size Does Not Fit All” – Presentation at CUE Conference –
Wendy Ford, Christina Manzo and Nina Sarkar
“Facilitating Engaged Learning in a Flipped Classroom Model” – Presentation at Faculty
of the Future Conference - Wendy Ford, Christina Manzo and Nina Sarkar
Clubs and Competitions:
QCC Mock Trial Team – Ted Rosen, Kelly Ford, Stephen Hammel, Leslie Francis
Mock Presidential Debate – Ted Rosen
Mock NYC Mayoral Debate – Ted Rosen
Walk to Aspire – Shele Bannon
Alpha Beta Gamma Honor Society – Shele Bannon, Kelly Ford
Law Day Conference – Ted Rosen, Leslie Francis, Stephen Hammel, Christine Mooney
Club Fair – Stephen Hammel
Date
Number Attending
Spring
2014
Spring
2014
30
Fall 2013
Fall 2013
Fall 2013
Spring
2014
Spring
2014
Fall 2013
Spring
20
75
60
100
27
70
50
100
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Queensborough Community College
Year-end Report – Teaching Department
Year: 2013- 2014
Northeast Fed Challenge – Christine Mooney, Ed Hanssen
Academic Achievement Conference – Christine Mooney, Ed Hanssen, Shele Bannon,
Kelly Ford
Justice Lawrence Cullen Scholarship Fund – Christine Mooney
QCC Business Society – Linda Meltzer, Sebastian Murolo
2014
Fall 2013
Spring
2014
Spring
2014
2102/2014
15
70
10
25
Note: Faculty and staff development activities (grants, presentations, exhibitions, performances, publications, instructional improvement activities, laboratory development,
curriculum development, etc.)
INSTRUCTIONS:
For each activity, please indicate
1. whether department members organized the activities or gave presentations or both
2. the topic and type of activity and name of organizer/presenter, if applicable
3. the date (if not the exact date, indicate the month)
4. the number attending the event
B. COURSE CHANGES IN 2013-14
INSTRUCTIONS: For each course that changed, indicate:
1. whether the course is new, revised, or deleted
2. the course number
3. the course title
4. the semester the change was approved at the Academic Senate
5. for revised courses, in the Comments section, describe the type of change(s)—i.e., course title, description, pre/corequisites, credits, hours, designation
New,
revised, or
deleted
Revised
Course
number
Course title
Semester
approved
Comments
BU 111
Fall 2014
Revised
BU 909
Computer Applications in
Accounting
Cooperative Education in
Business: Office Administration
BU 102 – Principles of Accounting II –
dropped as a prerequisite for BU 111
Course number changed and consolidated
into BU 600
Spring
2014
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Year-end Report – Teaching Department
Queensborough Community College
Revised
BU 500
Revised
BU 910
Revised
BU 911
Revised
BU 912
New
Course
BU 529
and Technology
Introduction to Microcomputer
Applications
Cooperative Education in
Business: Management
Cooperative Education in
Business: Computer Information
Systems
Cooperative Education in
Business: Accounting/Office
Administration and Technology
Application Development for
Mobile Devices
Spring
2014
Spring
2014
Spring
2014
Spring
2014
Spring
2014
Year: 2013- 2014
Course description revised for the purpose
of revising the QCC Catalog description to
reflect the contents of the current syllabus
Course number changed and consolidated
into BU 600
Course number changed and consolidated
into
BU 600
Course number changed and consolidated
into
BU 600
2 lecture hours/2laboratory hours – 3
credits – prerequisites BU 521 or BU 522
This course concentrates on applications
development for Android based mobile
devices _ Tablets, Cell Phones, PDA, etc.
Topics include Android applications
development fundamentals and
programming concepts and techniques.
Emphasis is placed on hands-on business
applications development for mobile
android devices. This course requires
computer programming familiarity in
applications development with a GUI
programming language.
C. PROGRAM CHANGES IN 2013-14
Program
Program change*
Effective Date
(Semester and year)
Comments
NA
*Key: (a)=initiated, (b)=closed, (c)=renamed, (d)=modified
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Queensborough Community College
Year-end Report – Teaching Department
Year: 2013- 2014
INSTRUCTIONS:
 Use the full title of the program, i.e. A.A. in Visual and Performing Arts.
 Indicate whether the program change is initiated, closed, renamed, or modified. (If a new program has been approved by
the CUNY Board (or is expected to be approved by June 2013), use fall 2013 as the effective date.)
 Describe the exact status (i.e., proposal submitted to CUNY Board; approved by CUNY Board; etc.) in the Comments.
D. DEPARTMENT CHANGES IN 2013-14
Type (see
menu below)
Facilities
Facilities
Personnel
Personnel
Personnel
Equipment
Equipment
Description of Change
Reason for
Change
Reconfiguration of Computer
Create new
Labs – H340,341,344
classrooms
Reconfiguration Computer Lab –
Reduce size of
A416
class to create
administrative
office from
classroom space
Search begun for two (2)
Replacement of
Management faculty
retired faculty
Search begun for two(2) Computer Replacement of
Information Systems faculty
retired faculty
New CUNY Office Assistant –
Replacement for
Anna Edick
Maritza Loza who
resigned
New computers installed in H344 Upgrade of old
computers using
Tech Fee funds
New imaging server for all
To support student
Business Department computer
workstations in all
labs (A308, A416,
computer labs
H340,H341,H344,H406 H443,
H453
Date/Semester
July/August 2013
June 2014
Evaluation of Change*
Equipment installed and
operating
Construction in progress
Fall/Spring
2013/2014
Fall/Spring
2013/2014
September 2013
Searches in progress
August 2013
Equipment installed and
operational
January 2014
Equipment installed and
operational
Searches in progress
Successful hire
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Year-end Report – Teaching Department
Queensborough Community College
Equipment
New UPS – Uninterrupted Power
Supply
Equipment
New printer in Eva Bobrow
Learning Center
To protect imaging
server during
power outages and
power surges
To support student
lab work
Year: 2013- 2014
May 2014
Equipment installed and
operational
February 2014
Equipment installed and
operational
*Please note that, if change has been too recent to evaluate, you may indicate NA.
Type of change
Personnel or organizational change
Facilities/space
Equipment
Other
MENU
Description
New hires, retirees, resignations, promotions, department name changes, etc.
Renovations or development of office space or new facilities (i.e., computer laboratories)
Acquisition of new or disposition of old equipment
Other changes affecting the department not included above and including interactions with other departments
E. DEPARTMENT ASSESSMENT IN 2013-14
1.
Departmental procedures for conducting assessment
The fundamental elements of standard 14 (assessment of student learning) of the Middle States Commission on Higher Education include:
clearly articulated statements of expected student learning outcomes…at all levels (institution, degree/program, course) and for all
programs that aim to foster student learning and development; a documented, organized, and sustained assessment process to evaluate and
improve student learning; evidence that student learning assessment information is shared and discussed with appropriate constituents and
is used to improve teaching and learning.
Describe below the department’s ongoing procedures for assessing student learning and using assessment results to improve
teaching and learning. In your description, please explain how the department fulfills each of the Middle States
fundamental elements above.
The Business Department is accredited by the Accrediting Council for Business Schools and Programs. Initial accreditation
was awarded in 1997 and again in 2007. A biennial Quality Assurance Report is submitted to the ACBSP; with a submission
to be made early in the upcoming academic year. The reports submitted in 2009, 2011, and 2013 were approved by the
organization. Another biennial QA Report is to be submitted in 2015 and the next Quality Assurance Report is due in 2017.
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Queensborough Community College
Year-end Report – Teaching Department
Year: 2013- 2014
A significant component of the process, and these reports, is the assessment of our courses and curricula. These assessments
were completed and uploaded to the QCC web site. Our courses are assessed on a three-year cycle and the results of the
assessments are shared with faculty to determine a course of action, if necessary, for the modification of course content. Our
program of assessment allows us to discuss objectives and outcomes at area and department meetings in order to “close the
loop” in order to maintain a program of “continuous improvement.”
The Middle States team that came to QCC praised the department for the way in which assessment has been integrated into
the department.
2a.
Departmental participation in self-study/program review during 2013-2014, if applicable
Program(s) reviewed: [GIVE FULL TITLE, i.e., A.A.S. in Digital Art and Design]
External Agency or Reviewers: [GIVE NAME OF AGENCY OR NAME OF REVIEWER(S)]
Date of site visit:
Major conclusions of self-study
NA
Major conclusions of external reviewers
Resulting action plan
The Business Department is accredited by the Accrediting Council of Business Schools and Programs. Our Quality Assurance
Report was submitted and approved this academic year. Another biennial QA Report is due in summer 2015. A Reaffirmation
of Accreditation (full review) is due to be complete for the 2016/2017 academic year.
2b.
Program review follow-up (from 2012-13 to 2013-14)
Action item from program review
Timeline for completion
Accomplishments during current year
Continue assessment program protocol
3 year cycle
Assessment will continue
Note: If your department was involved in a program review in the previous academic year, the table above must be filled in.
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Queensborough Community College
3a.
Year-end Report – Teaching Department
Year: 2013- 2014
Course assessment follow-up (from 2012-13 to 2013-14)
Course(s) assessed from
previous year
Action plan from previous year
Evaluation of Results
Follow-up
NA
3b.
Course assessment: current year
Course(s) assessed
(list individually)
Fall 2013:
BU 108- Income
Taxation
BU 203- Principles of
Statistics
BU 403- Elements of
Salesmanship
Relevant General
Educational
Outcomes
Relevant Curricular Outcomes
Evaluation of Assessment
Results
Action plan
Apply basic income tax law of
the IRC and regulations by
identifying and determining the
items to be used in the
calculation of a taxpayers
taxable income in order to
accurately calculate tax liability.
Interpret and apply statistical
methods
87% of the students had full
or partial comprehension of
the material and good to fair
meeting of objectives.
Continue as before.
and 81% of the students in
2013 who took the exam
scored 70% or more and
performed satisfactorily
Students understand the
basics of selling terminology
and the elements of a
successful sale.
Continue as before.
Ability to identify key selling
terms and concepts
Ability to understand the
elements of a successful sale
Ability to comprehend
techniques to overcome
objections
Students need improvement
on strategic aspects of selling
like overcoming objections
and closing.
Faculty will stress on
making the selling
techniques a part of
students sales
repertoire through
classroom activities
like role playing
exercises and sales
cases.
Ability to identify techniques for
a successful close.
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Queensborough Community College
BU 509-Projects in
Information System
Year-end Report – Teaching Department
Apply previously learned
business/computer techniques in
a realistic simulation of an
actual business environment.
Year: 2013- 2014
Well over 90% of the
students achieved a
satisfactory result.
The assignments and
on-line media used for
lessons will continue
to be expanded and
enriched
All the students completed
the course successfully
No action required at
this time
The assessment results
indicate that students
enrolled in Business law
understand the legal concepts
as taught. However, it
appears amongst the sample
provided that students have
difficulty applying more than
one legal concept to a
situation.
As a result of prior
assessments the text
book was changed. It
is apparent that
students require the
use of new case
studies or videos to
assist them in applying
multiple areas of law
to one fact pattern.
Faculty will be
encouraged to use
more cases and videos
in class to enhance
chapter content.
The 2008 assessment
analysis showed a
need to emphasize the
practical application of
concepts in the
Utilize analytical reasoning and
quantitative skills and apply
logic to solve problems.
BU 812Transcription and
Dictation of Business
Documents
Spring 2014:
BU 301 Business
Law
Comprehend and apply current
computer applications software.
Students will use information
management and technology
skills effectively for academic
research and lifelong learning.
Knowledge of the US legal
system.
Application of business law in
business activities.
Ethical and legal issues in
Business.
BU 504 Systems
Analysis and Design
Apply previously learned
business/computer concepts and
techniques in a realistic
simulation of an actual business
environment.
The results of the assessment
show that based on
individual written exams
84% of the students
understand the Development
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Queensborough Community College
Year-end Report – Teaching Department
Utilize analytical reasoning
skills to construct fundamental
systems development lifecycle
systems. Apply analytical and
mathematical skills to describe
concepts of cardinality.
Understand and apply desktop
publishing features in document
preparation.
No. 1:
BU 859- Desktop
Publishing/Graphic Communicate
effectively through
Design
reading, writing,
listening, and
speaking
No. 4: Use
information
management and
technology skills
No. 5: Integrate
knowledge and
skills in their
program of study
Students will use the latest
version of Microsoft Publisher
for the purpose of camera-ready
publications.
Students will create and format
documents to apply desktop
publishing/ graphic design skills
of various assignments and for
business and personal use.
Students will compose
documents using correct English
grammar and construct
sentences typically used in the
business environment to hone
writing skills.
Students will maintain
electronic file management
Life Cycle, information
technology developments
and terms, and how
information technology
supports operational and
business requirements.
Assessment through written
assignments (discussed by
small workgroups within the
class) show that 95% of the
students understand and can
apply the same concepts.
All of the students who
regularly attended class,
finished assignments on
time, and achieved a passing
average on class tests by
satisfactorily completing the
course.
All of the students who
passed unit tests, completed
the textbook exercises,
writing intensive
assignments, and the final
exam using Microsoft
Publisher software
demonstrated proficiency in
desktop publishing/graphic
design.
All of the students who
Year: 2013- 2014
determination of the
student’s overall
course assessment.
This was achieved in
the 2011 assessment
with 65% of the grade
determined by
practical written
assignments. This
trend continues in the
current assessment.
Workgroup
assignments have an
obvious positive effect
on overall
performance.
All of the students
who regularly attended
class, finished
assignments on time
and passed most tests
satisfactorily
completed the course;
no changes in student
evaluation are required
at this time.
All of the students
who completed the
textbook exercises,
writing intensive
writing assignments,
chapter tests, and final
exam improved their
knowledge and
proficiency in using
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Queensborough Community College
Year-end Report – Teaching Department
system.
BU-801 Typewriting/
Keyboarding I
Students will develop the skill
of touch typewriting/
keyboarding for the purpose of
efficiently using the QWERTY
keyboard. Students will also
learn to use the correct
technique on the numeric
keypad.
Students will take 3-minute
timed writings throughout the
semester in an effort to improve
their keyboarding speed, reduce
errors, and reduce the number of
times the backspace key is
tapped.
completed the assignments
were able to use the basic
features of Microsoft
Publishers to create,
produce, edit, and enhance
camera-ready publications
that incorporate text,
graphics, diagrams, objects,
and pictures. Students
prepare final publications,
which include newsletters,
brochures, flyers, stationery
material, forms, resumes,
web pages, and more; and
implement sophisticated
photo-editing features and
graphic-intensive skills for
the purpose of printing hard
copies or uploading to the
Web.
Three (BU-801)
Typewriting/Keyboarding I
classes were analyzed for
this assessment. Each class
was taught by a different
instructor. At the beginning
of the semester, 68 students
were registered for these
courses. See the chart below
for grade distribution.
Year: 2013- 2014
Microsoft Publisher
software; no changes
in teaching methods
are needed at this time.
All of the students
who completed the
assignments were able
to use the basic
features of Microsoft
Publishers to produce,
edit, and enhance
camera-ready
publications; no
changes in the
software assignments
are necessary.
All of the students
who regularly attended
class and finished all
of the textbook
assignments and
software lessons on
time satisfactorily
completed the course.
All of the students
who passed the course
worked on acquiring
and improving their
skill of touch
keyboarding on the
QWERTY keyboard.
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Queensborough Community College
Year-end Report – Teaching Department
Students will create documents
using Microsoft Word
software. These documents will
be carefully proofread on the
screen. They will be checked
for formatting, typing errors,
spelling, and English usage
errors. All errors are to be
corrected before the documents
are sent to the printer.
Two of the students passed
credit by exam, received a
grade of P and received 2
credits for the course. These
students passed an exam at
the beginning of the semester
and were not required to do
assignm
A 37 W
7 ents or
W
attend
B 9 N
1 the
W
class.
C 4 D
3
D 1
F
4
P
2
Year: 2013- 2014
They concentrated on
improving their
keyboarding speed,
reducing the number
of errors, and reducing
the number of
backspace hits on 3minute timed writings.
In addition, they also
learned to use the
correct fingers on the
numeric keypad.
All of the students
who successfully
completed the
document assignments
were able to use some
of the basic features of
Microsoft Word in
order to format letters,
memorandums,
reports/manuscripts,
and tables. In
addition, students
improved their
proofreading ability.
They became adept in
finding formatting,
typing, spelling, and
English usage errors.,
As the semester
progressed students’
attendance and
lateness improved;
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Queensborough Community College
BU 906 - Advanced
Microsoft Office
Year-end Report – Teaching Department
Students will use Microsoft
Office (Word, Excel, Access,
PowerPoint, and Integration) to
analyze and produce business
documents. The advanced
features of word processing,
worksheets, databases and slide
show presentations will be
covered. Students will also
understand how data is
integrated (shared) among the
packages in the Microsoft
Office suite.
Students will use the Internet to
find information needed to
complete business documents.
Also, files are sent and
downloaded from Microsoft
Outlook Web Access
(Tigermail). Blackboard is used
throughout this course.
Eleven students completed
the course; one student
withdrew.
Students were able to use the
advanced features of
Microsoft Office
successfully to:
 create business documents
using word processing
 plan and design
worksheets and use statistical
analysis on those worksheets
 set up databases and were
able to evaluate the information generated those
databases
 produce slide
presentations for use in
business situations.
In addition, students used the
Internet to find information
when needed to complete
assignments. Microsoft
Outlook Web Access
(Tigermail) and Blackboard
software were used to locate
Year: 2013- 2014
students met
assignment deadlines
and developed
organizational skills.
Those students coming
to the College with
prior training in the
Microsoft Office suite
should be allowed to
take BU-906 in place
of BU-500. An exam
evaluating MSO
software knowledge is
needed for the purpose
of awarding a
prerequisite override
for BU-500.
Students weak in any
of the application
packages in the
Microsoft Office suite
should attend the
Learning Center to get
extra help.
PCs are available in
the Business
Department PC
classrooms when these
classrooms are opened
as student labs.
The subject matter in
this course (Advanced
Microsoft Office) is
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Queensborough Community College
Year-end Report – Teaching Department
assignments, check progress
and find answers to textbook
questions.
BU 907 - Word
Processing
Students will use Microsoft
Word for the purpose of
creating both business
documents and documents for
personal use.
Students will develop and
format documents by applying
their word processing skills in
various assignments.
All of the students who
regularly attended class,
finished assignments on
time, and achieved a passing
average on class tests
completed the course.
All of the students who
passed chapter tests,
completed the textbook
exercises, writing
Year: 2013- 2014
comprehensive and
complex. This class
should not be taught
either partially or fully
online because of the
difficulty of the
content.
If enrollment permits,
a third course with
BU-500 and
BU-906 as
prerequisites would be
beneficial. Knowledge
of MSO software
provides a tool that is a
path to success in
business, professional,
academic, and
government
environments. The
value of this tool
cannot be
overestimated in the
workplace.
All of the students
who regularly attended
class, finished
assignments on time,
and achieved a passing
average on class tests
satisfactorily
completed the course.
No changes in student
evaluation are required
at this time.
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Queensborough Community College
Year-end Report – Teaching Department
Students will proofread
documents, and when necessary
compose documents using
correct grammar, spelling, and
word usage. The goal is to
produce documents that are
acceptable in the business,
professional, government, and
academic environments.
Also, students will maintain an
efficient electronic file
management system.
assignments, and the final
examination using Microsoft
Word software demonstrated
proficiency in word
processing.
All of the students who
completed the business
document assignments were
able to use the basic features
of Microsoft Word to
format letters, résumés,
memorandums, reports,
tables, invoices, newsletters,
flyers.
Year: 2013- 2014
All students who
completed the chapter
exercises, writing
projects, chapter tests,
and final examination
improved their
knowledge and
proficiency in using
Microsoft Word.
However, a great deal
of class time was
devoted to keying
repetitive exercises.
More time needs to be
spent on delving
deeper into the
Microsoft Word.
Keyboarding/
typewriting is not a
prerequisite in this
course.
All of the students
who completed the
business document
assignments were able
to use the basic
features of Microsoft
Word to format
letters, résumés,
memorandums,
reports, tables,
invoices, newsletters,
flyers.
14
Year-end Report – Teaching Department
Queensborough Community College
Year: 2013- 2014
In addition to the basic
features of Microsoft
Word, the complex
and advanced features
of Microsoft Word
should also be
included in the subject
matter of this course.
4.
Results of certification examinations, employer and alumni surveys, student surveys, advisory board
recommendations NA
5.
Other assessment activity NA
F. DEPARTMENT GOALS AND OBJECTIVES
1.
Goals/objectives for 2013-2014
(Please indicate [Yes or No] if the objectives were part of the College’s Strategic Plan for 2013-2014.)
Departmental goals/objectives
2013/2014
Utilize assessment to modify curricular
course content
Strategic
Plan Y/N
Y
Replace faculty who have resigned,
retired, or who have not been reappointed
Participation in Garfinkle Essay Contest
Y
Participation in NYState Business Plan
Competition
Mock Trial Competition
N
Fed Challenge
N
N
N
Evaluation of achievement
Resulting action plan
Assessment program conducted that is
consistent with our goal of having all
courses assessed in a three year cycle
Continue assessment and
utilize outcomes to
modify course and
curricular content
Search committees for 4 new faculty are
Searches to be
in the process of completing the searches
completed summer 2014
QCC student won CUNY 1st Place Prize
Continue participation
next year
Two teams were invited to Albany to
Continue participation
participate in finals spring 2014
next year
QCC team participated in competition
Continue participation
spring 2014
next year
Team from Northeast Community College Continue participation
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Queensborough Community College
Year-end Report – Teaching Department
visited QCC after the initial competitionFall 2013 and Spring 2014
2.
Year: 2013- 2014
next year.
Goals/objectives for 2014-2015
(Explain how these goals/objectives align with the College’s goals and Strategic Plan for 2014-2015)
Departmental goals/objectives 2014-2015
Complete searches for new two management and two
computer information fulltime faculty members
Begin two faculty searches:
1. Accounting 2.Office Administration and Technology
(Medical Office Technology)
Integrate course materials into CIS course to accommodate
changes required to develop B-tech high school/college
program in coordination with NYC Dept. of Education
Utilize course assessment materials to modify course
content where necessary
Complete biennial Quality Assurance Report for the
Accrediting Council for Business Schools and Programs
Continue participation in Garfinkle Essay Contest
Mission/ Planned method of evaluation
Strategic
Plan
Y
Successful hiring of candidates
Y
Y
Y
Y
N
Continue participation in American Mock Trial Competition N
Continue participation in Fed Challenge
N
Accounting Competition
N
Business Plan Competition
N
Formation of search committees, evaluation of
candidates credentials, conducting interviews, and
hiring faculty
Faculty training and changes to courses to
accommodate program needs
Complete assessment of courses in 2014/2015
academic year and “close the loop”
Submission of QA Report summer 2014
Students will submit essays based on selected
topic(s)
Team will be formed in fall 2014 to participate in
legal case discussion and prepare for competition
Team will be formed to compete with local and
regional teams
Team will submit analysis of accounting review for
competition
Team will develop plans for a business to be
presented at the competition
16